Centrepoint image

Centrepoint

Clothing store โ€ข Department store โ€ข Health and beauty shop โ€ข Baby store โ€ข Beauty product supplier โ€ข Baby clothing store

๐Ÿ˜  Very poor customer service facility!! If u buy any product from center point and face an issue at home with the product then the call center tells you to fโ€ฆ.off! You need to go all the way back to the store and ask about the issue you facing. Very stupid in this era and age!!! There should be an... People often mention good, items, customer, service, staff, store, shopping, price, product, shoes,


Address

Dubai Festival City Mall - Dubai - United Arab Emirates

Website

www.centrepointstores.com

Contact

+971 800 6927

Rating on Google Maps

3.20 (108 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10โ€ฏAM to 1โ€ฏAM
  • Sunday: 10โ€ฏAM to 1โ€ฏAM
  • Monday: 10โ€ฏAM to 12โ€ฏAM
  • Tuesday: (Eid al-Fitr), 10โ€ฏAM to 12โ€ฏAM, Hours might differ
  • Wednesday: (Eid al-Fitr/Eid al-Fitr (Observed)), 10โ€ฏAM to 12โ€ฏAM, Hours might differ
  • Thursday: (Eid al-Fitr (Observed)), 10โ€ฏAM to 12โ€ฏAM, Hours might differ
  • Friday: (Eid al-Fitr (Observed)), 10โ€ฏAM to 1โ€ฏAM, Hours might differ

Featured Reviews


Frequently mentioned in reviews: good (13) items (11) customer (10) service (10) staff (10) store (9) shopping (9) price (7) product (7) shoes (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Muhammad A. 3 years ago on Google
    Recently visited to centerpoint Doha festival city and found so many things on discounted price, almost all items on 50% sale..... I'm tagging one comforter which is my favourite... Footwears, Garments, Fancy Dress, TShirts Jeans trousers and so many baby stuff i.e strollers, swings, cots were available on good price...
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Abdul R. 2 years ago on Google
    Very poor customer service facility!! If u buy any product from center point and face an issue at home with the product then the call center tells you to fโ€ฆ.off! You need to go all the way back to the store and ask about the issue you facing. Very stupid in this era and age!!! There should be an option to call back the customers and help them out. Rather than a customer going all the way back in traffic wasting time and money just to Ask some questions and queries. I suggest not to buy from them. Better buy from a place where u can call them directly and talk to them.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Sh. S. 5 years ago on Google
    (Translated by Google) We find all we need in Centrepoint (Original) ู†ุฌุฏ ูƒู„ ู…ุงู†ุญุชุงุฌู‡ ููŠ ุณู†ุชุฑุจูˆูŠู†ุช
    2 people found this review helpful ๐Ÿ‘

  • 1/5 adeel a. 6 months ago on Google
    I was at my room I just google about the timing of center point, they said because of national day it will close at 1Am but I reached there before 12:30 it was closed, I don't know why they didn't update there timing. I successfully wasted my 1 hour. :(
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Suciani A. 8 months ago on Google
    I underestimated how big this store is. It's like a mini mall with elevator inside the store. You'll find most clothing items, and make up on the ground floor while the first floor will have home items and accessories. Plenty of options as they display all apparel brands of Landmark Group, such as Splash, Kappa, Iconic, Lee Cooper, and Shoemart. The store is also not very busy so please do take your time browsing around.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Abdulaziz A. 1 year ago on Google
    Been shopping here during the promotion of get 2 and 1 for free, and Iโ€™m really frustrated on how they claim that it is a good promotion while they raised up the price of most shoes section during this promotion. As I found the old price tag on one of the pair of shoes and they kept claiming that it was put mistakenly by one of the staff and the price have been increased.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sanasam Damudro S. 1 year ago on Google
    Centrepoint Store at Dubai Festival City Mall. Large range of multi collection in single roof. Babyshop - Infant, Kids, children wear and Toys. Shoemart- Shoes collection with multiple brands Splash - Clothing brands for Mens $ Women collection, fashion and formal. Lifestyle - Cosmetic, Bath, Skincare, Beauty and some other household items. Notes : One Roof Multi Collection and Multiple Options.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Harith S. 5 years ago on Google
    Now Iโ€™m at centrepoint in DFC. Even though they are wearing T-shirt saying โ€œHappy to helpโ€ It seems there is no one in the staff willing to help finding / locating item that Iโ€™m looking for. Staff is so unwelcoming.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 zakeer a. 4 years ago on Google
    the store never gets connected over phone!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Anne S. 4 years ago on Google
    Enjoyed shopping today at the White Wednesday.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Dajkovic D. 3 years ago on Google
    (Translated by Google) Great shopping, decent prices, lots of interesting wardrobe items. Splash perfume and lingerie prices are very good. (Original) Odliฤna kupovina, cene pristojne, puno zanimljivih garderobnih predmeta. Cene parfema i veลกa Splash veoma dobre.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Dexter C. 1 year ago on Google
    System was down, they can"t give proper answer only can give uncertain excuse! Supervisor not insight to fix an issue even when cue is already very long and alot of customers are getting annoyed! Cashier staff very unprofessional and rude when asked on whats happening!

