5/5 Kevin H. 2 years ago on Google
In
preparation
to
propose
to
my
(now)
fiancé,
I
stopped
by
several
jewelry
stores
ranging
from
retail
chains
to
boutique
shops.
My
poor
consumer
experiences
at
most
of
these
stores
mildly
soured
my
appetite
for
the
ring
shopping
process,
which
was
supposed
to
be
an
exciting
(albeit
nerve-wracking)
time.
This
changed
dramatically
when
I
stepped
foot
into
Modern
Jewelers,
greeted
by
Sam
and
his
daughter
Christina.
From
the
get-go,
I
was
met
with
impeccable
customer
service
and
friendly
personalities
that
almost
instantly
unnerved
prior
feelings
of
the
anxieties
of
ring
shopping.
Sam
even
made
it
a
point
to
inquire
about
my
relationship
and
ask
how
I
was
planning
to
propose.
I
told
him
that
we
would
be
heading
to
Europe
in
about
a
month
and
a
half
and
that
I
thought
she
would
appreciate
me
popping
the
question
abroad.
The
personability
shown
was
nothing
short
of
amazing.
I
did
not
know
exactly
where
to
start
and,
admittedly
not
having
the
keenest
eye
for
detail,
did
not
have
a
firm
grasp
of
what
my
then-girlfriend
would
want
in
an
engagement
ring.
The
pictures
and
videos
of
rings
that
she
had
saved
on
her
Pinterest
account
(that
I
sneakily
sent
myself)
led
me
in
the
right
direction
-
she
wanted
an
oval
diamond.
I
thought
I
was
set,
but
I
was
not
prepared
for
the
amount
of
customization
that
Sam
and
his
team
are
able
to
accomplish.
Since
I
was
in
a
bit
of
a
time
crunch,
I
thought
it
would
be
best
to
get
something
simple
(an
oval
on
a
plain
band)
then
come
back
to
the
store
so
she
could
handle
the
customization.
Sam
assured
me
that
he
would
work
within
my
time
frame,
no
matter
the
amount
of
customization.
I
then
showed
Sam
the
rings
that
she
had
saved,
and
he
had
an
immediate
understanding
of
her
style.
He
showed
me
several
examples
of
different
ring
features,
and
we
worked
together
to
craft
the
perfect
design.
Additionally,
I
knew
I
wanted
to
get
her
a
natural
center
stone,
and
Sam
sourced
the
perfect
one
within
a
week
and
a
half.
Shortly
thereafter,
and
well
within
my
timeline,
I
received
a
call
from
Sam
that
the
ring
was
ready
to
be
picked
up.
Upon
going
back
to
the
store,
I
was
greeted
by
yet
another
pleasant
surprise
-
Sam
has
a
passion
for
photography.
He
made
sure
to
capture
photos
of
the
moment
and
reaction
of
when
I
saw
the
ring
for
the
first
time.
I
was
completely
astonished
at
the
beautiful
ring
he
produced
-
a
natural
oval
center
stone,
set
on
a
gold
band
with
side
stones
around
the
band.
It
was
absolutely
perfect
and
more
stunning
than
I
could
have
ever
imagined.
Inspired
by
the
moments
Sam
captured
of
me
seeing
the
ring,
I
arranged
for
a
professional
photographer
to
capture
the
engagement.
I
ended
up
proposing
to
the
woman
of
my
dreams
in
Paris
with
the
engagement
ring
of
her
dreams.
She
was
shocked
beyond
belief
that
I
had
worked
with
a
jeweler
to
customize
a
ring
that
ended
up
checking
every
box
she
had.
Credit
to
Sam,
we
now
have
photos
from
both
of
our
initial
reactions
of
the
ring,
which
are
memories
that
we've
been
thrilled
to
share
with
each
other
and
loved
ones.
I
cannot
thank
Sam
and
the
entire
Modern
Jewelers
team
enough
for
the
work
they
did.
From
sourcing
the
center
stone
to
fully
customizing
the
engagement
ring,
the
professionalism
and
careful
attention
to
the
customer
experience
never
once
took
a
backseat.
I've
already
taken
my
fiancé
to
Modern
Jewelers
to
meet
Sam
and
his
team,
and
to
start
looking
at
wedding
bands.
We
will
surely
come
back
when
the
time
comes
to
purchase
our
wedding
bands,
as
well
as
any
other
jewelry
need
that
may
arise
in
the
future.
They
have
made
lifetime
customers
of
us
and
we
cannot
recommend
them
enough.
2 people found this review helpful 👍
