I'm new in town and after one routine physical I am unfortunately $3000+ in debt. I was warned about Springfield Clinic's billing practices but I did not think it would be this bad. This was just a primary visit to establish a profile. My first and only time in this office I was pressured into accepting a flu shot (not covered by insurance), tetanus shot and unnecessary mammogram. Physicians will instantly try to upsell you in lieu of care. You have breast pain? Get a mammogram. You need lab work? We'll draw blood and not tell you it's an in-network $500 charge. My insurance was good back in Arizona... I feel so cheated and taken advantage of. Guess I won't be going to the doctor anymore without taking out a loan or opening a new line of credit.

The Doctors and staff are great. The billing is ridiculous. I was billed $427 (before insurance)for a 10 minute telehealth (virtual over the phone) visit for a prescription a week after a previous visit where I was billed $294 (before insurance)for a regular office visit. The building is large and you have to walk a good distance even if you are dropped off at the door to reach the offices. I'm a healthy person just going to routine visits. I imagine this distance would be difficult to travel for a person that was ill or in poor health. The parking lots are terrible. The spaces are small (expect your car to be dinged) and as someone else pointed out there are no designated painted crosswalks for patients to cross. The billing system is the worst billing system I have ever used for any doctor office. They have 2 separate systems that do not work together, and unless you have a bill in front of you, it is basically impossible to pay the bill. BJC doctor visits are routinely in the $100 (before insurance) range. It is cheaper to drive to St Louis for an office visit, including time and premium gas than visiting Springfield Clinic.

Staff is ok. The building is ok. The billing is so outrageous and ridiculous. I absolutely do not recommend going here. If you can go anywhere then go. Because if you go here for 20 minutes you will be receiving bills for 6 months to a year. I've spent over 2k for a 20 minute visit. This place is the epitome of the cost problem in the Healthcare system.

Called to let them know I would be late due to traffic for them to say it's fine over the phone but when I arrived she said it was too late and My eye doctor was too booked, next time just say I can't be late, it would saved me time and money considering I live an hour away.

Had a very bad experience with Dr. Sudha Prasad. My son is 2 and we were send from his pediatrician to get him a test to see if he was allergic to a antibiotic medication. My aunt was the one that took him to the appointment. I filled paperwork out ahead of time(everything they sent me) My aunt only needed to fill out a few things about family medical history( which she know more about my family medical history more then me) Dr. Prasad spoke to my son and aunt very rudely. Not very gentle with my son. He was very scared. Dr. Prasad doesn't know how to deal with children. Has no bedside manner. Never again will we go to her.

My review is actually for prompt care The desk staff were amazing and very helpful in filling out the forms. My nurse was awesome, she took my vitals quickly and efficiently and was very friendly. The doctor was great, very knowledgeable and amicable. And the gentleman who helped me after the doctor was really nice, and even accommodated an extra request. Staff here go above and beyond to create a great experience here and it shows. I was in and out very quickly and well treated, while I hope to never be here again, I do know they are my first choice of urgent care.

Great Doctors & Nurses & others that work there. I really appreciate everyone & the caring attitudes!

Do not use Springfield Clinic unless you absolutely have to! Their billing expectations are extremely unreasonable. They sent the whole of my expenses to Affordapay, and now that there are more expenses they expect me to make a separate (but equally high) payment. Instead of just combining the expenses. I’m so disappointed!!

I recently had to pick up my Mother after her gall bladder surgery. When the nurse called to ask where I was at 30 minutes after the surgery I told her that I was finishing some errands and then I will be by to pick her up. The nurse sighed and actually had to stop herself from suggesting I come get her first. I found this sense of urgency around my Mothers recovery very unprofessional and very insensitive to my Mothers recovery. It felt like we were being rushed through a fast food drive-thru. Not a good experience at all!

Reception was so friendly and check in was fast. We arrived 15 minutes before our appointment with Audiology and were kept waiting until 20 minutes after our appointment time. Total wait time was about 35 minutes and it was at the very end of the day. Was there for my 7 year old and the doctor seemed more focused on rushing through our appointment than calming a nervous mother and child. Praying my child is able to find answers but would not want to go through this facility unless it was the only option.

