Avis and Budget are under the same company. Beware. I was reluctant to rent from the Budget in Copenhagen due to the bad reviews. However decided to go ahead and book through the city location. The check in process was excellent. The trainee named Mohammed made great recommendations regarding parking and the tollway pass. He did ask twice about buying additional insurance though and I later questioned this as I will explain further. After returning the vehicle (less than 24 hour rental) I received an emailed invoice claiming I owed for damages to the car wheels. Totaling approximately $1500. I was in complete shock and remembered reading customer reviews stating this specific location was known to charge customers for damages to rental vehicles that they did not cause. Luckily I was still in the city and had to waste my time to travel back to the rental office and discuss the discrepancy I found in the invoice. I spoke to the manager and asked him if the same employees check the car for damages when the vehicle is returned. He said the same employees check the vehicle before the car is rented and when it is returned. I asked him which wheels were damaged and I was being charged for. He then showed me the picture. Luckily I did my research and made sure I took pictures before getting in the rental car. Low and behold the exact scratches in my photos prior to leaving the Budget rental office were identical to the marks they tried to charge me for. The manager had no explanation of why they were charging me for damages caused before my rental. He did say he would cancel these charges and made no effort in offering compensation for my time wasted and no compensation for the fraudulent claims. I was still charged my full rental and extra for the tollway device I used. If I had not taken photos I would’ve been charged for the damages they tried to claim I caused. I believe it is necessary for the Corporate office to look into this fraudulent behavior that has repeatedly happened to multiple customers. If I had taken the additional insurance I probably wouldn’t have paid much attention to the charges. Budget would’ve made the claim to the insurance then most likely would’ve had a fraudulent insurance claim. This location may have done this many times already. Since I did not have the additional insurance I was being charged directly for damages I did not make therefore I paid extra attention and was lucky to still be in the city. I m sure most customers already leave to return home and didn’t have an opportunity to speak to the office in person and clarify the situation. In addition, the agent that checked me in and issued me the rental car was there upon my return to the office however didn’t acknowledge me and it seemed he already knew why I was back to discuss my return even before I spoke to the manager. The agent seemed to avoid any eye contact with me which was quite different from when he issued me the vehicle. Business at this location seems very suspicious. Beware.

We had a wonderful experience. We needed a car for a day trip down to Zealand. Pick up was smooth. The car was wonderful. The return was similarly easy.

My experience with this car rental company was so bad that I have decided to break my “No-negative-reviews” rule. Long story short: I had booked a car for pick up at 1130 am. The staff took a long time to serve me but I understand that the process can take time. At1150 I finished the paperwork etc and was told to waiti outside until the car was ready. The car had not arrived 30 minutes later. I asked the staff for a time estimate and they replied (rudely) that they were understaffed. Curiously they seemed to have plenty of time to talk on the phone about the party last night. They also had time to smoke multiple cigarettes. While this was happening there were plenty of customers waiting inside. The car eventually arrived an hour after it was booked for. When I tried to get into the car the staff said that it would have to be cleaned and detailed before I could use it. I do not know why this wasn’t done before considering that the car had been booked days in advance. This took another half an hour. The result was that I received the car over two hours after it was booked and it seems obvious that this delay was due to the car not being ready in the first place and the staff not being bothered. The whole experience was weird. It seems like a strange business model. I suppose it only works as people need too borrow a car every so often.

Price great. Agent Great. Car great. Return atrocious. A rude employee charged me three times the rental cost (2000kr) when I gave them a spotless car. An eyewitness (separate renter) even agreed with me, and I took plenty of documentation photos. The return car cleaner would not budge. He even said if I go across the street and vaccuum it (which it didn't need) he still wouldn't back down from his custom car cleaning fee. Now there's response by email. Merry Christmas, Avis. Thanks for taking 2000kr for no reason at a time I could use this on children's Christmas presents. Appalling behavior. I now know why there are as many 1-star reviews for this location as there are 5-star.

They could have got 5 stars if they hadn't deducted around DKK 700 extra which I subsequently had to bother with getting back.

The staff were friendly, and wait time short, but the car was not cleaned properly (rotting fruit in the back footwell), was quite old (50000+ miles) and the battery died on day 2 and when I called avis breakdown they said it was not an avis car and they couldn't help me, so we had to get local help. 2 days later Avis called back to apologise that they had made a mistake, as it was one of their cars, and to see if we were still broken down! 2 Days!! Nowhere near good enough.

