4/5 Miriam C. 7 months ago on Google • 8 reviews
LOCATION
&
ACCESSIBILITY:
AMAZING
LOCATION
&
TRICKY
ENTRANCE
This
is
a
charming,
lovely,
hotel
with
a
great
location.
It
is
near
a
quaint
park,
right
near
the
famous
Fairmount.
It
is
extremely
close
to
the
tourist
center
and
major
landmarks
in
the
upper
town.
However,
it
has
steep
steps
up
to
the
entrance,
which
could
pose
a
problem
for
the
elderly
or
handicapped
people.
The
rooms
are
lovely
and
clean
and
modern.
STAFF
-
SHARON
R.
IS
THE
BEST
All
the
staff
were
very
nice.
For
the
most
part
they
are
very
receptive.
I
want
to
give
a
tremendous
shout
out
to
one
of
the
part-time
workers,
Sharon
R.
Sharon
went
above
and
beyond
to
try
to
make
our
stay
the
best
it
could
be.
She
brought
us
hotel
fresh
towels
right
out
of
the
dryer
and
new
soap.
We've
never
met
such
a
lovely
and
attentive
employee
like
Sharon,
who
truly
wanted
to
help
make
our
stay
the
best.
ISSUES
-
ASKED
FOR
ROOM
CLEANING,
NEVER
DELIVERED
PLEASE
NOTE:
As
Sharon
was
part-time,
she
was
not
present
for
the
following.
Because
are
our
stay
was
quite
long
(we
stayed
7
nights),
when
we
checked-in
we
were
told
that
we
could
ask
for
our
room
to
be
cleaned
within
a
couple
of
days.
We
made
sure
to
notify
the
reception
on
three
separate
occasions
to
change
our
linens
and
empty
the
garbage
(and
each
time
they
seemed
to
make
notes
on
the
computer).
Despite
all
of
our
attempts,
they
were
still
unable
to
deliver.
I
believe
this
could
be
because
of
short
staffing
or
miscommunication.