Called to make a appointment to get my eyes checked. They are trying to charge an appointment fee, a refraction fee, then a fitting fee. Call anyone else in town and you will not pay all these fees. $125 with insurance is what they wanted to charge. I hate this because Dr. Young is extremally wonderful and helpful. Just not worth the extra they are charging. I can go anywhere else in town and get the same service for less without insurance.

Cancelled my appointment. Couldn't ever get anyone to answer the phone. EVER. That's bad for business and beyond frustrating. Sorry I'm not driving an hour away to be late and returned home due to your office staff being unable to answer the phone. Get better

Excellent!! Beth Phelps was wonderful! She was so concerning & good in explaining everything! She took very good care of me! Hope to get her my next visit, she was excellent!!

The care I received today was good. The nurse Miranda was very kind and pleasant. Becky Brenneisen was very thorough and understanding and very pleasant.

Appreciate the warm welcomes every time as I walk in the front door of this building. Dr. Schuermann’s front desk staff greet me by name and Dakota, LPN is pleasant and thorough in-person and with follow-up calls. Thank you for the great care and the cafe on the fourth floor is an added bonus after your visit.

I had an appointment with Taylor Donahue today. I could not have had a better experience. My wait time from start to finish was super fast. Everyone was very polite and professional. Taylor explained everything to me in easy to understand English. Thank you for the great visit.

The Dr's and staff are very proffesional, friendly and courteous. They take the time to explain everything. They addressed all my concerns and even got me in to Audiology without needing to make another appointment. Very impressive

Everyone was very professional and helpful. The nurse practitioner that I saw really took her time and made me feel valued.

We go to Dr Joos here. He is a good doctor. Years my daughter very well.

Absolutely fabulous Pulmonary team. I left feeling hopeful and very well taken care of. They actually listened to me and for that I am grateful. Thank you Springfield Clinic who I call Dr. Taylor, but Taylor is her first name. Dr. Taylor is wonderful.

Stacy Wieland is fantastic! I actually look forward to going to the doctor’s office. She is very familiar with my medical situation and keeps a watchful eye on my health needs.

I had an appointment Thursday June 22nd . I was getting a routine check up with Dr. Garcia, he is a very good ENT and always nice. The lady at the front desk and staff were very kind . It was a good visit. Thankyou

Dr. Jennifer Maneja is very beautiful, gorgeous, attractive, adorable and smart in the medical books. Her husband Jeff is a handsome, and a hardworking leader in society. That Power couple can heal anyones sickness or pain!

Been a Springfield Clinic patient for over 25 years now. Love every doctor & specialist!

im a bilateral leg amputee. having bad arm joint problems from overuse, been to mayo. didnt fix shoulder. came here and dr ma did excellent work, and im on road to recovery. dr ma knows his stuff

So, these have been my experiences with the Springfield Clinic over the past two years. First in June 2021, I got my second shot of the Shingrix vaccine and the nurse injected me in the bursa instead of the muscle. My shoulder still hurt six weeks later and I had to go to the Orthopedic Clinic and was put on prednisone for nine days. Of course the Clinic charged me to correct their mistake. Next, in February 2022, I went in for my yearly lab tests and the lab forgot to run the PSA test. Then in August 2022, I went to see a urologist (Amanda Ruhle-Ryan) for prostate issues. She continued to put me on Tamsulosin even thought I had reported side effects in the past. After a couple of weeks of taking the Tamsulosin with continued bloody sinuses, I called the Clinic to tell them that I was having bad side effects. The first time I called, my call was dropped. The second time, it was transferred to Amanda's building and then dropped. The third time I was able to talk to someone, but she wasn't Amanda's nurse. She said that she would have the nurse call me back. She never called back. So, I quit taking the Tamsulosin and the next day my sinuses stopped bleeding. I had a follow-up appointment scheduled with Amana Ruhle-Ryan, but I cancelled it because they didn't care enough to call me back when I was having a bad reaction. I have noticed that both doctors and pharmacists really push Tamsulosin and they don't want to hear anything negative about it.