The intake staff and nurses are always very friendly. Never had any staff related issues ever. However, this hospital in general has consistently been negligent in providing appropriate medical care for my family over the years. In 2015 they almost killed me by not listening when I told them I believed I had an obstruction..which I did and needed emergency surgery the very next day. I went back 3 times over 2 weeks before they finally admitted me. In 2018 they withheld medical information after removing my daughters appendix when it wasn't necessary. She actually ended up having Crohn's which they documented in her records but never told us. For months after her appendix surgery she continually lost weight, missed a month of school and ended up being hospitalized twice. In 2005, while giving birth to my daughter, this hospital had to call in a doctor from another hospital because they simply weren't able to deliver my baby. They literally told me they weren’t sure what to do. I was shocked. They had me pushing before I was dilated which caused unnecessary pain because they refused me medication. After my daughter was finally born this hospital misdiagnosed her with having sleep apnea and overdosed her on strong medications that caused her to have seizures. I caught them shredding parts of her records as the helicopter arrived to fly her to STL Children’s Hospital. They almost killed her and covered it up afterwards. On 10/5/2022 my grandbaby was admitted for RSV. The baby unit left a lot to be desired. They didn't have any of the little things that every other baby/children's units have. They didn't even have any toys to keep him occupied. He was given some kind of deformed looking stuffed animal and that was it. I sat with him for approx 4 hours and never seen one nurse or staff even walk past our room. They worked double time coming in at night keeping him awake and grouchy though. A female nurse in the ER almost dropped him off the bed while transporting him to imaging. Unreal. They really need to do better with this unit. That's just to name a few examples. Decatur Memorial Hospital is horrible!

Went to the DMH cafeteria this is the only place in macon county that you can get a salad the way you want it ,not on a plate covered with seran wrap we are definitely coming back. This is a hidden place but well worth the time love it the wife and l will be coming back soon😀👍well we went back 3times same thing the food was good the workers so nice and allways spotless and our friends with us thay can't believe it's a hospital love it😃.

Very well taken care of . Marshall Brustein did my total shoulder replacement. Nurses have taken very good care of me with everything that I needed to be comfortable. The food was over the top. Very impressed with the speed of delivery and the food was very hot when it arrived. Very very happy.

I went in because my lupus was flared I waiting 4 hours in the waiting room because triage felt my severity wasn’t bad enough for me to go to the back. Not knowing how bad my lupus is. Before I signed for consent of treatment they drew my blood for lab than set me back in the waiting room. Another hour passed no lab results then when I get to the back they refuse to treat me or see if there were any issues causing me to have the symptoms I’m having. The Ed dismissed anything g I had to say and discharged me with water. No paper work nothing

Worst experience ever at DMH. Arrived 9/12 at 9am for lab and walked out at 11am without lab draw. Claimed no orders for lab even though X-ray and lab orders had been faxed and confirmed by my MD. Long story short X-Ray had all the orders and apparently didn’t pass lab orders on so dealt with rude lab personnel twice and then passed up by several people arriving after me in wait area for lab 2 different times! Very, very bad communication and customer service. The only one to apologize was admitting clerk when I left hospital and my provider when the called me for reschedule. Seems their cutbacks have led to inadequate patient care which is unfortunate for them. My tests are rescheduled for HSHS and will not be going back. Please don’t leave me a phone number to call because if you want the full story you can call me or ask the departments involved. My advice is go somewhere else or if you do go in for outpatient testing call first to make sure all of your orders have been received and in respective departments.

ER Wait Time 9+ Hrs. I feel so Sorry for All of the patients. People with Head Trauma walking out because they are tired of waiting. Elderly people in Wheelchairs. I'm very disappointed. I thought this was a good place. So close to my house. They're very Short staffed and overwhelmed with all the patients. Finally got a room and there's blood Drops on the floor.

Went there tonight for a dog bite that pretty much severed my pinky finger. They offered no first aid, but were concerned about getting me registered so my insurance would pay. After registering they put a bandaid on and had me sit in the waiting room. After two hours and still sitting there bleeding, no longer have any feeling in my finger I told them I really needed to see a doctor but they said to be patient or leave so I left. I hate DMH and I hate all the ER staff because they are just there to get a paycheck nothing more. The days of nurses actually caring is long gone.

Spend 5 hours there and get nothing done, not even an x-ray. And continuously be told we are trying to get you into a room. There were 2 other women there with their children and one was told the same story 2 hours apart. Seriously the worst hospital to take your child to! Multiple people that came in after us were seen and released! 😡

The care is good, the facilities are adequate BUT don’t try calling for an appointment, talk to a doctor about results or anything else that requires you to call them because the phone system is worse than a 1910 switchboard. It is impossible to get through to your care givers. You will die before you get to talk to anyone. This is NOT a prank review. I am very serious. Since the merger all I have received in response to this complaint is “we are working on this new system” and we can’t get enough new help. That was first said to me months ago. I bet no one responds from the hospital.

