They have been repairing my watch, a good value, since July 5th. 10 weeks later, I'm still waiting to receive it! What should I do? Did they lose it? Matter for prosecution? No return calls; the manager has the message to call me back and she ignores my message!!! I'm going to call the motherhouse. In short, avoid this place for repairs.

Excellent service. I received an engagement ring (the fair of misfortunes) barely after having it made smaller a stone fell out. A few months later my diamond finally fell off 8 months after purchase, they gave me a brand new ring. I was pleasantly surprised by the excellent service

i just bought small silver earings and i got a great service from the staff

Saturday December 16, 2023, at 2:35 p.m., I went to the capital galleries branch and I was served by Vincent Lortie (4753). I hereby file a complaint against Mr. Lortie for his unprofessional attitude and rudeness. I was there with my children to buy earrings for my daughter. Mr. Lortie only did the bare minimum to help me and we felt like we were bothering him. When the bill comes, my partner pays and then we hear another employee asking a customer if he has a CAA card in order to get a 5% discount. Hearing this, I asked him to also have the discount and he replied in a very aggressive tone: "The invoice is out, it's non-refundable!". I tell him that we bought the earrings 30 seconds ago and that he didn't notify us of this discount. Immediately, he replied in a firm tone “it’s non-refundable!”. I mentioned to him my disagreement with the situation and he immediately said to me: "Sir, I can have you expelled from the store by security"... I couldn't believe it, my partner and I were stunned by his situation and my children m 'asked fearfully why the gentleman is mean. After making a half-disgust/half-sarcasm face and a big sigh, he left. Fortunately, the manager who was on site took charge of the situation and understood the illogicality of the situation, then she refunded the amount corresponding to the discount. Myself, in my job, I manage staff and I can guarantee you that an employee who would have spoken in this way to a client would have come to my office and would have at least received a disciplinary sanction. I believe that a serious discussion with Mr. Vincent Lortie (4753) is necessary; he should in particular learn politeness and courtesy, because currently I do not believe that Mr. Lortie is in his place in customer service.

(Translated by Google) Excellent service from the employee on site who came to see us in line to prepare channel ideas. Got great advice and found what I was looking for quickly. (Original) Excellent service de l'employé sur place qui est venue nous voir dans la file pour préparer des idées de chaînes. J'ai eu de bons conseils et trouvé ce que je cherchais rapidement.

Pire service jamais reçu. J’ai laissé un bracelet pour réparation très minime en début juillet 2022. On me dit que ca prendra maximum 2 semaines. Je n’ai jamais eu d’appel ou quoi que ce soit. J’appelle donc en fin août, après énormément de messages vocaux plusieurs jours de suite, je reussi à parler à une personne. Elle cherche avec mon téléphone, mon numero de billet (ticket pour la réparation) elle me dit que rien n’est dans l’ordinateur. Je lui explique de quoi a l’air mon bracelet, elle me met en attente pendant tres longtemps et fini par me dire qu’elle me rappel dans 1h. Jamais eu de retour, je me présente le lendemain, on me dit qu’ils ne savent pas où il est, de ne pas me représenter, qu’on va m’appeler. Jamais de nouvelle, j’appel depuis et je n’ai jamais de réponse, j’écris sur leur facebook on me dit qu’ils prennent la situation en main et je n’ai jamais de nouvelle. Je n’ai aucune idée où se trouve mon bracelet, un cadeau très précieux pour moi.

Excellent service this morning in store!! Thanks to Tommy Langlais but the whole team is great! We came for a pair of earrings, we came out with 5 pairs 🤣. Very nice stock!!

Honestly, I don't even know where to start... my jewelry has been under repair since August 7 and I still have no news. I went to the store 3 times, I contacted the manager (the hardest person I have seen to contact) she assures me that she will call me back in the next week... and 3 weeks more late I still have no news. I'm going to the store again this time to get a refund since it's almost November. I am told that only the manager can take care of me and unsurprisingly she is not there and no one knows when she will come back. I am completely discouraged and on the verge of becoming disorganized

We have been waiting for my collar to be repaired for over 4 months. The first time we went we gave my necklace away, very quick. In short, I was told that I would have news after 2 weeks. 3 weeks later we got news that we were going to have to pay $40 without really a clear explanation. However, we are still under warranty for the necklace and we have been told that we will not pay anything even if the chain should be replaced. After a month we got a call saying my necklace arrived. So we show up at the store. The employee present did not understand why we should pay $40 because she also says that it is supposed to be free. So we had to wait for his manager to arrive at the store. After a few hours, his manager never arrived. So the employee, not knowing what to do and finding the situation annoying for us, decided to give us the necklace back anyway. Results: the chain was shorter than before. I refused to take her back in this condition. She obviously understood. She filled out a complaint form and told us that the manager would call us back. After 1 MONTH, the manager still hasn't called us back. We show up at the store. The employee present was very efficient. Finally, we can finally meet the manager after several hours of waiting... She told us lies after lies. She told us it was her employees' fault. I apologize but it was her that we had been waiting for for months, her employees were very polite and efficient. Regarding the length of my chain she told me that she had to contact the supplier bla bla bla and that she thought the supplier would call us back in a week. Now we still have no news. It's ridiculous and really unprofessional of the manager. This necklace has sentimental value for me and my boyfriend. On top of all that, the vast majority of customers I saw in store came to request repairs. Proof that jewelry is destined to break. The jewelry is magnificent but a word of advice if you want to buy there, if the jewelry breaks don't get it repaired there.

