I bought a couch in April and didn't get it delivered until mid-July. I had to deal with so many problems with customer service, no tracking number, no replacement furniture option. Worst service to buy furnitures, even Wayfair has better tracking and service than that.

The Laurier store closed while it was the only grand surface store still open there! Talk about mismanagement! Wonder how long this one will last. Since the pandemic you stopped carrying certain items which I regularly bought. If you think I'm going to make a special trip to your last store, forget it. Also, while this isn't your fault, the quality of products made by CK and Tommy Hillfiger took a dive. More and more I have to turn to Amazon to get a good choice of quality socks and underwear! If your goal is to look like a Hart store, well you're well underway. Not that I have anything against them. I just like getting the quality I expect to get by purchasing these pricey items...

After a couple of years of bad management, the store is worst than ever. They brought back the old Zeller's chain to try and attract us. Well, I confirm that the new Zeller's is not better than the old one. Really sad to see the oldest store chain in Canada go down like this. Hope they get back on track one day.

Delivery never came.spent way too much time on phone with delivery company and the baie Customer service. Many agent put me on silence for like 10+ minutes, probably hopping I would hang up. No replacement for free, a 15%discount for next purchase.never buying there again.

Like every Bay -- great selection of high quality products, good prices. If you get lucky, you can find great deals on end-of-season clothing in limited sizes/colors.

beautiful, clean, steady and welcoming store. the nicest hudson's bay ive ever visited

Love shopping there but it get extremely crowded

I haven't received a jacket from Artic Expédition and they do not want to refund me, almost two months calling and writing them. Service customer might have the directive to not refund because they do not have money. I am really sorry for them, they just loose another good client.

Everything that opens and shuts except hardware and car parts.

Very nice place for your clothes, perfumes etc.

Even if it is closing, a lot of equipments, clothing, and others are available. Only few prices reduction. Excellent service from employees.

I went there to buy a perfume for men. Excellent service, good store division, great design.

You're doing business with Canpar for delivery, worst idea. Here our story, we were home and the driver person #073902 current terminal 739 delivered my neighbor package to their unit and Left mine unattended in the lobby of a building of +100 people. He then took the most awfully picture of his "delivery completed". Well guest what, package is nowhere to be found. Spend one hour yesterday with your customer service and you refuse to reimburse or resend us the package which is your responsibility according to the law.

Lots of products in stock. Very helpful staff.

Wow! Nice makeover for The Bay. Galaries shopping center has been redone and The Bay followed suit. Very well laid out and nice lighting too! Lots of variety and easy to find your way around.

They have great products and ideas of decorating. The problem is that is too big and you have to walk around. No one came to offer any help.

This is great shopping mall with a new "La baie - The Bay". You can find almost everything here.

Staff is helpful, got a lot good options

Great selection, could use more for girls clothes and clean up the dressing room please.

Very organized, with variety, poor staff service

I do not normally like Hudson's Bay, but the wife dragged me there. I was able to find two merino wool sweaters on sale for an unbelievable price. For that reason alone, I have to leave five stars. The sale prices are amazing!