  • 3/5 Shehryar I. 6 years ago on Google
    Shopped on 21/04/2018 and was happy till we reached the cashier. Extremely rude Fillipino female cashier. Negative body language, snappy behaviour and looked very miserable and unhappy. Store was playing music in a more than usual high volume and may be she didn't like that me & my wife asked the volume to be lowered down as we could barely talk or understand each other. The music was lowered eventually but the behaviour of this female cashier was completely uncalled for and unnecessary.

  • 3/5 Musabbeh A. 6 years ago on Google
    (Translated by Google) Convenient for shopping (Original) ู…ู†ุงุณุจ ู„ู„ุชุณูˆู‚

  • 1/5 medical m. 6 years ago on Google
    Wrong way

  • 1/5 M D. 6 years ago on Google
    Full 2nd floor only 1 employee and 1 cashier on a Friday. More than 30 minutes in line to get 5 items.

  • 5/5 A A A. 3 years ago on Google
    Good place for clothes and home stuff.

  • 1/5 jack g. 1 year ago on Google
    I ordered a denim 6 days ago and they didnโ€™t deliver till now. They took money and also delivery charges but still didnโ€™t deliver. Very upset and will never visit or do any shopping anymore.

  • 1/5 Ahmed Z. 2 years ago on Google
    I would like to share my bad experience with that branch sales team, I kept waiting for more than an hour at the babyshop section waiting for the sales lady and she was coming and going many times while ignoring my request to ask her. Also I tried to ask supervisor she looked at me angry looks like a punishment and she said wait!!! However when i asked for the branch manager to complain also she just said sorry without taking any helpful or positive action. So sad to find that unprofessional staff at centerpoint and will never visit that branch again

  • 1/5 Manuel V. 1 year ago on Google
    WARNING**** DONT BUY FROM THEM, THEY ARE NOT GONNA DELIVER YOUR ITEM.... DON'T BUY FROM APP! disappointed, I ordered online and supposed to arrive next day. Next day I got a call saying that is too late and he will not come to deliver it, next day I got message again that is out for delivery and did not arrive again. Called customer care they said "we don't know when will be delivered, hopefully by tomorrow"... Not recommended

  • 1/5 nithin t. 1 year ago on Google
    Very bad service with customer. went to exchange the shoes with other size . But they don't want to give the new one. UNHAPPY WITH THE SERVICE . at least Try to give good service for your customer

  • 1/5 Masrura G. 3 years ago on Google
    This is the 2nd time in 2 weeks that I am standing here for click and collect for more than 20 mins.. We have here approx 5 cashiers where in today its splendid 2 cashiers attending one customer. This is very disappointing where they are not even bothered to ask as a courtesy. Rather they are busy talking amongst themselves. Centerpoint you better buck up your customer service/cashier staff.

  • 1/5 Ahmad J. 1 year ago on Google
    I had a really bad experience with one of the cashier worker her name is Christina sheโ€™s very rude didnโ€™t want to take any didnโ€™t ask for any government discount didnโ€™t accept any esaad or Emrites platinum cards and asked me so many personal questions I donโ€™t like that she needs a training or is he or a manager to fall out for this and to be honest Iโ€™ll give it one star rating I really donโ€™t recommend anyone going there and no one works under the shop theyโ€™re all talking on the side and sitting inside that service rooms no one is even working in the shop only two employees wig shop two floors itโ€™s not safe thereโ€™s not even a security inside

  • 4/5 Wajeeha F. 6 years ago on Google
    A great mix of good clothes shoes makeup and household items at great prices

  • 4/5 Waza28 1 year ago on Google
    New winter collection is available in this branch in Dubai Festival City Mall. Much more better designs and varieties. Prices are a bit higher. Branch is located on the ground floor. Mall parking is available. Wheelchair accessible.

  • 1/5 Salama A. 1 year ago on Google
    There is a cashier woth red hair she is a woman I didn't catch her name but all she was doing was talking and when we passed the doors we found out that one of our things was not checked and it was because ethat woman was only talking and wasn't scanning.

