1/5 JoEllen M. 2 years ago on Google
We
bought
a
spa
from
Hot
Springs
back
in
2007.
I
have
always
had
service
and
repairs
done
and
been
more
than
happy
with
their
customer
service
from
start
to
finish.
Today
marks
a
new
time!
I
called
Monday
7/2
and
asked
for
service
for
a
leak
in
the
motor
compartment
and
I
was
told
to
expect
a
service
person
to
show
sometime
Tuesday.
I
waited.
I
called
again
Wednesday
7/4
to
see
if
I
should
expect
someone.
The
young
man
I
spoke
to
on
the
phone
apologized
for
the
delay
and
said
that
I
could
expect
a
service
person
to
arrive
today.
Sure
enough
an
older
gentleman
showed
up
to
our
spa.
I
walked
out
to
our
patio
area
to
find
a
man
standing
by
my
spa,
I
had
never
heard
a
door
knock
of
any
kind.
He
told
me
"pump
two
needs
to
be
rebuilt
and
I
could
probably
have
someone
come
out
tomorrow".
I
asked
where
he
saw
the
problem
and
he
pointed
to
the
right
of
the
motor
compartment.
Funny
thing,
that
wasn't
where
the
leak
was
at
all.
He
seemed
irritated.
I
followed
up
with
asking
if
he
minded
if
I
went
and
got
my
husband
to
hear
what
the
problem
was.
He
rolled
his
eyes
and
leaned
on
my
spa
cover
crossing
his
arms
over
his
screwdriver.
I
was
so
shocked
by
his
demeanor,
I
had
to
check
and
make
sure
he
was
actually
from
Hot
Springs
Spa
and
Leisure!
To
make
this
long
and
disappointing
story
short
I'll
end
by
saying
we'll
be
changing
our
service
for
our
spa
today.
From
what
Pat
(owner)
said
by
giving
excuses
for
his
behavior
this
service
man
must
be
related
to
the
her,
so
buyer
beware.
Your
chances
are
real
that
you
may
have
to
deal
with
this
man
too.
Poor
representation
of
a
local
business.
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