1/5 JC 8 months ago on Google
Upon
checking
in
right
at
3pm,
we
noticed
the
room
was
unusually
hot.
We
tried
to
adjust
the
AC
unit,
but
despite
adjusting
the
temperature
and
turning
to
the
"high"
setting,
very
little
airflow
was
coming
out.
The
heat
in
our
room
was
made
worse
by
the
wall
AC
unit
in
the
hallway
right
outside
our
room
blowing
what
was
clearly
hot
air
(despite
it
being
the
middle
of
summer).
The
bathroom
also
smelled
like
a
dead
rotting
animal
or
something.
I
called
down
to
the
front
desk
and
asked
them
to
switch
us
to
a
different
room,
and
they
put
me
on
hold
for
quite
a
while.
Instead
of
answering
my
call
that
was
held,
they
sent
a
technician
to
the
room
who
basically
just
tapped
on
the
AC
a
couple
times
and
said
'it's
fixed".
Well,
it
wasn't,
and
I
let
him
know
that.
In
the
meantime
with
my
call
to
the
front
desk
still
on
hold,
my
wife
went
down
to
the
front
desk
at
which
point
they
tell
her
there
are
no
other
rooms
available,
and
that
everyone
else
is
all
checked
in
already.
I
knew
that
was
a
lie
because
we
checked
in
right
at
the
start
of
check
in
and
saw
no
one
else
in
the
lobby.
After
we
both
argued
with
the
front
desk,
they
finally
said
they
could
move
us
to
the
room
right
above
us
(guess
they
did
have
other
empty
rooms
after
all),
and
the
reason
they
didn't
want
to
move
us
to
a
different
room
earlier
was
because
we
booked
through
Priceline,
and
that
"3rd
party
websites
get
the
worst
rooms".
Fortunately
the
new
room
had
a
working
AC
unit
and
no
dead
rotting
animal
smells,
but
we
only
got
to
that
point
of
getting
a
new
room
after
so
much
unnecessary
arguing
and
added
stress
for
my
wife
and
I.
The
kicker
is
when
we
were
eating
breakfast
in
the
morning,
I
noticed
they
have
a
big
sign
hanging
up
with
their
"Home
2
Guarantee"
stating
"We
guarantee
an
engaging
experience
and
clean,
comfortable
accommodations.
If
you
aren't
completely
satisfied,
let
us
make
it
right
or
that
night's
on
us."
Doesn't
sound
like
the
staff
is
abiding
to
this
guarantee,
especially
when
they
blatantly
lie
to
their
guests.
I
can't
stand
liars.
It's
so
disrespectful
and
unappreciative
for
the
staff
here
to
lie
to
their
guests.
My
advice:
If
you're
staying
in
the
area,
avoid
this
hotel
like
the
plague.
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