  • 5/5 Iโ€™m J. 3 years ago on Google
    I love centrepoint because they have good variety of Clothes. I wants to buy all the clothes from there. The stuff is really nice and this is satisfying barnd for everyone. Where they has many brand in Centrepoint like Splash,Kappa,lee cooper etc

  • 1/5 mohamed a. 1 year ago on Google
    very bad servers , I ordered online 10 items they canceled 8 items , they said there is system issues , and they will refund my money after 15 days ,

  • 4/5 Satyaprakash J. 9 months ago on Google
    Grab back to school offer. Well organized store. New designs and patterns under new arrivals.

  • 4/5 Tamanna K. 9 months ago on Google
    U can see so many varieties of brands & products. I bought some super comfy & stylish dresses from there . A little bit expensive but some products have amazing offers & u can add shukran points on every purchase.

  • 1/5 Alaa A. 9 months ago on Google
    My experience with Center point is so bad, i brought two baby gates, they promis to assembly and kept promising me to visit many times, they sell the product already opened, and not as per of my requirement to sale man. You canโ€™t call branch or esclate to management. Very bad service.

  • 1/5 Elmari C. 9 months ago on Google
    Worst customer service experience as staff not eager to assist anyone. Promotion buy 2 get 1 is clearly not worth anyone's time as the product prices has been increased.

  • 5/5 Asad H. 3 years ago on Google
    Its very good shoping center. Very good clothes and very good staff also

  • 2/5 Thangaraju K. 6 months ago on Google
    Products are good but the non reusable bag is 75 fills!

  • 1/5 Waseem B. 3 years ago on Google
    Here is my detailed review:- It's not just the look and feel of the store counts. It needs a fresh approach towards the future of this outlet.

  • 5/5 Yasm. h. 5 years ago on Google
    (Translated by Google) Best shopping from it too (Original) ุงูุถู„ ุงู„ุชุณูˆู‚ ู…ู†ู‡ ุฌุฏุง

  • 4/5 Mohammed E. 3 years ago on Google
    Centrepoint is multibrand shop

  • 2/5 Eyad A. 4 years ago on Google
    (Translated by Google) Every year new materials are released and prices are raised with reduced quality offered (Original) ูƒู„ ุณู†ุฉ ูŠุชู… ุทุฑุญ ู…ูˆุงุฏ ุฌุฏูŠุฏุฉ ูˆ ุฑูุน ุงู„ุฃุณุนุงุฑ ู…ุน ุฎูุถ ุงู„ุฌูˆุฏุฉ ุงู„ู…ู‚ุฏู…ุฉ

  • 5/5 isaac J. 4 years ago on Google
    Good

  • 1/5 Gafur K. 3 years ago on Google
    I had very bad experience from my order online order. Wait order 10 days and at the end received message that they canceled my order. Never ever will not buy again from this store. If canโ€™t work donโ€™t work..!!!

  • 1/5 Mouzba M. 4 years ago on Google
    (Translated by Google) Unfortunately Nsabin and rudely large .. I bought Mick August and it was 50% discount and when they were calculating Kano calculating the original price and when they reviewed after how many days they said Is the period was not in a mistake discount was hedged .. Unfortunately Saier bad to the maximum degree possible and branch manager Indian .. ๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž (Original) ู„ู„ุฃุณู ู†ุตุงุจูŠู† ูˆุจูˆู‚ุงุญุฉ ูƒุจูŠุฑุฉ.. ุดุชุฑูŠุช ู…ูŠูƒ ุงุจ ูˆูƒุงู† ุนู„ูŠู‡ ุฎุตู… ูฅู ูช ูˆู„ู…ุง ุญุงุณุจุช ูƒุงู†ูˆ ุญุงุณุจูŠู† ุงู„ุณุนุฑ ุงู„ุฃุตู„ูŠ ูˆู„ู…ุง ุฑุงุฌุนุชู† ุจุนุฏ ูƒู… ูŠูˆู… ู‚ุงู„ูˆุง ู‡ู„ ูุชุฑุฉ ู…ุงูƒุงู† ููŠ ุฎุตู… ุจุงู„ุบู„ุท ูƒุงู† ู…ุญุทูˆุท.. ู„ู„ุฃุณู ุตุงูŠุฑูŠู† ุณูŠุฆูŠู† ู„ุฃู‚ุตู‰ ุฏุฑุฌุฉ ู…ู…ูƒู†ุฉ ูˆู…ุฏูŠุฑุฉ ุงู„ูุฑุน ู‡ู†ุฏูŠุฉ..... ๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž

  • 1/5 binu c. 4 years ago on Google
    The worst ever experience I had in uae. I ordered a product and it was damaged, asked for return, itโ€™s one month now till now no one came to collect it. When Iโ€™m calling them they have no idea when courier will come to collect.now Iโ€™m sitting with a damaged product and no refund.

