My 12 year old son was refused a refund for the purchase of a $10 watch even though he realized it was defective before leaving the store. We refused to speak to the manager. Arrogant salespeople!

What a disservice. Purchased a leather strap for my watch on June 26, it is already broken, I returned to the jewelry store for a replacement, response: you must come back because only the manager can authorize the replacement. I was suggested to buy Krazy glue to make the repair. Really 1 star is still too much.

(Translated by Google) Jewelery to avoid. Cathy jewelry store in Sherbrooke. Purchase of a ring that turned out to be defective. Refuse refund. Couldn't speak to the owner of this jewelry store. Jewelry store sells jewelry under false representations, borders on fraud. Once the sale is made, the jewelry store doesn't care about you. Go buy elsewhere. Because same owner (Original) Bijouterie à éviter. Bijouterie Cathy à Sherbrooke. Achat d'un jonc qui s'est avéré défectueux. Refuse remboursement. Impossible de parler au propriétaire de cette bijouterie. Bijouterie vend des bijoux sous de fausses représentations, frôle la fraude. Une fois la vente fait la bijouterie se fout de vous. Allez acheter ailleurs. Car même propriétaire

(Translated by Google) The poor little lady was very Malaysian, at the time of our arrival my wife and I the saleswoman called security ... we just wanted to know our ring size! Finally, we went to the other jewelry store next door which was very charming. (Original) La pauvre petite madame étais très malalaise, au moment de notre arrivée ma femme et moi la vendeuse a appeler la securité... on voulait juste savoir notre grandeur de bague! Finalement, on est aller à l'autre bijoutrie à côté qui a été très charmante.

(Translated by Google) It's been 1 month and 1 week and I haven't received my ring for repair. Have continued to tell me that it will envy next week. (Original) Cela fait 1mois et 1 semaine et je n'es pas reçu ma bague en réparation. Ont continu de me dire que sa s'envien la semaine prochaine.

I've had an engagement ring fitted since the end of October 2022. And we're now up to December. My friend went three times to find out why they haven't received anything and they don't even know what's going on other than telling us that the demand is high. I think they lost my ring.

Great place to be fooled... We were sold a white gold ring which tarnished after a while... when we went to tell them they said it wasn't normal and that they would at least get it send to have it "arranged" ... already we were very disappointed because I paid for a gold ring ... But in the end it's a waste. When the ring was ready we went to collect it and they also tried to charge us for it... 😂 in short if you want not to be fooled... go elsewhere. Very dishonest service at this place

Don't waste your time or money. I bought supposedly gold earrings, but I hadn't held them in my hands before buying them. I got home to put them on and they were so light that the stem would bend just trying to remove the butterfly. So, this didn't do it for me since I wanted sturdy gold earrings. They looked made of cheap silver when I tried to put them on. So I went back to request a refund. During the sale no one mentions that they do not give refunds and it is not written on the receipt. What a surprise I had when I arrived and was told they only do exchanges, NO REFUNDS. She shows me the earrings she has in stock. None interest me (the only pair that looked good was $550). She told me to come back and that next time, she would still give me a 50% discount on my earrings (I bought them during Black Friday) since it was their fault, they didn't have much left. of models. So I'll be back after the holidays. Another lady shows me the earrings she has. Nothing more interesting than the first time. She tells me she will receive an order in 1 week. Well, that's 2 times I've been traveling for nothing. She then tells me that she will give me a credit note and wants to write on the note the price I paid and not the price the earrings were worth. I told him no otherwise, when I come back, how will the person know that they will have to give me 50% on the earrings that I will take in exchange? So I ask him to write down double the price I paid since that was the value of the earrings. She tells me no! Very very stupidly. She says that otherwise I could buy other things with this credit note. So I ask him to write on the note that when I come back, I will have the earrings at 50% off as agreed with the lady I spoke with the first time. She told me, raising her voice, NO I won't write that! So I replied by mentioning that if I gave him back the earrings and the invoice, I no longer had proof that I had paid that amount, but that the earrings were worth double and so I could choose earrings of the same value for me afterwards. She keeps shouting NO I WILL NOT WRITE THAT!! LEAVE WITH YOUR EARRINGS!!!! Seriously, I had never been spoken to like that by an employee even though what I was saying was very logical but the lady had decided that she didn't want to understand!! She yelled at me like that in front of a line of 7 people, to show you how much she has no restraint and doesn't care about customer service! The earrings were my Christmas present that I chose with my boyfriend. As I am disappointed to have chosen this jewelry store and to have had to live this experience which made me feel frustrated while times are difficult for everyone at the moment I did not need this. So there you have it, if this comment can help other people to better choose their jewelry store and ESPECIALLY AVOID Cathy jewelry at all costs in order to avoid unnecessary frustration, my goal will have been achieved. It's amazing how some people can harm their own business. They are already rated 2.8 stars out of 5 and still allow themselves to speak to customers like this! Amazing really!! I repeat: DON’T GO THERE!!!!!

