(Translated by Google) Disastrous customer service. It is difficult to reach them during opening hours and no one calls back when we leave messages. I waited 2 days to call and leave messages to get essential oxygen cylinders for my daughter. This is unacceptable. (Original) Service à la clientèle désastreux. Il est difficile de les rejoindre sur les heures d'ouverture et personne ne rappel lorsqu' on laisse des messages. J'ai attendu 2 jours à téléphoner et laisser des messages pour avoir des bonbonnes d'oxygène essentielle a ma fille. C'est inacceptable.

I was paid for my silence by Medigas for their poor management during the pandemic! Supporting evidence !! I strongly advise against encouraging a company that prefers profit as it is patient. No respect between superiors and employees, equipment prices vary from one store to another. I strongly recommend sleep clinics or the Biron clinic which have a way of making things much more human!!

(Translated by Google) Unfortunately I can't give zero stars because that's all it deserves. Not even able to answer calls, nor return calls, customer service more than rotten. The Montreal customer service for making appointments for Quebec tells me that for the Quebec region it is special and that they want to manage their customers so therefore the customer service of the company cannot do nothing. What a lack of respect for customers :( (Original) Malheureusement, je ne peux pas donner zéro étoile car c'est tout ce que ça mérite. Même pas capable de répondre aux appels, ni de retourner les appels, service à la clientèle plus que pourri. Le service à la clientèle de Montréal pour les prises de rendez-vous pour le Québec me dit que pour la région de Québec c'est particulier et qu'ils veulent gérer leur clientèle eux donc donc le service à la clientèle de la Cie ne peut rien faire. Quel manque de respect pour la clientèle :(

(Translated by Google) pathetic service or even non-existent. Since we did business with them; error on each of our bills, endless waiting on the phone, waiting 3 months for our concentrator. To add, our oxygen tank was not closed so we had more reserve. We call for access to the help desk because obviously it's close fds, and good for them it's not an emergency so that's $ 125 more for us "troubleshoot" .I do not want candy I like oxygen for my sick daughter. (Original) Service pitoyable voir même inexistant. Depuis qu'on fait affaire avec eux ; erreur sur chacune de nos facture, attente interminable au téléphone, attente de 3 mois pour avoir notre concentrateur. Pour en ajouter, notre bonbonne d'oxygène était mal fermé donc on n'a plus de réserve. On appelle pour avoir accès au service de dépannage car évidemment c'est fermer la fds, et bien pour eux ce n'est pas une urgence donc c'est 125$ de plus pour nous "dépanner" .Je ne veux pas des bonbons je veux de l'oxygène pour ma fille malade.

I needed to have a device checked for my sister that had not even been purchased from them. The kindness of François who answered all my questions on the phone, his good humor and even his sense of humor reassured me. And what can we say about the professionalism of Audrey who explained how it works and advised us. This place is highly recommended. And the worst, no the best, all for free 😳 Thank you 🤩

(Translated by Google) Very professional and competent service from the respiratory therapists on site and a warm welcome from customer service. When I left a voicemail message since they were probably overwhelmed with calls, they called me back. Excellent follow-up service also which is done with the doctor afterwards. (Original) Service très professionnel et compétent des inhalothérapeutes sur place et très bel accueil du service clientèle. Lorsque j'ai laissé un message sur la boîte vocale puisqu'ils sont probablement submergé d'appel, ils m'ont rappelé. Excellent service de suivi également qui est faite avec le médecin par la suite.

(Translated by Google) Rotten customer service. No one answers calls. I found myself stuck at home with a baby on oxygen for a week before my calls were returned. On site the service is extremely slow and it often seems that no one really knows anything about it. In short, my experience with this company is more than disappointing. (Original) Services à la clientèle pourri. Personne ne répond aux appels. Je me suis retrouvée prise à la maison avec un bébé sous oxygène pendant une semaine avant qu'on retourne mes appels. Sur place le service est extrêmement lent et on a souvent l'impression que personne ne s'y connait vraiment. Bref mon experience avec cette compagnie est plus que décevante.

(Translated by Google) Opening hours are not accommodating, we leave messages, the seller does not call us back. (Original) Heures d'ouverture sont pas accomodantes on laisse des messages, vendeur nous rapelle pas .