I have rented cars all over the world and this is the worst experience I have had. I reserved a BMW X2. The short wheelbase (105 inches) and compact design would have suited my needs, specifically with the parking challenges of Northern Europe. The rental was picked up and dropped off at the Copenhagen Airport. At check-in the computer systems were down. After a longer than usual wait period to be served, I was offered an Audi A5 (108.8 inches). Although a nice car, it did not suit my needs, nonetheless I agreed to take it. I signed off on a small handwritten form prepared by a representative who appeared to be in training. A full contract and documentation were promised by email as soon as the systems came back online. As I picked up the vehicle, there was no one to assist me in the pre-delivery inspection in a dark parkade. I noticed damage to the right front wheel rim, but there was no checklist provided to document damage. Upon returning to my lodging, I received an email asking for my credit card number because they had lost the number, even though they had an approval (?). I was provided with a direct line and attempted to call in to provide the information and was on hold for 20 minutes. I hung up because the on-hold time was eating up my out of country cell phone plan minutes. I used my local family’s phone to outwait the hold time had to leave a message when Avis finally picked up. No call back… I decided to send my card number as securely as possible in three emails to try to get the rental documentation. I also noted that there was damage to the right front wheel. No return call or email… I tried to call to follow up my emails and waited over 34 minutes until the call dropped. Sent another email describing my actions and again requesting documentation. While in Germany I received a ticket in a low emissions zone because there was no sticker on the windshield declaring the car as a low emission vehicle. It actually is a low emissions vehicle, and it is my position that Avis is responsible for ensuring that all necessary regulatory signage is displayed on their vehicles, especially when the customer declares the countries of operation. I did this in the initial booking process. There is a vehicle licensing fee on the payment receipt for $9.57 cdn (50 DKK) When returning the car, a representative noticed some tire damage on the right rear wheel. It may have been during my rental, but the on boarding process was so flawed, it poses uncertainty. I asked to talk to a person of authority, but no management was there to listen to my concerns regarding the tire or the missing emission sticker. At return I finally received a rental contract (unsigned), in English, after I returned the vehicle. I also received a post return inspection form in Danish noting the tire damage (I speak English and French). Typical tire replacements on this car have an installed retail value of $300 cdn. The installed tire bill was $916.64 cdn (4803.01 DKK). Tire cost was $806.10cdn (4210.01 DKK). Additional charges included a $57.44 cdn (300 DKK) damage processing fee and an “On the ground Vehicle idle Time” for $54.57 cdn (285 DKK). I think that this is a lost rental revenue charge to the customer even though there were many spare vehicles in the lot waiting to be rented. Poor service, wrong car, overcharging, no accountability and no recourse. Never again Avis.

You book a car. And get a completely different one. Again and again. Copenhagen Stuttgart in a Clio? Waste of time. Get a grip please.

Terrible place to rent a car. If you leave the car outside office hours, remember to keep the receipt for street parking (they don't have their own parking available) because they will bill you late return fee even if you returned the car before agreed time. Besides that do not count on explanation of available insurance options and their phone and email customer service is beyond slow and totally unhelpful. EDIT: It took leaving a negative review to get a reaction, but I finally got refunded for late fee. Changing 1 star to 2.

No one present at the return, København Lufthavn.... No option to resolve the issue on location.... Then wrongly claim on old damage.... Having photo documentation on this.... No contact information stated in the claim document.... No valid claim.... Unprofessional.... Reply from AVIS, Contact us on social media....

Very bad expérience today for picking up my car. Their system was down, no information on my booking, even the app is not working. Nedd to wait 30 mins to have my visa checked.

You can be absolutely certain that your car is not ready... Make sure you read the ENTIRE contract and you can't bear it. Make sure to check the car, there are always faults that are not registered

I had book in advance an electric van but this was not available at pickup. No reasonable explanation was given. I was offered same size diesel driven at same price. But I then had to pay for parking in Copenhagen. My main motivation for renting electric car in Copenhagen was no parking fee when parked in payment areas. Huge disappointment.

No problems either with collection or delivery. Short waiting time.

When we gave the car back they made me pay again for the baby seats I had already paid for to Avis in Spain (still waiting for my money back even though they have recognised it was a mistake). A few weeks after, they sent a threatening mail asking me to pay for a scratch in the car even though I had full insurance. Fortunately I could prove the scratch was there from the beginning, when we picked the car in Billund three days before. Awful experience, I’ll try to avoid avis in the future.

Highly recommend the Avis service and especially the attention of Niclas, he offered us very good service and explained everything perfectly! Thanks for everything.

I wish i could give less than one star. the customer service is horribe! In Summer we rented a car with avis budget and brought the car back at kolding,denmark. after a while they sent us a bill and said we brought the car back too late which is not true. after a few mails the mister STEFAN JURG apologied for the mistake and told us the bill is cancelled. but it was not and they are trying to charge us the same amount with a different reason: traffic violation We tried to contact them at least 5 times by now and they WILL NOT ANSWER YOUR MAILS PROPERLY. they just send you another bill. PLEASE BE CAREFUL WITH AVIS BUDGET and try to find some other care rental company.

