1/5 Emily C. 4 years ago on Google • 4 reviews
Just
returned
from
using
this
gym
for
the
last
time.
The
Gym
owner
accused
me
of
THEFT
because
I
forgot
to
check
in
on
my
MoveGB
app
immediately
on
entering
the
gym.
Outrageous
as
I
pay
a
flat
fee
for
my
membership
so
the
idea
that
this
constitutes
theft
is
both
offensive
in
my
opinion,
and
implausible.
Whilst
the
gym
itself
is
reasonably
well
equipped,
especially
with
weights,
it
doesn't
have
many
cardio
machines,
only
has
2
fairly
clapped
out
rowers
so
if
you're
looking
for
cardio
equipment
I
would
suggest
finding
an
alternative
gym.
It's
always
pretty
empty
which
means
equipment
is
always
available.
Unfortunately
my
experiences
with
the
owner
have
been
very
negative
in
my
experience
he
has
been
incredibly
rude,
unwelcoming
and
intimidating.
As
a
MoveGB
member
I
felt
more
like
an
inconvenience
than
a
valued
customer.
The
customer
service
I
experienced
there
was
pretty
awful
and
having
previously
been
a
personal
shopper
for
one
of
the
of
the
most
exclusive
UK
department
stores
with
clients
including
royalty
and
premiership
footballers
I
feel
I
can
legitimately
comment
on
what
constitutes
good
customer
service.
Be
prepared
to
be
photographed
and
filmed
and
then
immediately
plastered
all
over
Instagram
without
any
prior
consultation
let
alone
consent-
rather
annoying
when
you're
sweating
away,
trying
to
get
on
with
a
workout
and
there's
an
iPhone
filming
you
for
Instagram
Stories
#intrusive..much?
There
are
no
reception
staff
so
when
you
turn
up
for
the
first
time
you
have
no
clue
who
to
speak
to
and
where
to
go
as
nobody
is
around
to
welcome
you
or
check
you
in.
If
you're
a
MoveGB/
ClassPass
etc
member.
I
made
the
honest
mistake
of
forgetting
to
check
in
on
3
occasions
(by
the
end
of
the
working
day
I
tend
to
be
pretty
forgetful!)...After
an
unfriendly
reminder
from
the
owner,
I
immediately
apologised
and
did
so,
however
on
the
third
occasion
he
persistently
accused
me
of
theft.
I'm
not
the
only
person
to
have
been
put
off;
members
and
personal
trainers
who've
run
some
really
good
classes
have
all
left.
Up
to
you
if
you
want
to
use
this
gym...as
I
said
it's
always
empty
so
no
queuing
for
equipment
and
if
you
don't
ever
have
to
deal
with
the
owner
you
should
be
ok
there.
However
it
feels
like
the
gym
is
operating
on
very
cheap
model
of
skeleton
staff
and
rickety
equipment...plus
zero
customer
service.
5 people found this review helpful 👍