(Translated by Google) Beautiful people who work there but they are overwhelmed, very long to get to talk to them... Thanks to François for your listening and your service, thanks to Daphnée for your good humor and your sweetness. Thanks to Amélie for being good to my husband. the others .... it is to be reviewed. I am disappointed with the complexity of things apart from their goodwill at the store. Unable to speak to the billing department. (Original) Des belles personnes qui y travaillent mais ils sont débordés, très long pour arriver à leur parler... Merci à François pour ton écoute et ton service, merci a daphnée pour ta bonne humeur et ta douceur. Merci à Amélie d'avoir été bonne avec mon mari. les autres.... c'est à revoir. Je suis déçue de la complexité des choses en dehors de leur bonne volonté au magasin. Impossible de parler au service des factures.

I called to say that there was an error, at first we didn't understand each other but the person on the phone took the trouble to follow up with the billing and they contacted me the next day to say that 'is set. Thanks to this person :)

Excellent customer service from purchase to patient follow-up! :)

Even though I had a small disagreement with an employee which was resolved immediately with the owner, I highly recommend this company. The team is very professional and takes care of you. Despite the lack of staff like all companies currently, they will make superhuman efforts to make you satisfied and leave you happy.

I would like to thank the Medigas team who, since my very first call, have been able to answer all my questions. I also take this opportunity to highlight the professionalism, availability and advice of Audrey, respiratory therapist, who supports me in this new way of life that I am getting to grips with on a daily basis. The results are convincing and living without fatigue is a newfound joy!

(Translated by Google) overworked, but courageous staff. they are very pleasant for the most part, although the chef does not seem to want to serve us or help his employee. no smile on his part! pity. good service with François and the Frenchwoman, I don't remember the name. 3 stars for their kindness. (Original) personnel débordé, mais courageux. ils sont très agréable pour la plupart, bien que le chef n'a pas l'air de vouloir nous servir ni aider son employé. aucun sourire de sa part ! dommage. bon service avec François et la française, je me souviens pas du nom. 3 étoiles pour leur gentillesse.

(Translated by Google) Company outgrown, Linde Canada merger did not help, no follow-up with customers, no communication for Philips Respironics recall. Other companies already have more complete information on their website and Medigas has only put a link to Philips. I will change supplier. (Original) Entreprise devenu trop grosse, la fusion Linde Canada n'a pas aidé , aucun suivi avec les clients, aucune communication pour le rappel de Philips Respironics. D'autres compagnies ont déjà des infos plus complètes sur leur site web et Medigas n'a mise qu'un lien vers Philips. Je vais changer de fournisseur.

La gentillesse et la volonté d'offrir un très bon service à la clientèle sont toujours là! Bravo et merci!

Thank you to the respiratory therapist who came to install oxygen at our home for our child. She took the time to explain and reassure us because we were very stressed having all this at home. A thank you also to the store staff for their good service and their smile when we came to pick up oxygen tanks. It must not be easy every day so me and my partner take our hats off to you and continue your good work.

I have been looking for an ESON 1 mask for a long time. The only company that dared to do research and find the mask that suits me perfectly. What others said was discontinuity, Medigas Québec found it! Excellent service and very courteous. I highly recommend!

I did business with Medigas to purchase a device for my sleep apnea. When I called for information, a very courteous person named François provided me with all the necessary information on prices and how to obtain a sleeping device. Despite the device shortage, I obtained mine quickly without having to pay reservation fees like some competitors. During my appointment I met a respiratory therapist named Maryse. A health professional with exceptional empathy who took the time to listen to me, reassure me and explain to me how the device works. I was reluctant and unconvinced of the benefits of this machine, she was able to make this meeting pleasant and light and explain to me clearly what sleep apnea is and the benefits of the machine for sleeping. I had telephone follow-ups with her to help me with my adaptation, she gave me advice which allowed me to successfully sleep with my device. I thank her greatly for her patience and I couldn't do without this one now. François B

Exceptional services. The respiratory therapists on site are very competent and attentive to the needs of their patients. They take the time to explain to us how our CPAP works. If we have any questions, they call us back quickly during the day. The customer service is courteous and takes great care of us. A huge thank you to your entire team.