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Frequently mentioned in reviews: breakfast (11) told (6) staff (6)
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  • 1/5 Migdalia N. 2 years ago on Google
    I was having breakfast with my partner and the waiter asked us for the “breakfast tickets” we gave him the ticket and he came back to the table to notify us we just had one breakfast included not two and that we had to pay for the other breakfast. I told him I will go speak to reception. I told the reception staff that they were giving incorrect information and false marketing. When we arrived the receptionist told us we had breakfast included. Please be very careful with this. They might ruin your breakfast, the waiter came 3 times to the table while we were having coffee and treated us like criminals. I am a criminal lawyer and I don’t let this things happen because it’s not correct neither fair that other customers come and experience the same as us. So be careful, inform yourself first. I told the Manager of Food and Beverages as well as the receptionist I don’t have a problem in paying for the breakfast but that I would leave them a bad review. They apologized and told me it is okay, that they will not charge us for the breakfast, but that is certainly not the problem: the problem is they tricked us and that is simply NOT CORRECT + disturbed us during our meal 3 times. It’s not acceptable to be treated like a criminal in a hotel at 8:00 am when you have a trip ahead of you. The staff were chit-chatting, looking at us and sending people back to the table. This review will help them in being more careful with the information they give to their customers when they arrive and as guests this will help you to get informed. Please record them if necessary when they’re telling you what your stay includes.
    2 people found this review helpful 👍

  • 1/5 Pat K. 2 years ago on Google • 96 reviews
    Hotel claims to be pet friendly when booking a room, then refuses to let pet enter. The employee told us to crate our dog and lock him in the car overnight (this would literally kill a dog). When they wouldnt let us check in they refused a refund even though their page clearly sats pet friendly.
    1 person found this review helpful 👍

  • 5/5 Mary-anne 2 years ago on Google • 468 reviews
    Excellent overnight stay. The room was very spacious and the bathroom also very spacious. The window overlooked the park with lovely greenery and trees. The pool was empty so no swimming. The breakfast buffet is delicious and the staff all friendly and helpful.

  • 5/5 Steve C. 9 months ago on Google • 90 reviews
    Excellent value. Large, comfortable rooms with a desk for work. Quality and reasonably priced restaurant. Safe, secure and covered parking. Pool just outside the restaurant. Kids swim, parents can have a leisurely conversation and cup of coffee.

  • 5/5 Mr M. 1 year ago on Google • 62 reviews
    Great place to stay. Friendly staff, clean rooms. I love the quietness it gives to sleep. Most other hotels even though they're great hotels are near busy and loud streets.

  • 5/5 Hector E. 4 months ago on Google • 44 reviews
    I stayed there 5 nights. The rooms are spacious and clean. The food is great and also the room service. For breakfast they have a very large selection buffet. They have underground parking.

  • 5/5 Melissa Lisa Lucas Gardner, J. 1 year ago on Google
    Very nice hotel. Safe, secure underground parking garage. Restaurant in lobby. Room was very nice & quiet. English speaking desk clerk was very nice & helpful.

  • 1/5 Nicole B. 2 years ago on Google
    They say they allow pets but they don’t, so after driving 10 hours, turned away and refused a refund.

  • 5/5 Rodolfo M. 2 years ago on Google
    Great price, beautiful room and spacious accomodations. The breakfast buffet was truly wonderful with plenty of hot options and typical foods.

  • 5/5 Iván R. 5 years ago on Google
    Cozy rooms, excellent service. Really nice staff. The dinner menu could be better but it was good as overall.

  • 5/5 Katia E. 6 years ago on Google
    Good location, friendly staff, clean. We really enjoyed.

  • 5/5 Dago S. 7 years ago on Google
    Nice hotel excellent service just así expected no complains at all

  • 4/5 Keith H. 3 years ago on Google
    Clean and comfortable. Slight traffic noise but nothing a white noise app cant handle. Built in restaurant makes meals easy.


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