Sitting in the ED now for over 3 hours. About 12 people who came way after us have come and gone. They a very rude when you ask them when we’ll get back. Keep saying “we’re trying to get a room, you’ll just have to wait”. My mom is 75 years old, fell and probably either broke her arm or shoulder that she has had replaced now 4 or 5 times. Multiple patients in the waiting room vomiting. No one even asking about covid exposure or symptoms. Gives a whole new meaning to “EMERGENCY”!

I have been here going on 5 days on the third floor with MERSA infection on my knee cap had surgery within 24 hours knee cut open and cleaned out. The nurses have be very patient and understanding cus my first night I yelled at the top of my lungs all night in pain and they did everything but get angry or aggravated with me wich I've never experienced. St Mary's has always been my hospital mostly cus I was born there but I'm going to make dmh my primary hospital for now on hope to have more good experiences In this hospital thank you to any and All staff that has helped me during my stay.

So this hospital has 2 receptionists checking in all - surgeries, radiology, lab. Surgeries must all be first regardless of arrival time. I waited 40 minutes and had that much more to wait to have a vial of blood drawn. By far the most ridiculous system in the history of hospitals. Why I treat in Springfield. The drive over and back is fine compared to the quality of care here. Shameful.

Just a complete joke. Nurse's have zero clue as what they're doing and the doctors here do what they want when they want with zero regard for anyone else. Then try and say it's busy that's why everything is slow. I schedule a appointment and miss it by 30 min I pay a fee and reschedule they schedule a surgery and make you wait 4 hours and nothing

We waited 6 hours in the waiting room. Once we were called the staff were all working diligently. Everyone was extremely kind and on top of my husband's needs. Thank you so much. All of the nurses get an A ➕.

I have numerous examples of horrific customer service, from mandating an unauthorized device be worn in their water therapy pool, to wrong blood tests being run on samples taken. Today I will focus on the most recent incident that resulted in me stopping using their pain clinic, and now do to ZERO response from the patient experience manager, I will be looking for a new Neurosurgeon and Primary Care Provider, the last two Drs in Memorial Health system that I am still seeing. I had a follow up appt on Tuesday Nov 7th, at 1100 for an injection I had received in mid October. Two hours prior to my appt on the 7th, I received a robocall stating that I had an appt on Thurs the 9th at 1000. Nothing about my appt being changed or rescheduled. After verifying that I didn’t make a mistake when putting it in my calendar by looking at the discharge paperwork, I called and left a message explaining that I needed to know why my appt was rescheduled without any consideration for the time I had to take off for Tuesday and now Thursday. The rep told me I was scheduled with the NP that wasn’t coming back after taking leave, and it needed to be rescheduled. When I asked how it was scheduled with my old NP, when my discharge paperwork has the same NP that is taking my case, and the same NP that my appt was rescheduled with. Not getting anywhere with the scheduler, I told her I needed to speak to a supervisor, he wasn’t available of course, so I said that I needed to get a phone call then. Fast forward 24 hours to Wednesday morning, still no callback, so I call them and I speak with the office manager and explain the situation because he said he didn’t hear about it until the end of the day, and understood I had some problem with getting in. So right off he doesn’t know what’s going on, so I explain what happened. After apologizing and agreeing to investigate what happened, I said I would keep the appt and show up 15 minutes prior so he could make it make sense as to what happened. He agreed, and said he would have an answer on Thursday. If he couldn’t explain what happened and assure me that I wasn’t lied to, then I wouldn’t continue using a service that doesn’t value my time. Thursday comes and I arrive early to speak to the office manager, and he isn’t there. They tell me he had a prior appt, and that my options are to see the provider or reschedule. This is even after I asked to speak to a patient advocate, who they refused to call. I wasn’t leaving until I could speak with a patient advocate, and thanks to them calling security, I finally got to speak with the patient experience manager. And surprise, the office manager showed up pretty quick after the patient experience manager arrived and I was explaining the situation to her. At that time, I was not in any mood to figure out what happened, because in my mind he either lied to me about wanting to meet with me and explain why my appt was actually changed, or my time was not important to him so he didn't feel the need to be there. Either way, he was not there, and he didn't leave any information with staff to pass along to me. I waited to call patient experience until Monday morning, and I leave a message on the patient experience manager's direct line at 0911 this morning, it is now 1627 and nothing, not a call back. So I will no longer assume, I now know that my time is of no value to anyone in the Memorial Health system. This is why I will be changing my remaining 2 Drs in their system. I don't know how much money Memorial has gotten from me/my insurance, and it's probably a drop in the bucket, but I will try my best to not use anyone in this health system ever again. People need to stop putting up with substandard service, just because it's a pain to switch healthcare providers.