Had an appointment on 4/27 for an IUD removal. My local clinic wasn’t able to get it out so they sent me to this office. My medical assistant/nurse was named Maddie and she’s a really great person. I was terrified about the pain and she held my hand the entire time through removal. My doctor Melissa was equally great. She listened to my concerns and assured me I was going to be okay. They distracted me so well that I didn’t even notice when Dr. Melissa for the IUD out. They are a phenomenal team and could teach a masterclass in bedside manner. The front desk members were amazing as well. I didn’t catch the name of the blonde woman that helped me when I walked in but she was so sweet. When I checked out Florence helped me. She was a very sweet person who has a genuine care for people. This entire team was amazing and I wish I could take all of them to be my medical team forever.

The nurses and doctors at this location were very kind, knowledgeable, and helpful. The receptionists however, made me feel as if I was inconveniencing them by interacting with them. After being made to feel uncomfortable for asking for help, they had me pick up my prescription at another location. I went to the pharmacy to pick up my prescription and similar to another reviewer, they had absolutely no record of it in the system. I waited until they were open on Monday to find out what happened and the receptionist had never sent the prescription to the pharmacy at all. I just hope they can fix this ongoing issue so future patients don't have to go through this.

I went to this place, I really like here's nurses and doctor. They consulted me a lot. But I took 1 test because they said it's free. I told them I don't have enough money so if it costs me, I won't the test and they said "it's free" so I took this test. But 1 month later, I got $245 bills from insurance company. They helped me to solve this problems but it didn't work and I need to pay that amount. I don't have enough money. What should I do?

The waiting room was clean and quiet. The receptionists were friendly and respected my gender identity. My nurse was amazing. I can't recall her name but she was absolutely fantastic. My NP was also very kind and eased my anxieties. 10/10 experience all around excepting a few hiccups with the online scheduling portal.

Showed up 10 min before they closed. Just wanted to make an appointment because I was on hold for hours. The lady slammed the door in my face and didn’t even let me come in to make an appointment. It was beyond rude so much for caring about people. She cares more about her valuable time off, then actually helping people in need actually kind of sad

The staff here are so wonderful and respectful. I recommend PP to any of my friends who ask. They address any concerns kindly and fully. If I have questions about my care they are answered. Getting an appointment is easy and simple. Also their appointment text reminders are so nice.

Everytime prior that I had gone was alright. The doctors and nurses were usually very nice and knowledgeable. However, the last time I went, I was feeling pain in my lower abdomen/pelvis area and thought maybe it was just a UTI or potentially something else. The doctor told me that it could potentially be a kidney infection, and they would run tests on it. She prescribed antibiotics for me to take, and that a nurse would follow up the coming week to see how I was doing. She told me the antibiotics would be ready in a couple hours as I headed to the front. I went after a few hours to the pharmacy to check. No antibiotics. I checked day after day. I couldn't check with Northgate PP any of those days, because they were closed. Still none at the pharmacy. I was in so much pain and running a fever, and was getting ready to go to the hospital. A random nurse not from that location thankfully called to ask how I was on my antibiotics. She told me that my prescription was not processed/in the system. She got everything straightened out for me, and I was able to get my meds. She told me she would record this incident for future training purposes.

An incredible experience from start to finish with the staff at the north gate planned parenthood location. Mary at the front desk was so helpful, jade the medical assistant was so kind, Caroline the practitioner I saw was lovely. I felt so supported as a woman who was a little scared about the medical situation I was dealing with. The people that work here are incredible.

Went twice in the last couple weeks and I can't thank the medical and administrative staff enough! First appointment went wonderfully. The MA held my hand and was so kind and supportive. He is truly amazing at his job. ARNP Kim was also fabulous and had great communication and answered all my questions. Second appointment, I went in as an walk in to see if they had any cancellations that day. Luckily they were able to get me in that morning within two hours. I want to thank them again for helping me. Kind to me and everyone who came in, courteous, knowledgeable. Would recommend going here any day.