(Translated by Google) Edit October 2021: We found a satisfactory arrangement with the store staff and appreciated the seriousness and speed of the response. Read before you buy My experience: In February my partner and I went to wear an engagement ring to make it smaller and replace one of the diamonds that had fallen out (the ring had been purchased in November 2020). A month and a half later, after several round trips, erroneous promises of reception (we were told several times that the ring would be ready for X date at most, without this date ever being respected) and calls , the ring came back to us, announced as ready to be collected. The ring was the right size, but it had a notch on the ring and the lost diamond was so, but so poorly repaired that I sincerely question the work ethic of the workshop. The ring is supposed to present a beautiful circle of stones, gold, the place where the diamond was replaced is recessed and the diamond is crushed into the bottom of the bezel. The gold of the outline is also dented. I find it hard to believe that a jewel of this price and sentimental value can be treated like this. I spoke with the manager of the shop who had invited me to write her an email personally, but I was so disappointed that I just got the ring back and I left thinking that I was going to have it repaired. elsewhere. I thought about it before writing to you, but then I said to myself that I had to do something to prevent others from going through this experience. (Original) Édit octobre 2021 : Nous avons trouvé un arrangement satisfaisant avec le personnel de la boutique et avons apprécié le sérieux et la rapidité de la réponse. À lire avant d'acheter Mon expérience : Au mois de février mon conjoint et moi-même sommes allés porter une bague de fiançailles afin de la faire rapetisser et de remplacer l'un des diamants qui était tombé (la bague avait été acheté au mois de novembre 2020). Un mois et demi plus tard, après plusieurs aller-retours, promesses erronées de réception (l'on s'est fait dire à plusieurs reprises que la bague serait prête maximum pour X date, sans que jamais cette date ne soit respectée) et appels, la bague nous est revenues, annoncée comme étant prête à être récupérée. La bague était de la bonne taille, mais elle avait une encoche sur l'anneau et le diamant perdu a tellement, mais tellement mal été réparé que je me questionne sincèrement sur l'éthique de travail de l'atelier. La bague est supposée présenter un beau cercle de pierres, or, l'endroit où le diamant a été remplacé est renfoncé et le diamant est écrasé dans le fond du chaton. L'or du contour est aussi cabossé. J'ai du mal à croire qu'un bijou de ce prix et de cette valeur sentimentale puisse être traité ainsi. J'ai discuté avec la gérante de la boutique qui m'avait invité à lui écrire un email personnellement, mais j'étais tellement déçue que j'ai juste récupéré la bague et je suis partie en me disant que j'allais la faire réparer ailleurs. J'ai réfléchit avant de vous écrire, mais après je me suis dit qu'il fallait que je fasse quelque chose pour éviter que d'autres passe par cette expérience.

Aucun service après-vente..La gérante n’est même pas sortie du bureau pour me faire part de sa décision.Elle a envoyée la jeune commis pour m’envoyer promener poliment.Dans mon cas la bijouterie Doucet c’est terminé

(Translated by Google) Contrary to reviews, I had a great experience. The saleswoman made a tiny mistake but she corrected it with a smile on her face, she was super friendly! 10/10 as much for the service as for the jewelry purchased. I will do an update in a few weeks/months for the durability of the jewelry. (Original) Contrairement au commentaires, j'ai eu une super expérience. La vendeuse a fait une toute petite erreur mais elle l'a corrigée avec le sourire au visage, elle était super sympathique! 10/10 autant pour le service que pour les bijoux achetés. Je ferais un update dans quelques semaines/mois pour la durabilité des bijoux.

j'ai laissé ma montre la le 16 juillet,pour changer la batterie,il était pas capable de dévisser les vis en arrière, pari à l'atelier depuis ce temps la,aucune nouvelle de personne pour savoir ou est ma montre, service pitoyable de la gérante, elle nous demande d,'arreter de venir la voir et d'attendre qu'elle nous appelle,on est le 7octobre et pas de nouvelles,j'avais demander il y a 3 semaines de pas reparer ma montre et juste me la ramener sans les réparations, pas eu de nouvelles encore,service pourri n'allez pas la,merci

We wanted a rose gold watch. But we didn't have any. We offered to order one, not knowing when we would get it. Thanks it's too long

Best jewelry store in Quebec!

