Poor service, bought a bag less than one year ago and it’s already faulty and tearing apart. Advised this was just the properties of “canvas”. This is not acceptable. And I will never be purchasing anything from this brand again. I wasn’t even advised for a fix or a solution simply just dismissed with the attitude of this is what you should expect. Save your money and buy from other brands. The craftsmanship is very very poor!

Louis Vuitton Sydney on George Street is a fashion paradise that exudes elegance, luxury, and impeccable style. From the moment I entered, I was captivated by the opulent interior and the exquisite display of their iconic products. The vast array of Louis Vuitton creations is a testament to the brand's timeless design and innovation. Each piece tells its own unique story, crafted with the utmost attention to detail and quality that sets Louis Vuitton apart from all others. The staff at Louis Vuitton Sydney are true connoisseurs of fashion, providing a personalized shopping experience that exceeded all expectations. Their expertise and warmth made me feel like a VIP throughout my visit, and they were more than willing to assist in finding the perfect piece that matched my preferences. The service was nothing short of exceptional, and I was blown away by the attention to detail and care that went into every aspect of my visit. From the moment I entered the store to the final purchase, I felt valued and appreciated as a customer. The ambiance of the store itself is a blend of modern sophistication and classic charm, creating an atmosphere that is both inviting and awe-inspiring. It was a pleasure to explore the various sections and immerse myself in the world of Louis Vuitton. Whether you are a long-time admirer of the brand or a newcomer looking to indulge in luxury fashion, Louis Vuitton Sydney on George Street is an experience like no other. Every visit feels like a celebration of artistry, craftsmanship, and the joy of owning a piece of fashion history. I can't recommend this store enough. It is a true haven for fashion enthusiasts and a testament to the legacy of Louis Vuitton. Thank you, Louis Vuitton Sydney, for an unforgettable shopping experience. I will cherish my purchases and the memories of this super amazing visit for years to come.

"I recently purchased the LV bag, and it has truly exceeded all my expectations. The craftsmanship and attention to detail are impeccable, showcasing the brand's commitment to quality. Not only is it a stylish accessory, but it's also incredibly functional, with ample space to carry all my essentials. Every time I carry it, I feel a sense of luxury and sophistication. It's a timeless piece that I know I'll cherish for years to come. If you're looking for the perfect blend of elegance and practicality, this LV bag is an absolute must-have in your collection."

Love the service and help with my fine purchase. I highly recommend you visit to find the fashion you aspire to wear to create your very own unique style for your personality.

One of the worst experiences I have ever had. I went in there to purchase a necklace and a birthday dress with a budget of around $8000 The salesperson was following us around non-stop, which at first I thought was just to be nice. However, he watched me as I tried on sunglasses and bags which made me extremely uncomfortable. Then proceeded to go into the luggage section to look for a bag as I have troubles coming up with my partner, and he followed us there too, and I am talking He was really close to us. We didn’t decide to go upstairs; after all, I am looking for a dress, and I would prefer to talk to women. He then had the audacity to put his arm out and stop the lift with another person inside. He said “ This lift does not take you to more necklaces it is going to take you down to basement. Are you sure you want to You just going to enjoy the ride?” Which we then replied to “ We would like to have a look around?”…. Then head upstairs, and he followed us Which was so weird!!! And then spoke to the ladies and said that I am looking for a dress next minute. He’s the one to pull out a dress for Me. He followed so much and In a way to be honest harassed We just decided to leave. And as we were going down, he then followed us again Finally, I put my bag out to the security guard to indirectly show the staff how uncomfortable we felt as he basically assumed we were going to steal? And I said would you like to check which he replies to “Oh no, why would I?” I then said “ You have your eye directly on us and my bag the whole time that’s why”. I understand, carrying a handbag or a shopping bag makes you question Customers entering a lavish store. However, I wouldn’t mind if they asked To check our bags, as we clearly had nothing to hide. It was the audacity that this gentleman and Discriminative behaviour was towards us. This also has nothing to do with looks as the ladies beside us were wearing Kmart flip-flops Bag after bag. But it was because he was just being homophobic - I assume, or just Generally discriminative.

I had an excellent experience with Heath at Louis Vuitton George St. His honesty and exceptional customer service made the shopping process enjoyable. He skillfully understood my budget and guided me to the perfect bag that complements my style. I appreciate his attention to detail and commitment to customer satisfaction. Thank you again Heath.

I recently had the pleasure of experiencing the customer service at Louis Vuitton George Street Sydney, and I must say that I am extremely satisfied with my experience. From the moment I walked through the doors, I was greeted with warm smiles and a genuine desire to assist me. The staff at Louis Vuitton George Street Sydney went above and beyond to ensure that I had a memorable and enjoyable shopping experience. One aspect that stood out to me was the attention to detail. The staff took the time to understand my preferences and needs, and checked my history of purchase and knew my sizes and they were able to suggest products that perfectly matched my style. They were patient and attentive, ensuring that I felt comfortable and confident in my choices.