After the care of the wonderful staff at Planned Parenthood, I know that I will always come here for OBGYN issues. That is saying a lot, because I live in Olympia (2 to 3 hour drive). The care I received yesterday was so utterly genuine that even though I was suffering from a painful IUD ordeal, the fear and stress was significantly reduced. I had only gone to one PP the week before to get referred to this building, and they were all nice too! They hold so much space for LGBTQ people. It is touching to feel listened to! THE MVP of the day is Maggie P. They really let me advocate for my needs and made sure that my whole visit was as painless as possible. Maggie gave the most sincere care I have ever felt in my literal life. My Doctor, Paulen is a superhero! Many people tried at different clinics to do what they did. It was all done with more care than ever. I can't do anything but rave about this place! Even the front desk team of Shari and Flo were magnificent. Planned Parenthood is so necessary for peoples' health! Especially if you are queer or a woman (or transpeople and non bianary) who just want to be listened to for once! I love you all, and THANK YOU.

Provides essential services in a densely populated portion of Seattle.

One of the best PP I have been at, great staff, Cameron and Kimberley were professional and had warm bedside manners. Front desk staff was very helpful as well.

Thank you planned parenthood. You guys saved my a** at the worst time. Thank you to the wonderful staff. The staff is really nice, understanding and cares about you. I was so scared and I am glad I came here. I feel heard and taken care of. Great clinic. They have everything you ever need. Sarah the medical assistant I talked to was so lovely. She made the process easier by answering all my anxiety ridden questions. I also was a nervous wreck and almost passed out (so sorry to the sweet girl who was helping me I was embarrassed of myself 😅) I have a super low pain tolerance. And they made me feel like I had options, and a voice. I kept joking I was the worst patient that day. But they were so sweet assuring me I was definitely not. So thank you again. PP. I can live my daily life again🩷

I had been coming here for years even after I moved 20 mins away because I liked the front desk workers and nurse practitioner. Unfortunately, the service has gone downhill in the last year. Even when I show up to appts early they have made me wait for 2 hours before being seen. I've walked out a couple of times. Today was the last straw. I had called to schedule my depo shot and a separate appt for a check up week ago but was informed they couldn't be on the same day. I said that's fine schedule them on different days. Then I was told they could do it on the same day buI if I came in on Friday afternoon instead of Saturday. I took time off work, got there and waited 40 mins just to be told by a nurse's assistant my depo shot is off schedule (not true) and that they didn't know what my appointment was for. I explained what was discussed over the phone and that my depo shot was not off schedule. They double checked and confirmed my shot could be done today but that I'd have to schedule another appt for the other issue.A complete waste of my time. I walked out a final time today because I feel like they really don't care about their patients anymore.I'm really disappointed because I don't want to see different doctor for women's health issues.

I had a great experience here. I was worried going in because I’d read some bad reviews from two years ago, but all my nerves were calmed after meeting with my nurse (Jade. J). Her calm and supportive energy made me feel safe and in control of my own medical decisions. I would 10/10 recommend this place. But, do call your insurance ahead of time to ensure they cover it.

Best experience for my worst situation. My entire two visits here, from getting scheduled and being seen within the same week by the receptionists, to my in house visit with the medical assistant and clinician, was the best that I could’ve ever hoped for. They were all so kind and thorough, and they handled the entire process gently with extreme care. I really appreciate all of them, and I hope they all realize how grateful I am of each and everyone of them.

It’s planned parenthood. They’re always nice and respectful. What sucks is if you have an appt expect to be called back in 30-40 minutes. They’re short staffed and underfunded. But if you’re getting a blood draw or something “quick”, it’s not going to be. Keep that in mind.

I used to love this office but for the last three months I have not gotten my medication but was billed for it. The won’t fix the problem with my insurance or answer my calls at this point. I am so disappointed in this clinic at this point. The billing center is absolutely useless as well and doesn’t actually call back.

The clinicians at this facility are truly wonderful human beings who made an unpleasant colposcopy as comfortable as possible for me. I would definitely return to this PP location!

Does anyone know if this location offers pain relief for IUD insertion? Local anesthetic or anything?