2/5 Silvia Di G. 1 year ago on Google
We
booked
the
hotel
3
months
in
advance.
From
the
beginning
we
asked
an
early
check
in
because
we
had
an
important
event
at
15pm,
so
their
normal
check
in
hours
wouldn't
work
for
us.
We
were
of
course
also
willing
to
pay
half
a
day
more
or
the
15euros
fee
for
early
check
in.
All
they
answered
via
email
was
that
they
could
not
promise
anything
but
that
they
would
do
their
best
to
accomodate
us.
Upon
further
request
to
have
more
concrete
answers
they
replied:
"Please
contact
us
closer
to
the
stay
as
we
would
be
more
informative
about
the
matter."
I
checked
again
with
them
1
week
before
the
trip
and
they
answered
that
they
could
not
guarantee
a
check
in
earlier
than
15
because
the
hotel
was
FULLY
BOOKED.
At
that
point
our
booking
became
non
refundable
and
we
couldn't
do
nothing
but
try
to
go
to
the
hotel
early
and
wait
to
see
if
they
could
do
something
to
let
us
in
in
advance.
At
the
reception
we
explained
the
situation
and
the
background
to
the
lady
that
served
us.
She
looked
completely
indifferent
and
even
bothered
by
our
questions
like
"could
you
help
us
know
when
the
room
would
be
ready
or
ask
the
cleaning
service
to
clean
our
room
first?"
Or
"could
you
switch
our
assigned
room
with
the
first
room
that
get
cleaned?"
NOTHING.
She
did
not
even
check
or
blink.
The
answer
was:
we
cannot
know
these
things,
we
cannot
ask
the
cleaning
service
and
changing
assigned
rooms
is
too
complicated,
we
can't
do
that,
we
don
t
know
when
your
room
will
be
ready.
After
an
hour
waiting
we
decide
to
talk
to
a
second
receptionist
and
guess
what:
she
checked
with
the
cleaning
service
what
they
could
do
and
she
checked
if
there
was
any
other
way
we
could
get
a
room.
In
fact
she
found
a
cancellation
and
moved
us
to
that
room
(not
very
difficult
to
do
after
all
now!).
Awfully
bad
service.
Stressed
us
up
for
nothing.
Not
coming
back
for
sure.