  • 5/5 ismael r. 4 years ago on Google
    (Translated by Google) Good and wide variety of fashion shoes (Original) ุฌูŠุฏ ูˆ ุชุดูƒูŠู„ุฉ ูˆุงุณุนุฉ ู…ู† ุงู„ุฃุฒูŠุงุก ูˆุงู„ุฃุญุฐูŠุฉ

  • 5/5 Ayesh G. 4 years ago on Google
    We had amazing shopping experience with very nice and professional sales lady her name is July . Thank you for hiring such awesome staff

  • 5/5 bency k. 5 years ago on Google
    Baby and adult clothing, lifestyle products, home decorating items,cosmetics and a lot more. Perfect place for budget shopping. There is babyshop, splash and homebox stores in the center point.

  • 4/5 Anas A. 5 years ago on Google
    (Translated by Google) Center Point known, a variety of clothes and shoes, bags and accessories for both sexes and for all ages, (Original) ุณู†ุชุฑ ุจูˆูŠู†ุช ุงู„ู…ุนุฑูˆูุŒุŒ ุชุดูƒูŠู„ุฉ ู…ู„ุงุจุณ ูˆุฃุญุฐูŠุฉ ูˆุญู‚ุงุฆุจ ูˆุงูƒุณุณูˆุงุฑุงุช ู„ูƒู„ุง ุงู„ุฌู†ุณูŠู† ูˆู„ู…ุฎุชู„ู ุงู„ุฃุนู…ุงุฑุŒุŒ

  • 1/5 ali b. 4 years ago on Google
    If I could give them a 0 I would. Extremely unsatisfied with their service and the way they handle their customers. I bought a baby product and upon arriving they installed it at my house without my request.. at that time I didnโ€™t think anything of it! Once I realized that this baby item is unsafe and I explained it to them, they insisted that as per their โ€œpolicyโ€ upon installation no items will be returned. How about next time you tell your customers โ€œif I install this item that you shoppped online for, then you canโ€™t return it later onโ€?

  • 5/5 Mohamed Saad S. 6 years ago on Google
    good

  • 5/5 Kemal N. 5 years ago on Google
    Highly recommended during promotion and sale periods. Great staff for home and children

  • 5/5 noor 2. 5 years ago on Google
    It was amazing with extremely low prices, I mean I bought gift for everyone only for 70 aed.... I am a tourist tho!

  • 1/5 Shariq M. 4 years ago on Google
    Let me start with saying I was al customer but the way things are handled now , it certainly does not look like the place I use to deal with. Customer care number is not answered , mails are robotic style without having any courtesy or understaning to loyal customers . Basically customer service is Zero. I have order for a pair of shoes online and I was sent a wrong item form your end. Despite having the item I need in your stock and me requesting for the correct item I have not got any proper answer nor a resolution. I recon you will lose your customers if u continue this way!

  • 3/5 Nanny 1. 5 years ago on Google
    (Translated by Google) Centrally PointFestival has a varied bbq store featuring Splash, Style, Baby Shop and Schumart (Original) ุณู†ุชุฑ ุจูˆูŠู†ุช ุงู„ููŠุณุชูŠูุงู„ ู…ุญู„ ู…ุชู†ูˆุน ู…ูˆุฌูˆุฏ ุจุทุงุจู‚ูŠู† ูŠุถู… ุณุจู„ุงุด ูˆู„ุงุฆู‚ ุณุชุงูŠู„ ูˆุจูŠุจูŠ ุดูˆุจ ูˆุดูˆู…ุงุฑุช

  • 4/5 Imran A. 5 years ago on Google
    This is a good place to go shopping with Good quality and reasonably priced. No worries about parking as well which is relief ใƒ„

  • 5/5 Rashmi P. 5 years ago on Google
    One stop shop for everyone ladies gents kids teens

  • 5/5 HMOOD P. 5 years ago on Google
    I like it

  • 1/5 Ahmad B. 5 years ago on Google
    awafull services and staff will never come back again

  • 3/5 Mr. Srinivas K N. 5 years ago on Google
    Good price

  • 1/5 Saad F. 5 years ago on Google
    Very bad online service if any item wrong or not shipping they did not return your money

  • 4/5 Sheraz A. 5 years ago on Google
    Good Quality and occasional good discounts


Call +971 800 6927 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Credit cards
  • Accessibility
    • โœ“๏ธ Wheelchair accessible entrance
    • โœ“๏ธ Wheelchair accessible parking lot
  • Service options
    • โœ“๏ธ Delivery
    • โœ“๏ธ In-store pickup
    • โœ“๏ธ In-store shopping
    • โœ“๏ธ Same-day delivery

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