1/5 parul p. 7 months ago on Google
I
must
recount
the
astonishingly
appalling
experience
during
my
brother's
wedding
at
Hotel
Gulmohar
Grand
Una.
Despite
its
name
"Gulmohar
Grand",
this
hotel
was
far
from
grand
and
proved
to
be
an
enormous
disappointment.
We
decided
to
host
my
brother's
wedding
here,
driven
by
false
promises
from
Mr.
Neeraj,
the
hotel
general
manager.
He
unabashedly
claimed
that
they
were
seasoned
experts
in
orchestrating
weddings,
but
our
trust
was
misplaced.
We
were
required
to
pay
the
full
amount
upfront,
which
we
later
regretted
as
it
left
us
trapped.
Upon
arrival,
our
suite
was
a
disaster
-
dirty,
foul-smelling,
and
malfunctioning
and
so
were
most
of
the
rooms.
The
entire
hotel
was
unclean,
with
trash
and
dirt
piling
up
in
the
lobby.
It
took
almost
half
a
day
for
them
to
clean
the
rooms
which
was
embarrassing.
We
asked
for
staff
to
help
guests
find
their
rooms,
but
none
were
provided.
The
decorations,
despite
assurances
remained
neglected
and
outdated.
On
the
Tilak
and
Sumoth
day,
we
were
herded
into
a
room
ill-suited
for
a
Havan-
a
small
closed
room
with
only
one
AC
for
more
than
50
people.
They
claimed
to
have
a
chimney
for
Havan
in
the
room
which
was
covered.
The
Havan
room
had
bees
and
an
overlooked
beehive
which
bit
our
guests
disrupting
our
sacred
rituals.
The
Mehndi
hall
had
a
filthy
music
section,
and
when
we
complained,
the
hotel
staff
told
us
to
manage
it
ourselves.
Pagdi
for
the
Baratis
was
missing.
The
hired
band
was
terrible.
The
Milani
Haar
we
paid
for
was
missing.
The
DJ
setup
with
an
LED
screen
was
disappointing.
The
Phoolo
Ki
Chadar
was
poorly
executed,
with
90%
green
leaves
instead
of
roses.
The
wedding
night
arrangement
was
a
torment.
After
dinner
during
Jaimaal
ceremony,
the
hotel
staff
kept
pestering
us
for
Shagun,
robbing
us
of
a
peaceful
meal.
Within
30
mins
of
giving
away
Shagun,
the
entire
hotel
became
deserted,
with
no
staff
or
guards
available
to
support
us
for
the
wedding
event.
It
was
a
nightmare.
The
wedding
ceremony
in
the
Mandap
hall
was
marred
by
problems.
Chimney
they
mentioned
was
a
facade,
and
the
AC
stopped
working
after
two
hours.
Power
fluctuations
forced
us
to
rely
on
the
cameraman's
lights.
The
hotel
general
manager,
Mr.
Neeraj,
displayed
incompetence
and
indifference
to
our
concerns.
His
attitude
changed
from
"You
are
family,
we
are
to
help"
to
"Who
cares"
and
arrogance
once
he
received
complete
advance
payment.
Despite
requests
for
a
preview
of
the
final
wedding
setup
with
decoration
specific
to
our
needs,
for
which
we
had
paid
an
additional
amount,
we
received
subpar
decorations
with
minor
modifications
to
the
hotel's
previous
setup.
The
use
of
weathered
fake
flowers
and
a
general
lack
of
finesse
in
execution
resulted
in
a
dispiriting
sight
as
the
Mandap
bore
the
scars
of
neglect.
The
entire
delivery
of
the
wedding
setup
was
subpar
workmanship
and
a
mere
change
of
curtains
by
Vishal,
decoration
incharge.
Despite
our
requests,
we
were
denied
access
to
any
hotel
staff's
contact
details
for
support
during
the
wedding
night.
Our
sole
means
of
communication
was
Mr.
Neeraj,
who
conspicuously
absented
himself
on
the
day
of
the
wedding.
After
an
entire
night
of
futile
calls
to
Mr.
Neeraj
with
teary
eyes,
it
was
not
until
morning
6:30am
we
were
provided
with
a
chef's
contact
no.
to
address
our
plea
for
basic
necessities,
such
as
water.
Mr
Vijay,
the
operations
head
was
extremely
rude
after
receiving
full
payment.
He
was
scarcely
available
and
not
contactable
too.
It's
unclear
whether
this
was
the
hotel's
first
wedding,
if
their
staff
was
incompetent,
or
if
management
was
careless.
They
ruined
our
experience
and
showed
no
understanding
of
how
to
manage
a
wedding.
If
you're
contemplating
hosting
an
event
here,
DO
NOT.
It
was
a
haunting
experience.
A
Plea
to
the
Hotel
Owner:
Sir,
your
hotel
has
great
potential,
but
the
staff
is
ruining
its
reputation.
They
ask
for
money
even
after
full
payment
and
ill
treat
when
denied.
Consider
removing
Mr.
Neeraj
and
Vijay
and
reevaluating
your
partnership
with
Mr.
Vishal.
Your
staff
is
tarnishing
your
hotel's
reputation.
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