My boyfriend bought my white gold engagement ring there. Worst experience. I'm a size 4, so we definitely had to have it adjusted. The lady told us a maximum of 3 weeks to wait, we waited 4. So far it's not that bad. I'm going to get my ring, it looks beautiful with their lighting. I arrive home and realize that my ring is no longer white gold. It is rendered in yellow gold at the bottom. It even has punch marks on it as well as a falling diamond. We asked for a refund, but she refused and told my boyfriend to calm down, because he was angry with the outcome and she was not apologizing. We never got a refund, we had to take out a credit. I DO NOT RECOMMEND this jewelry store.

Terrible customer service. I strongly advise against it. Here is the result of the ring (in white gold) for my partner, after adjustment.

(Translated by Google) I do not advise, since I wanted to change the battery in my watch and she took it from me and she scratched my watch (Original) Je ne conseil pas, puisque je voulais faire changer de batterie dans ma montre et elle me la pris et elle a tout graffigné ma montre

Chantal m'a donné un service plus qu'exceptionnel. À l'écoute, connaisseuse de son domaine et ne jugeant pas son client par son portefeuille. Elle m'a aidé à trouver la bague qui, je l'espère, rendra ma copine heureuse! J'ai vécu une très belle expérience client que je n'avais pas reçu depuis longtemps dans tout magasin confondu. Merci à toi Chantal, continue ton excellent service! Il me fera plaisir de recommander votre boutique grâce à ton service d'exception!

Réparation d’une montre effectuée par Lynne. Merveilleux service! Je recommande fortement.

J’ai acheté une bague à diamant pour la fête de ma conjointe et c’est dans cette bijouterie que j’ai trouvé les meilleurs prix après avoir fait de nombreuses bijouteries.

(Translated by Google) I went to fix the locket on a bracelet and they did it on the spot. Amazing and fast service. (Original) Je suis aller pour réparer le locket d’un bracelet et ils l’ont fait sur le champ. Service incroyable et rapide.

(Translated by Google) I received excellent service from the staff there. Patience and advice even in the midst of the holiday rush. Good job (at the Galleries of the Capital) (Original) J’ai reçu un excellent service du personnel sur place. Patience et conseil même en plein rush des fêtes. Good job (aux galeries de la Capitale)

Not only my mother but I was accused of theft. My mother wanted to have her diamond earrings repaired. When she had her jewelry repaired, it had all the diamonds on it. When she returned, there were none left! So, an employee starts accusing my mother of stealing them, and after me (plus, I have no idea why I'm reporting in this story, I never entered the jewelry store anyway). How could we have stolen if it was who had the jewel??

Deadlines not met for a ring being adjusted, the service is super stupid and for 3 weeks we have been told that they receive the order at the end of the day. We don't know when or if we'll finally get our ring! A piece of advice: NEVER go there!

Another lost jewel!!! My girlfriend went to have an earring repaired and like several others, her jewelry was lost. It's really fishy because they often ''lose'' people's jewelry...... CHEAP place!!!