(Translated by Google) Very disappointed with the service! We bought a ring that needed to be scaled within 4-6 weeks. They called me 2 months later to tell me my ring was ready and I was given a ring that was not mine. 2 weeks later, I'm going to get my real ring… 15 minutes later she had lost 2 diamonds supposedly because the ring was made smaller. After countless calls from me and apologies from the manager, I am offered a special order which should take a maximum of 6 weeks to arrive. It's been 9 weeks now and no one has returned my calls for follow-up ... I strongly advise against! (Original) Très déçue du service! On a acheté une bague qui devait être mise en grandeur dans un délai de 4 à 6 semaines. On m’appelle 2 mois plus tard pour me dire que ma bague est prête et on m’a remis une bague qui n’était pas la mienne. 2 semaines plus tard, je vais chercher ma vraie bague… 15 minutes plus tard elle avait perdu 2 diamants supposément à cause que la bague a été rapetissée. Après d’innombrable appels de ma part et plein d’excuses de la part de la gérante, on me propose une commande spéciale qui doit prendre au maximum 6 semaines à arriver. Ça fait maintenant 9 semaines et on ne me retourne plus mes appels pour le suivi… je vous déconseille fortement!

J’ai acheté une montre et le changement de la batterie à vie est inclus. Je me presente à midi pour le remplacement de de ma batterie. Il y a une vendeuse et un client. Elles dit de laisser ma montre de de repasser à la fin de la journée car elle est seule. Le changement est gratuit mais faire deux aller retour alors que la batterie vaut 2.50$, ça me coûte beaucoup plus cher d’essence que la valeur de la batterie. Je l’ai donc changer moi-même en moins de 2 minutes ! Très déçu du service!

(Translated by Google) I left a gold bracelet for repair just before Christmas 2020. It is July 7, 2021 and I could not retrieve my bracelet yet, I have called several times and always told me that they were doing research and would call me, two weeks ago I went to the Capital Galleries store where they searched the stores and found nothing. I was told the manager would be there the next day and would know where my bracelet is and call me and I'm still waiting for the phone. I am on the phone now and have been waiting for at least 10 min. have someone answer me and then be put on hold. It's been 30 minutes now. that I am waiting for and I still have not been answered. (Original) J'ai laissé un bracelet en or en réparation juste avant Noël 2020. Nous sommes le 7 juillet 2021 et je n'ai pas pu récupérer mon bracelet encore, j'ai téléphoné plusieurs fois et toujours on me dit qu'ils faisaient des recherches et m'appelleraient, il y a deux semaines je suis allée au magasin des galeries de la capitale où ils ont fait des recherches dans le magasins et rien trouvé. On m'a dit que la gérante serait là le lendemain et qu'elle saurait où se trouve mon bracelet et qu'elle m'appellerait et j'attends toujours le téléphone. Je suis au téléphone présentement et j'attends depuis au moins 10 min. que quelqu'un me réponde puis qu'on m'a mise en attente. Ça fait maintenant 30 min. que j'attends et on ne m'a toujours pas répondu.

(Translated by Google) Appalling. We sent my wedding ring in March and after many store visits and countless calls, we FINALLY have our ring ..! The manager assured us that she would give us a good discount to compensate for the unreasonable wait. So that's $ 12 off that we got on a $ 120 bill. I am speechless. (Original) Épouventable. Nous avons envoyé ma bague de mariage au mois de mars et après de nombreuses visites en magasins et d'innombrables appels, nous avons ENFIN notre bague..! La gérante nous avait assuré qu'elle nous ferait un bon rabais pour compenser l'attente déraisonmable. C'est donc 12$ de rabais que nous avons obtenu sur une facture de 120$. Je suis sans mot.

(Translated by Google) Really disappointing service! They don't even want to reimburse a high value ring even if it doesn't fit. I really do not recommend. Really annoying !!! (Original) Vraiment un service décevant! Il ne veulent même rembourser une bague de grande valeur même si elle ne convient pas. Je ne recommande vraiment pas. Vraiment fâchant!!!

Hello to all future customers of Bijouterie Doucet des Galeries de La Capitale!! I strongly recommend that you go see the excellent advisor Mr. Vincent Lortie for all your jewelry purchases and especially for an Engagement ring! Thank you very much Vincent for the professionalism and the time you gave me! AH YES AND BY THE WAY SHE SAID YES I DID WANT !!! Thank you very much again Vincent!! Go see Vincent as soon as possible!!

Very good service, I went to take a ring and a watch for repair on November 5, 2022, on the 15th I was called for the estimate and on December 17, 2022 everything was ready. The employees do their best with the staff they can like anywhere else, be patient and courteous towards the employees rather than always complaining.

Very disappointing: more than 20 minutes trying to change (without success) a RODANIA watch battery... Alas! Watch sent for repair at my expense, without any submission which was promised to me. Staff unable to explain to me the repair ultimately carried out or why I did not receive the promised quote... I will not return to this location again.

Correct if you already know what you want to buy. The clerk did not know his products and had all the trouble in the world producing an invoice, after asking his colleague for help several times. In short, it is better to trust the catalog.

Very very good service, friendly manager and very dedicated to her customers Very satisfied customer