Terrible experience, the office took advantage of my mom that is 80 years old. They did not explain thoroughly the cost of the services rendered or what they were exactly doing prior to my mom getting services done on 9/6/22 and made my mom think she was paying for a teeth cleaning when she in fact was signing for something completely different that she cannot afford nor was not covered by insurance and my mom is also a Spanish speaker. I was not there with her so she could make an informed decision prior to the services being completed. The woman dentist was not kind and disregarded this matter. She now has a care credit bill that she owes over $900 and again was not clearly explained what services were being done nor the cost so that she could decline services due to cost. The office denies this and are unwilling to refund the entire $900 amount claiming it was explained when clearly it was not and my mom would have not gone through with the services on 9/6/22. They rendered services that my mom was not aware of what they were doing nor how much it was going to cost until after the services were rendered which is completely unfair since my mom did not know or understand fully what procedures were being done and the full cost as she is older and is a Spanish speaker. The office absolutely did not explain correctly and took advantage. I spoke to the office manager Vanessa in person on Sept 25th this year as care credit is affecting my mom's credit and she didn't do anything but direct me to customer service, I called to report a complaint and never received a call back like the rep had said. I called back today and was told that management could not do anything and that my mom was responsible. Unacceptable. I was transferred to Christine in Corporate office she was rude and dismissed my complaint then transferred me back to the office to speak to the manager and have the contract cancelled only to be left on hold for over an hour as they are at lunch no one ever answered. Horrible unprofessional experience by the staff. This is elder abuse and we will be going to small claims if the full contract is not cancelled and full refund is not returned to the care credit account for the entire amount to have a 0 balance.

I had a great experience there today. JB was courteous and congenial. Suzie did an excellent job in terms of my check up exam and teeth cleaning.

My whole family gets treated here and we love it. The staff are friendly and professional nurses an dentists too. They take their time with you explain everything to where you understand. I would and have recommended this Western dental orthodontist office to family and friends. They treat both children and adults. My son just recently got braces I thought I could not afford but going through the office payment plan I can . I also just had all my wisdom teeth removed and was so nervous but they talked with me took the time to explain everything that was going to happen an they don't make you feel like you don't matter. They take their time with their patients. Young and old. An I love that. Thank you to all the staff at Western Dental Orthodontist in Loma Linda.

Very kind dentist and staff. Been 20 years since last at a dentist. Had a teeth cleaning and chip repair today with follow up plan in place to get my mouth happy again. The staff were awesome in answering my questions and everyone was interested in keeping me comfortable. I would recommend this office any time! Just expect a wait when you get here because they do have a lot of patients and can often go over the expected time. Good thing I think because once you get back there you are given full attention and everything taken care of even if it is longer than expected!!

I am very happy with my treatment at Western Dental. I am beginning the process of getting new dentures. Today was my first visit. Very impressed. I'll keep posting as the process progress.

My wife and daughter had to wait over an hour to be seen for their appointment. Read the reviews on this office, they're brutally honest, I'm not sure where the 5 stars come from. This place needs some serious training. We will be looking for a new office and will not recommend this location.

The office Manager Gary is AMAZING. He is helpful, kind and funny even during busy and stressful work times. The office is VERY busy and ran very behind but the dentists saw this and did my kids’ cleaning since the techs where behind! I thought that was very nice of them.

My dentist was so kind and caring. And she demanded perfection on my behalf. I’ve always been afraid of the dentist, all my life. And I am an older patient. But she made me feel safe and was backed up by an incredible staff of kind, patient people. I’m so glad I finally felt safe enough to get this perfect beautiful smile! Thank you all!