Fastlight.co.uk image

Fastlight.co.uk

Pond supply store Light bulb supplier Industrial vacuum equipment supplier

😠 Very poor experience with this company. The company asked for additional funds to be sent to cover postage (already charged on their website) and yet the items took over seven working days to arrive. Some of the items sent were not as ordered and after sales service was extremely poor. We will not... People often mention service, company, Fastlight,


Address

2 Bessemer Park, Off Bessemer Rd, Cranbourne Ln, Basingstoke RG21 3NB, United Kingdom

Website

www.fastlight.co.uk

Contact

+44 800 033 6150

Rating on Google Maps

4.60 (64 reviews)

Open on Google Maps

Working Hours

  • Friday: 8:30 am to 5:30 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 am to 5:30 pm
  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 8:30 am to 5:30 pm
  • Thursday: 8:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: service (17) company (8) Fastlight (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ben S. 3 years ago on Google
    Very poor experience with this company. The company asked for additional funds to be sent to cover postage (already charged on their website) and yet the items took over seven working days to arrive. Some of the items sent were not as ordered and after sales service was extremely poor. We will not be purchasing from this company again,
    2 people found this review helpful 👍

  • 5/5 Dave L. 5 years ago on Google
    From start to finish an excellent service, this is the first time I have used Fast Light and wont be my last. I incorrectly ordered an item which, following a string of emails was sorted very professionally and in a timely manner to get me what I should have ordered in the first place. The delivery date on items was agreed prior to purchase via email and came exactly when stated. Great customer service. I will definitely give this company my business again. Top notch service all round!!
    2 people found this review helpful 👍

  • 5/5 Maverick R. 4 years ago on Google
    Excellent service! Ordered 6 ATI bulbs. For some reason one bulb cracked the moment I turned on the power. I informed Fastlight and they were deeply concerned and had a new bulb with me the next day! Great customer service - will definitely be using them again!
    2 people found this review helpful 👍

  • 5/5 Sesan o. 4 years ago on Google
    Rob at Fastlight has provided amazing customer service - not only did he quickly reply to my query sent late on a Friday evening, but despite being closed at the weekend he even offered to leave the item we were searching for out for us! We collected it the next morning (on a Saturday when the shop was closed) and could not be more impressed by how kind and helpful Rob has been! Highly recommend and will be sourcing all my aquarium plumbing from here from now on! Thanks Rob!!
    1 person found this review helpful 👍

  • 5/5 invitro 3 years ago on Google
    Very good service! I needed rare Iwasaki bulbs shipped to me in the US. Without hesitation I was given a reasonable quote. The bulbs arrived within 5 days in perfect condition. I am very satisfied with this company.
    1 person found this review helpful 👍

  • 5/5 Jamie M. 2 years ago on Google
    Very fast delivery and even better prices compared to other websites. Found them by chance on a Google search but will bookmark them from now on.
    1 person found this review helpful 👍

  • 5/5 Andy P. 4 years ago on Google
    I placed an order for a new air pump and couldn't be happier with the service I received. The pump arrived, as promised, within 24 hours and for a great price too! I would definitely recommend Fastlight and will use them again.
    1 person found this review helpful 👍

  • 5/5 Joe C. 1 year ago on Google
    Amazing service, great communications, fast response and excellent product delivered rapidly and very securely. Rob - thank you. Patrick, Kinsale, Ireland
    1 person found this review helpful 👍

  • 1/5 Thomas M. 1 year ago on Google
    Awful service. Rude. Sells damaged/faulty goods. Does not replace or give money back. All he wants to do is argue with you and tell you lies.

  • 5/5 Rob G. 10 months ago on Google
    I have used Fastlight to buy pond pumps over the past couple of years and have appreciated both the friendly advice and good value. I then, very late in the day and just before the weekend, urgently needed to get a new pump - Fastlight went out of their way to get a pump out for me with next day delivery. I'm thankful and very impressed with the trouble they went to to get me out of a difficult situation

  • 5/5 Luke F. 7 months ago on Google
    10/10 service Fantastic range of aquatic plumbing parts that solved my problem. Great knowledge and advice from the kind gentleman that helped me. Looking forward to using them again.

  • 5/5 Harry J. 1 year ago on Google
    Good customer service issues with the shipping corrier. But all resolved now. Would use again but not the greatest shipping 5 stars for the company tho

  • 5/5 Mike M. 1 year ago on Google
    Absolutely brilliant to do business with. No problem with delivering in fact my pump came the following day. I rang fastlight direct and spoke to them to say how good they were and a pleasure to do business with them. Would recommend them to anyone. THANK YOU FASTLIGHT

  • 5/5 Ian M. 1 year ago on Google
    Brilliant service, great company to deal with.

  • 1/5 Jemma L. 1 year ago on Google
    DO NOT BUY FROM THIS PERSON. The worst person I've ever had to deal with. Sells faulty goods. Do not waste your money as you will receive something not fit for purpose, he will argue with you, ignore you and not give you your money back or a replacement. AVOID AVOID AVOID!!!

  • 5/5 Ron J. 4 years ago on Google
    Fastlight offered the best prices on what I was looking for. The service was excellent. The chosen courier meant for a very speedy and secure delivery - fast as light.

  • 5/5 peter s. 3 years ago on Google
    Very good service, and outstanding product information I would recommend

  • 5/5 iValet U. 3 years ago on Google
    Awesome service. Efficient, solved problems without a blink of hesitation. Ultra satisfied, thanks Fastlight

  • 5/5 Steve J. 3 years ago on Google
    Super helpful and really friendly company. Great value as well.


Call +44 800 033 6150 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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