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Frequently mentioned in reviews: room (12) clean (8) hotel (6)
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  • 1/5 Yuyu 2 years ago on Google • 4 reviews
    At my way out of this motel ,I gave them a 5 star ,but the fact that after a month and two phone calls claiming them the return of my 200 dollars deposit with no success , I have to give them 1 star because there is no section for 0 star. I was there from August 31st to September 3rd , room #261 , like I said I called twice on September 24 and 28 where my refund was promised. But nothing yet.
    1 person found this review helpful 👍

  • 1/5 Dencia S. 2 years ago on Google • 3 reviews
    I wish I could put a 0/5. I do not recommend anyone staying here. The breakfast only coffee no food at all. The bath tap was blocked with dirty water. Called may times to get help over the phone and at the reception door was locked and no answer. Very nasty personal experience with this place. They take the money upfront no refunds at all. Please pay few money extra and find a better place. Not this one.
    1 person found this review helpful 👍

  • 4/5 Imran H. 2 years ago on Google • 148 reviews
    Nice Hotel, rooms were very clean and neat, furniture was new, looks like Newley renovated, very close to city and main attractions. Service could be better there was 12 year old boy on the reception, rooms were clean but if you open door for a minute you can invite hundreds of bugs, no pest control. room are rather small, nice parking right in front on your door. Staff could be more friendly and courteous.

  • 2/5 Jason F. 2 years ago on Google • 65 reviews
    Good value, but a very tired building. It was clean, the beds are comfy, the in-room AC worked great, and the internet was reliable, if not fast. No breakfast - not really a surprise during COVID - but the coffee was hot. Not good, but hot. Biggest issue is that this location came up as 'close to YQB' - and it's definitely not (20+km away)

  • 1/5 Eunmi K. 2 years ago on Google • 54 reviews
    Don't book the hotel through any website. The hotel manager said they don't take any website when we already booked the room through hotels.com. Even though we were charged online, the manage said we had to pay again on the spot as it's not accepted and they don't use any website. We had to call the website by ourselves and let the manage talk to the person there. It was very annoying, because the front desk person was unresponsive and unhelpful. I got a refund from hotels.com eventually for the hotel fee, but then hotels.com again charged me another $39 in two days for no reason. (We did not stay at this hotel). Such a scamming website.

  • 4/5 Trang S. 2 years ago on Google • 30 reviews
    We booked at the last minute and the host was so nice that he waited for us until 1.30am to check in and gave us one more hour for check out. The facility is nice and clean. However, the coating of the bathtub falls off and can be fixed.

  • 5/5 ik c. 2 years ago on Google • 22 reviews
    I was very happy with my 3 day stay there. The host was very helpful and offered any help multiple times. The room was very clean and bedsheets were pretty tidy. The rooms are as shown in the pictures. I saw lots of families with kids like mine. 10 to 15 mins to old port and falls. Many restaurants near by.

  • 5/5 Rishi K. 2 years ago on Google • 16 reviews
    I stayed for 2 nights. Well, its a small property but its well valued at the price offered with all the basic amenities required for your stay. Location is perfect as immediately accessible to the main road leading to Quebec city's main attractions on one side & on the other side to Montmorency falls. However, one thing for which I strongly recommend it to others is the great hospitality by the Manager, Marc Feng. He works so hard & available for even the smallest stuff in your room or to take care of all your needs at the breakfast room. Marc - you are the best in the industry - Keep up your good work. We will definitely come back soon or would recommend our friends to stay at your property for sure.

  • 1/5 Stephanie A. 2 years ago on Google • 9 reviews
    I wish I could put a 0/5. I do not recommend anyone staying here if you accessibility problems. I called ahead to make sure the room was wheelchair accessible. The owner assured us we can enter the room with the wheelchair. When we investigated the room, we realized the chair could not enter the room because of the large step into the room. When we asked for the refund because we physically could not stay there, the owner refused a full refund us because we entered it and they have to clean it.

  • 5/5 sarah t. 2 years ago on Google
    Host is excellent! Super super sweet, helpful, and generous! We had everything we need for our time there. Rooms are cute and clean, totally worth the price !!

  • 2/5 A S. 2 years ago on Google
    Blocked sink ...no one bothers to repair. Housekeeping is only done at check in and Check out. Breakfast better go early...

  • 5/5 Ben B. 2 years ago on Google
    Hotel owner was very nice and extremely helpful. Rooms were very clean and most things in there were brand new. Had a small breakfast in the morning.

  • 1/5 Shauna B. 2 years ago on Google • 3 reviews
    We used a booking company to get a hotel room here but the booking company wouldn't release the money to the hotel seemed a bit fishy. Glad we paid with visa incase we have to pay twice. At least we can get a refund on one of the charges. Very frustrating and confusing to get to with all the off ramps and on ramps. Gsp re routed us over and over in circles took us 20 minutes to relocate to the right spot. Kids are upset it's taking so long to check in from the booking mishap. Hopefully will get it sorted.


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