Terrible experience. Not only did it take leaving multiple voicemails to the appointment line to get a call back, but I'm now being charged $295.00 for a first time visit because I don't meet the income requirements for the sliding scale, despite being uninsured at the time of service. When inquiring with multiple departments about the cut off for the sliding scale, I was told they'd forward my info along to someone else to answer. I still haven't gotten an answer nor a call back. Not to mention, my experience with the nurse I saw was terrible and humiliating. Absolutely insane the hoops I've had to jump through for basic information that should be readily available.

I wish I could come up with a better way to describe my experience than “absolutely incredible” but I cannot currently think of it. Front to back, just a truly, genuinely amazing group of people. Walking in, the waiting/reception area is spacious and the desk is very friendly and helpful with paperwork and explanation. After heading back to a room with Em, the nurse, she was so genuinely kind, I’m pretty sure I forgot I was at a doctors office! But truly comforting, very thorough on getting quality information for the doctor without ever feeling anything but welcomed. When I had the opportunity to meet Rosie, the doctor, she took genuine interest in my history, where I am currently, the goals I want to accomplish with my health and gave me all the time I needed to explain it. She is very professional, proactive and after knowing her for about 30 seconds I felt I could tell her anything without feeling embarrassed or anxious. She is just incredibly kind and truly cares about the well being of her patients. I feel blessed to get to know this team. They are the absolute pinnacle of everything great in this profession, genuine in their care and just a great attitude as a whole. I appreciate you all more than I can express! Sincerely, thank you.

I don't know how many stars to give this place. I really don't know what the purpose of this place is. I thought it was to be cost effective health care for the uninsured, but whenever I call with an issue they won't see me for 3-4 months, even though I've been here before (most recent call was today, 11/14/23). So am I just supposed to walk around with this issue for 3 months? Since that's not possible (ex: sit on a UTI for 3 months? It'll just turn to a kidney infection. Or when I had constant headaches, what if it had been a tumor? Or when I needed to get tests done to keep going to school. I would have been kicked out if I waited that long) I end up just going elsewhere and paying money I don't have right now. The one time I went there it, summer '22, was because I had too much cerumen and could no longer hear out of my right ear. I spent 3-4 month leaning on my left ear and THEY told me I won't have to wait as long next time. Not true.

I've been seeing Dr. Mueller for a better part of 5 years. I've never in my life have came across a Dr that listens, gives advice, and let's me make decisions under his care. I've been going through some things currently in my life, and he is extremely helpful and does above and beyond to make sure I have the care I need. I can't express how thankful I am to him for getting me back on track with not only my overall health, my gyno needs, and my mental health. He is all around the best Dr. I have ever had. His nurse Christina M., don't get me started. By far one of the most sweetest person I know, and will give me advice to help take care of myself. She explains vitals, and communicates with Dr. Mueller in detail what hurts, and what my needs are. I can't express how much she does for me, actually both of them. I am thankful I came to HCHC for my health/mental health care. Definitely love this office, and has been my main reason for not leaving the Lawrence Area.

I had a really nasty experience with one of the patient specialist. Instead of explaining the process in a helpful manner she was really nasty and turned me away from ever wanting my family to go here. It’s really unfortunate that this establishment is supposed to help families in their times of struggle and we’re met with this behavior. Do better.

We are fortunate to have these guys services offered to us. The staff is kind and profressional and seem to care about their patients. I wouldn't be here if not for the skilful care I recieved.

If they ask you to show up for a sit in appointment run!!! It's been 3+ hours and still havnt been seen its degrading and the wait is unbearable.. they shouldn't even be able to charge insurance when you have to camp out a full day to get seen.

Health Equity is a farce here. I know of misgendered patients happening here, as well as pushing scripts on people who are interested in (valid) lifestyle changes instead. No one who values their mental health and can be categorized as LGBTQIA+ should seek care with them. I would leave no stars, were it possible.