Had purchased a bag yesterday at George St store, store was full of customers sitting and standing everywhere with kids running and yelling. Is this a luxury store would look like?? More like a supermarket to me. The sales who serviced me was no smile and cold attitude like a robot, no any connection no warm chatting. After walked out the store I have realised it was raining, I immediately returned store and asked if I can leave my bag for an hour and will come back to pick it up later as I don’t know to damage my paper bag with rain and it is heavy and bulky to carry around in the city, there’s No raincoat provided to me to protect the paper bag. The lady at the shopfront with an iPad, straight away said NO and rejected my request. Then she turned her face back to the line she was working on and completely ignored me. I stood there for a minute and shocking with the services they provided to a customer who just made a thousands purchase in your store. You rather spent time with the potential customers queuing in the line than treat an existing customer with a basic service. Such poor customer service I have never experienced in all the LV stores. I will never visit there anymore as you made customer felt like rubbish.

Louis Vuitton Sydney Maison is an embarrassment to the brand. Had one of my Louis Vuitton fragrance bottles engraved here. The young female staff member who assisted me was friendly however she did not take adequate care when performing the engraving service on my Louis Vuitton bottle. The engraving is noticeably off-centre, not aligned. Louis Vuitton, located within the David Jones Sydney store, visually confirmed this and advised me that the staff member who assisted me at Louis Vuitton Sydney Maison appeared not to have aligned the fragrance bottle in the engraving machine appropriately. I made a complaint with Client Services who informed me that they would forward this complaint directly to the Louis Vuitton Sydney Maison store - they would need to handle the complaint as the engraving service was performed at this store. A manager, Rosanna, contacted me. I explained the issue and shared the information Louis Vuitton (David Jones) advised. Rosanna requested that I send her photos via text. Rosanna advised that she will view the photos and call back to advise next steps by Louis Vuitton. Two days passed without Rosanna calling back. I contacted Client Services, who again, advised that they would have Louis Vuitton Sydney Maison get in touch. Later that evening, Rosanna sent a text to advise that she will call me the following day. Rosanna called and was immediately dismissive and firm. Rosanna advised that the engraving is only slightly off-centre and nothing can be done. I shared with Rosanna that I was never advised prior to the engraving service being performed that the engraving was permanent (I was of the impression that it was a type of hot stamping foil process). Rosanna rudely said that as a consumer, I should have asked questions about the engraving service to understand how the service was performed. I disagreed and advised Rosanna that it is the responsibility of the company providing the service to adequately provide consumers with accurate and thorough information about services they are providing so consumers are given the opportunity to make informed decisions as to whether the service is suitable. Rosanna advised that the poor quality of the engraving does not impact the product. I disagreed and advised Rosanna that a major feature of Louis Vuitton fragrances is that the bottles are designed for ongoing ownership through the Louis Vuitton refilling service (The benefit being fragrances refills at a reduced cost). Given this feature, the bottle is a substantial part of the overall product and therefore the poor engraving performed on this bottle does negatively and severely impact the product. Rosanna is lacking in her knowledge of Australian Consumer Law. Rosanna advised that I should have returned to Louis Vuitton Sydney Maison instead of going to Louis Vuitton (David Jones). I advised that I am more than willing to bring the Louis Vuitton fragrance bottle to the store. Rosanna then abruptly advised that doing this won’t change the outcome - strange and confusing behaviour from Rosanna. I proposed a resolution of returning this affected Louis Vuitton fragrance bottle and purchasing a new bottle of the same Louis Vuitton fragrance at the reduced refill rate. Rosanna aggressively reiterated that Louis Vuitton will not be offering any resolution. I share this as a warning to others if you are considering whether to engage Louis Vuitton to perform this engraving service. I have lodged a complaint with NSW Fair Trading and am exploring other legal options.

Very poor service, the Chinese sales person’s attitude was terrible, very cold, no smile, minus EQ, the way she talked to me sounded like I owned her a million, made me very uncomfortable and pissed off. We’ve been waiting for 30mins with another two Caucasian customers sitting next to us, their male sales advisor walked to them with smile and offered them water before the service, but we didn’t get the same treatment from this female sales advisor. The whole experience was very unpleasant and disappointing. They can get people to buy their stuff easily so the service level is way lower than other luxury brands, lack of training and standard, manager was not helpful and friendly at all, they told me the wrong information when they messaged me without any apologies, no star for them if there’s option of it.