Pennys has always been here and will always have their dedicated customers who will not shop anywhere else. We used to be very committed to this idea as well but the times have changed so much and this store, and company, have gone through so many changes themselves that it just is not possible anymore to strictly shop here for things. Their watch and jewelry section has had its own ups and downs but recently they stopped covering certain warranties that we paid for and that has definitely played a huge part in us losing levels of dedication to this brand as a whole. The staff is still always very helpful and we have plenty of managers whom we always stop by to say hello to over the years!

I used to love shopping at JCPenney but now with the price hikes and change in coupon rules, I have decided they are way to expensive. Also they lock their doors before closing time! And I was there at 7:45 pm. Doors lock at 8pm. I was just wanting to get an online order. Ridiculous!

Please replace the lights that are out in the ladies fitting room and sweep the floors. The lights have been out for months and the floors are filthy. One of the rooms isn't even usable. This store is a far cry from what it used to be, but then so are Dillard's and Macy's. It's very sad.

We went into order blinds for my mother's kitchen window. The lady that ordered them for us was really helpful, and they were on sale so we got them for a good price.

Big store in Arizona don't know much about it but it is very very well stocked. Clothing is very nice and lots of it. Very clean and sales people seem very helpful.

Very nice shop. Did lot of shopping. Dresses available for all ages. Good discounts available for more items.

Very friendly and helpful service. Fast and enjoyable shopping day.

Jcpenney is a great place to shop for clothes. I typically buy women and girls' clothes here. I love their uniform polos they are soft, durable, and have a cute fit for girls. Their professional women's clothing is reasonably priced, washes well, and fits many different figures.

Great sale! On July 4th I bought new bed sheets and pillowcases for my queen size bed at more than 50% off retail.

Employees were super friendly and helpful! Haven't been in this store in a few years. It was a nice surprise

My husband needed a suit for our daughter's wedding and Esmeralda helped him so much she measured him helped him pick out the perfect suit! Then I went to get a dress and was walked around the store to find every possibility it was great!

It's been a while since I've seen a JCPenney with 2 stories. They have a pretty big selection with mens' clothing on the bottom floor, and then ladies' clothing at the top floor. The styles were okay but nothing really caught my eye. I will say I did like the sports wear area with the branded logo items that were sold at a pretty decent price- a little pricey but cheaper than if you buy at the actual branded online site... Everything was neat and clean, and everyone working there was helpful. You can access the store from outside through its doors or you can come in from the mall entrance and walk just a short distance over.

I had a very bad experience with a jewelry assistant a while back. I bought a ring and jcpenney sent it out to get resized. Two weeks later I received a call from an automated system telling me it was ready. When I arrived to the store I was told it didn't come in yet. I explained that I received a call for the ring but no one listened. A week had passed back and forth after receiving another call. Finally an associate was able to look it up and correctly explain to me that the ring got shipped to the wrong store. I had to wait for another two weeks for the ring to come in. When I called the store at the end of the two weeks I was met with a very rude associate named Mina that got upset with me for asking about my ring not coming in yet. I explained to her what happened and instead of trying to understand my situation she started telling me about how she wasn't getting enough hours at the store in the first place. Long story short, I did not receive my ring nor received a refund of any kind. Instead I was left with a bad memory of a very bad experience with customer service. If anyone from JCPENNEY corporate is reading this and sympathzes with my situation I would greatly appreciate a response to know that someone truly cares for the common customer. Thank you.

This JCP inside Superstition Springs Mall has absolutely terrible Customer Service each time I go there. I would give them one star but I do find good prices from time to time. That’s the honest reason why I shop at this store. I mostly shop online for JCPenney and believe me after encountering their in store customer service, I think I will continue with the online shopping.

My experience was great except for one thing , this lady named Candy was incredibly rude to me and my girlfriend for using the fitting rooms right before closing , it was Black Friday and she used a racial slur when speaking to my girlfriend. She spoke in Spanish thinking that I wouldn’t understand her rude comment , but I did. Instead of buying , I promptly left due to being so uncomfortable.

Always good prices but today's choice of ladies St John's Bay long sleeve t shirts was sadly lacking in petites sizes and color selection. I use these shirts all the time, wonderful bargain and machine wash well.

Had a gift card and huge sale going on but just couldnt find anything in clothing or shoes that "wowed" me. Wandering aimlessly into jewelry i was casually greeted by Dawn who let me browse without hovering over me. When i had questions she had detailed answers and Even took the time to show me this unique new Style of watch Even though was out of My price Range she still told me about it and i appreciated that. It was pretty interesting, the face is a "bubble" instead of flat. She had a great demeanor and wasnt pushy, so enjoyed My time with her (Even though i spent double of planned budget). I recommend this location and especially Dawn i'm the jewelry department. They have great selection of watches from $10 generico brand to Bulova, Movado, Armitron and diamond jewelry is expansive as well as every gemstone known. The sale had $10000 rings with 3 carat weight marked down to under $2k in some selections. Just fyi

Friendly staff, great prices, well organized. Okay location make that great location. Not too crowded, not too busy. Great place to shop.

Good sales on clothing, shoe department not well stocked with sizes. Dont like their return system. You have to go downstairs. I liked it better when you could go to any register!

I was pleased to find several clothing items on sale!! Sales people were kind, courteous and helpful!

So we went in there and about a watch and whatnot and but this lady she's very sweet lady and all but she really didn't know how to do the band changing or taking away from bands and broke some of them and also had me pull one out for but then she took out four on one side and not on the other so it's uneven so we'll be there in like tomorrow or something to have that fixed but overall really good deal definitely need more quality of people that can take care of expensive jewelry