I did not use their services but giving it a 1 star for wasting my time. They got my hopes up and later I got to know that they are a bunch of scammers! So stop scamming people and improve the car rental world!

Quick Pass option valued time on pick up, and rates for rental and coverage are always competitive. I'm a very happy return customer. Unlimited miles for 3 day road trip was a bonus. Customer service both on phone and in person are A-1 GO AVIS! KEEP UP THE GOOD WORK!!!

I wish I had read these reviews before I rented from Avis Copenhagen City Center. I arrived to pickup my pre-booked rental car only to find out the computer system was down and thus could not take the car. After insisting they finally released a car 2 hours later and with no apology or compensation. Then they charged 50% more than the quoted price. Very hard to contact them to contest. I have never experienced such poor service for a Avis rental car agency.

poor service. They do not wait for their customers, in case of a delay. No help, not reachable. Very disapointed. Will avoid Avis in future.

They were helping very professionally for my mini leasing

Great service and the guy Jason helped us to make things more easy. Better to experience for yourself their awesome service than relying on the reviews. And for the next time will be surely back for their cars. 5 stars for their service and thumbs up for the young guy.

Dear Nina Anne Bell, CEO of Avis-Budget, why have I been randomly charged 31-12-2021, like 600dkk when my rental was in August? I've been waiting on the customer service phone line for 30minutes now. I'm still on hold "Tak for din tålmodighed." Get a grip, Nina.

Avoid this place! This ridiculous car rental kiosk doesn't even have a place to park their cars. I needed to pay 100DKK for park at green zone when returning the car after closing time.

Hej og tak for bilen! I had such a great experience this morning in Copenhagen when I came to you, searching for a car to be delivered immediately for one day! My husband had a broken leg and I had to drive him to Taastrup and drop the car in Kaastrup. I could not believe how fast the service was, and the car was amazing. Thank you so much for making my day 🤗 All the best, Hildur

THEY LIE AND STEAL YOUR MONEY. DONT TRUST AVIS.

Great rentals and a great service

Avis is always my go to car rental company and this branch location has very helpful and nice staff, willing to help explain and who get you through the process quickly.

Do not hire car here if you won't lose you money. Have very negative experience with this agency.

Very satisfied with the cars and the service. I have rented cars with Avis for the past two/three years. Each time for one to three weeks for holiday. Booking in advance to get cheaper price. Always brand new cars. Generally with automatix gears, which is not an issue. Check-in and check-out usually in less than 30 minutes. Never experienced any issue.

Poor service. I rented a car from AVIS for one day. After returing the car in mint condition. Avis charged me 350 Euros extra intinally under "Misc charges". Later on after number of phone calls and email exchanged they informed me that i was charged extra for special cleaning, as the car had smoke damage and ash. This was a complete surprise as non of the people who were in the car that day smoke. Avis also provided some badly taken and low quality pictures in which it was not even clear if the pictures were of the same car that i had rented. I would never use Avis again, and i strongly advice people to avoid AVIS. After researching online, it became clear to me that this seems to a general practice of Avis to charge extra and scamming their customers. I had an horrible experience with the Avis customer support who were not willing to understand that it is not possible to have smoking damage in the car if the occupants of the car do not smoke. It is clear from the pictures that so claimed smoke damage or ash was instead dirt or sand that left no permanent damage and could be cleaned with a wet cloth. But some how it took 350 euros worth of cleaning. To conclude, i had a very bad experience with Avis and i ended up feeling scammed. Very poor business ethics on behalf of Avis.

Avis, specifically in the Copenhagen city center location is a scam of a rental facility. I rent cars quite frequently in dk and always leave Avis feeling absolutely ripped off and taken advantage of. I would not be surprised if they incentivize their employees to over charge people, because this is the only explanation I can fathom for why prices seem to double when you go to pick up or drop off your car. I rented a car with an agreement for 4000 dkk and when I arrived the agent attempted to make us pay double for the same agreement. Stating there was nothing he could do, although I know with other locations this is not the case. So instead of paying 8k + 2500 deposit- as asking a customer to put down 10k !! on a rental car where they were expecting to pay 4k for is just absolutely ludicrous, we had to postpone and find help elsewhere. Avis if this is how you want to be seen, it’s absolutely sickening how you treat your customers. Not to mention the last time I dropped off a car, the sales associate attempted to charge me 3k for a “scratch” he found on the rim of the tire, which is something that disappears after a cleaning. Absolute scam artists you have working for you there, no doubt peddling policies you created. Anyway, sixt is much more pleasant if I should suggest something else. Even companies like share now offer the same rates and you don’t have to deal with these people.