Don't be mislead by the 5-star statements, dining and other elegant amenities. This is not supposed to be a spa and resort, but a place to rehabilitate and HEAL. Healing did not occur for our loved one. After depositing the patient into their room upon arrival, it took TWO HOURS for anyone to come introduce themself or offer any assistance or care. From there on, sadly, our experience did not improve. They may not be as new or beautiful, but there are definitely much better places for rehabilitation and skilled nursing in the KC area!

Pros: A lot of the staff nurses, aides, therapists, direct-care staff are super, caring and compassionate as you would expect in a skilled nursing setting where the majority of the clients are elderly. Nice modern facility, very well light and maintained. Cons: Marketing director Jen comes across with a car sales type pitch saying everything she thinks you want to hear to get you to be admitted without regard to fact or fiction, therapy director lack of timely response to requests for updates on loved one, rounding doctors not having enough direct interaction with patients to ask about their care or notice symptoms changing that need further treatment, .

If you require only minor assistance and don't take too many medications and don't require much nursing care-then you might like this place. But if you are elderly and require assistance to go to the bathroom, or to get in and out of bed...then stay away. Average wait for the call light to be answered is 30-45 minutes. And I think an hour a couple of times. Therapy is the only reason to give this place 2 stars. There is more to add like not getting a straight answer from staff about medications. My mother wasn't given medications she was ordered to have. She was ordered a bi-pap machine...the one she was given to use was recalled!!! Then they said "it's only a voluntary recall...she can still use it." Do yourself and your loved one a favor and go somewhere else.

My mother asked for her pain pill and 9 hours later no one has brought them. The nurse has been rude and tells her she “will get there whenever I get there”. Can’t even get her Tylenol! What about her required blood pressure meds? Not getting them either. No one answers the phone and when the message stops playing and you request to be connected, guess what... it hangs up! I WILL be reporting this!

Our mother stayed here for 3 weeks in July/August of this year (2021). She was a diabetic with Alzheimer's and was released back to her home on the premise that their Home Healthcare would be at her apartment to evaluate her the evening of her release as well as the following day. Our family was okay with this ONLY because we knew home healthcare would be there and would contact us if they felt she shouldn't be alone. Home Healthcare never showed up. When we checked on her (less than 24 hours from her release), she was passed out with a broken hip. She was rushed to the hospital where they had to ventilate her along with a multitude of other problems. She passed away 3 weeks later. Advanced Health Care's innumerable errors are ultimately the cause of her demise.

I made the choice of Advanced Health care based on the great care my husband had following back surgery. My 97 year old Mom had broke her neck and needed rehab. I am so disappointed and upset by care she received. First, they lost her nightgown to be found 2 weeks later, and then miscellaneous other clothes disappeared but were eventually located, broke her hearing aide (which I have been told they will pay for the repair)) but the really sad part is someone came into her room and took her purse and lost her Medicare card and Insurance card and then placed the purse in a different location. they are unable to find the cards or to find the guilty person. I cannot take my mom to any new hospital or Dr. until I can figure out how to get a new Medicare card. I found this behavior unacceptable to invade a 97 year old purse and then take things from it. I had thank goodness removed credit cards, and money but who would think that the Ins. cards would be stolen. If you go there, DO NOT leave anything of value as someone has sticky fingers! The care was OK but I got the feeling they didn't want to mess with her and had her dead anyway. The Administrator did offer an apology but that doesn't help me much with the mess they have created for me.

I give this place two stars. On for the cleanliness and one for the food. My mother who is 81 years old was a patient there is February 2022. for 3 weeks. Shortly after her arrival I noticed her feet were beginning to swell. I knew this was not a good sign. I contact her cardiologist who made arrangements for her to come to them. A handwritten note was sent back to them because they could not give a verbal order over the phone no one answered. It stated for her to have daily weights, if increase by 3-5 bl to contact them, to increase her diuretic, to apply her support stockings daily and remove at night and elevate her feet when sitting. On several occasions I was told they were short of staff did not get her weight and she did not have on her support stockings. It took them too long to answer her call light and a couple times she fell going to the restroom. Less than aweek of being discharged she was admitted to the hospital with pneumonia and fluid overload

Advanced Healthcare has state of the art facilities with able professionals that unquestionably care about the patients. Privacy is respected in that every patient has their own suite. The suites are nice in size and are very clean, which also was of importance to me. My elderly mother also has been a patient and speaks highly of the facility and all the care that they have provided her. If ever the need arises, this is the facility that I would again trust with my care.

My Mom spent 3 weeks at this wonderful rehabilitation facility. They made her stay so nice! The nurses and therapists were so caring and sweet to her. The food was delicious and she was helped anytime she needed anything. Your family member is in caring wonderful hands if the need to go to rehab. I highly recommend this beautiful facility!!

The facility is very nice and well kept, however our experience there was very disappointing. My mother is paralyzed on her right side and is prone to developing bed sores as well as being a high fall risk. There were no precautions in place to prevent her from rolling out of her bed, when we visited, she was often slumped over to one side and all the down to where her feet were pressing against the foot of the bed, and most frustrating is that when discharged home, upon inspection, she had developed two bed sores while in the care of this facility. We work tirelessly to prevent these and it is beyond disappointing that while in the care of professionals, she has been returned to us in worse condition than she was admitted (physically). There was a lot of miscommunication and even an instance of words being put in my mother’s mouth. Should the time come for my mother to need another stay at a SNF, we will make sure to utilize a different facility.

I've had an experience with this place. I am a caretaker and one of the people I take care of fell and it wasn't addressed properly. And than my people got attitude for me reporting this. Something should of been done. But some people are really sweet and will be missed..

Place is horrible at answering the phones. I can see why families are wanting to pull their loved ones out. You cant get anybody on the phone....

My mother was just discharged after a 2 week stay with a broken hip. She was having to wait an hour or more for help using the restroom. She had a night nurse threaten her if she had an accident on”her watch”. She was left alone most of the day with little to no assistance helping her to do the tasks she was taken there to learn to do. They were horribly understaffed and stressed out- even sending us home without discharge paperwork. Would not recommend this place to anyone.

My mother has been cared for several times at this facility after hospital stays. We have experience with four other local facilities. None compared. The administrator, DON, transition team, fabulous nurses, pt's, ot's and attentive care staff have made every stay stress-free and comfortable, so my mother could focus on her strength and healing. Their communication was outstanding with myself, the hospital and her senior community. All of this in a fancy hotel setting. I would never take her anywhere else.

This place is terrible. I would not recommend it for anyone. My mother is not getting the help she needs. They don't have enough staff to help everyone that is staying there.

As far as I know this is the best place for anyone to get rehabilitation. The food is exceptionally good and clean facility.Talking about under stuffed is everywhere but as far as I know they are doing great 👍.