So very disappointed by this hotel I’m not being a Karen I will write how I’ve found it !!!! After moving room as air con wasn’t working we were moved however the new room had maintenance issues light switches that didn’t work bottom of front door didn’t meet the pvc frame and ants !!! This hotel DOES NOT cater for the English all info on tours trips etc where written in German Italian or Portuguese it’s such a shame but this is defo not a 5 star hotel 3 star at a very big up hill push

The staff work extremely hard here and very friendly and welcoming. The Bravo team carries out shows and various activities throughout the day. For the first few days, we never really got involved, but we found ourselves taking part more and more as the week went on . It was a lot of fun. The food is great and we enjoyed the cocktails. There is something for everyone. There are also some shops here. It's clean and we felt very safe here.

All in all a positive experience saved mostly by the exceptional location of the resort on the magnificent "Praia de Chaves" beach and by the overall positive quality/price ratio (which is why I gave it 4 stars). However, it must be mentioned that this structure is absolutely not a 5 star, moreover an Italian structure cannot serve such an average quality of food (being an Italian resort and not knowing how to make even a simple pasta is a shame). For the rest the structure needs to be renovated (the rooms are dated and our bathroom flooded with every flush). regarding service there is still a lot to do, the mostly local staff must be trained to provide a service more in line with the mostly European customers.

We have just returned from a week at this resort. The hotel, location, food and service could not be bettered. The staff serving in the dining room were absolutely excellent in particular Faritza and Elvis, the reception staff were very helpful. The pools were lovely and most times we were able to get a sunbed around the pool, the walk down to the beach was a fair way but very do-able and once you are there it is absolutely amazing and again we were able to get a sunbed. We will definitely be returning.

The hotel was extremely clean and we were welcomed by very friendly staff, who were available 24/7 and would do their utmost best to deal with any issues we had. The restaurant staff were always there to greet people with a big hello and a big smile. The food was always fresh and they catered for lots of different appetites (if you like soft scoop ice-cream then you are going to be happy) personally I don't, lots of different desserts at lunch and dinner time. Myself and my husband would like to say a BIG THANKS TO ALL AT VOI PRAIA DE CHAVES RESORT. I highly recommend a visit to this hotel and country. People of Cape Verde don't have a lot but are very happy and friendly people whose Moto is NO STRESS.

Just returned what a fantastic relaxing week its such a beautiful place no its not perfect but what is all the staff from reception bar staff catering housekeeping entertainment and maintenance are all hardworking friendly people to help make our stay pleasurable absolutely enjoyed our stay will be back next year

Absolutely love all of the staff here. All beautiful authentic people who have really looked after me. I fell at the airport on the way out and was struggling to walk, the reception staff were fantastic and changed my room closer so less walking. Bar staff all polite and friendly. The entertainment staff are all hard working friendly and constantly on the go interacting with all guests and are a great team. Joyce is absolutely amazing. It has been my birthday here and the staff made my day with suck a kind note and animals made with my towels and flowers with some yummy treats. There are lots of different nationalities here and the food caters for all. Big plus it’s cooked fresh everyday and in front of you depending on what it is. Again dining staff are all very friendly and very helpful. I don’t like going to the same place twice but I would come back here because it’s such a happy, friendly and relaxing place to come on holiday

**I'm editing my post below because it was written in a fit of frustration. Every time I sat down, someone sat next to me and lit a cigarette, making me feel like I was being chased around the hotel and eventually back to my room just to get away from it. Thinking that was going to be the next three weeks was too much. That said, the manager took my complaint very seriously and things did improve. I'm not giving the hotel 5 stars, as I think there's still a lot that could be done. The no smoking areas are very poorly marked, with very few signs, which although pretty and tasteful aren't very clear, which is confusing for people, especially since the practice of leaving ashtrays on the bar leads people to believe they can just take one and smoke at any table. The tables which are for smoking are upwind of those that aren't, which may very well adhere to the local rules but doesn't really apply any common sense. That said, this review is undoubtedly disproportionately biased toward the smoking policies based on my experience that first day and the fact that they have put somewhat of a damper on my holiday, but i can honestly say things did improve thanks to the efforts of the manager and his staff and apart from that I'd have no issues whatsoever recommending this hotel. The staff work incredibly hard to make your experience a good one, with no end to their energy and enthusiasm, they're all friendly and professional, nothing is too much trouble and it's been a pleasure to spend time here. It's a beautiful hotel and without the smoke issue which, in all honesty I'm likely alone in being bothered by, I'd absolutely give it 5 stars. The hotel really needs to section off the smokers and non smokers. Granted there's no smoking indoors but any outdoor table is fair game, which leaves you with nowhere to sit and have a drink without being surrounded by a noxious cloud of smoke and the horrendous smell it brings with it, which despite the breeze sticks to everything.

The hotel is located right on the beach, the staff are friendly and always willing to help and I also enjoyed the variety of food at the buffet

The swimming pool was covered with pool foil a few years ago, which has now become wrinkled, torn, reglued and dirty. The rooms are old-fashioned and urgently in need of an update (scouring interior doors and slow-flowing toilets are no exception) The food is an absolute disaster, both for super and dinner you only have the choice between one choice of fried fish and one meat, the quality of it’s also definitely 2nd category, i.e. sinewy and more fat then meat. Lots of flies will accompany you everywhere outside, a kind of sufficient seasoning your food? By the way, there is often a sewer smell in the hotel. Only the pasta (hence probably the positive comments from the Italians) and the desserts are decent. Voi-hotel uses the slogan “vera ospidalidade italiana”, this is possible, but vera cucina italiana, this is certainly not the case. The concept of the VOI hotel is primarily aimed at welcoming Italians, forcing local Cabo Verdian employees to speak Italian.

Mixed Experience at VOI Praia De Chaves Resort Positive Highlights: - Lovely pool with amazing views. - Nice beaches nearby. - Friendly and accommodating staff. - Convenient location, close to the airport. Negatives: - Outdated room; not up to 5-star standards. - Pillows, bed linen, and towels show signs of wear. - Decor appears outdated and tired. - Gym facilities are outdated. - All-inclusive could have included snacks like crisps, nuts, and nibbles. - Food tends to be cold at the start of service. - Entertainment not in English and becomes repetitive. - Internet speed is inconsistent and occasionally drops out. Overall, a stay with both positive and negative aspects, with room for improvement in certain areas.