The lady at the receptionist doesn’t speak English well at all at the check in desk. I spent a good twenty minutes here spelling my last name and it’s actually not a hard name at all. I hate it so much when I go somewhere and someone who doesn’t understand or speak good English is there, I was late to my appointment because of her. I don’t understand why someone like that was hired to deal with people all day long. I had to go back to desk but I got in the mans line so much better.

Update 2yrs later. Phenomenal care from all I encountered CVICU: cns, cleaning staff, doctors, nurses, prns, nps - professional, compassionate, friendly, smiling ... Thank you all so much! 2 yrs ago: Pleasant atmosphere. Clean waiting area. Friendly and efficient administration - receptionists - staff in cardiovascular imaging! Many thanks!

It is hard to get staff to assist with a patient that can not stand. 15 minutes to a half hour is the consistent time frame for hospital staff to show up. When trying to retrieve my wife's nurse I was Told " I was on break" then the second thing I was told was that "visiting hour are 7am to 9pm. Next day I had to go out to the nurses station to get help. When I approached the a nurse looked at me and asked if I "was looking for the exit. If you are lucky enough to get a "Traveling" nurse you will find the experience more professional.

The ED department mixed up MRI images for me and another patient. Her images were presented as mine. On that basis I was wrongly admitted for her surgery in error. I signed surgery okay forms for surgery of hers I was going to get. She was wrongly being told my images were hers. The last I saw the doc before the mistake was caught he was promising to see me in surgery the next day. I even got a rectal exam I did not want that was actually meant for her....when doc flew in to reveal the mistake, my real images got much less review and I was hustled out ASAP....there was no apology for that unneeded rectal exam at all.....My discharge summary was partially just a duplicate of her wrong discharge summary....It was a cruel experience that was treated as no big deal......back surgery is always a big deal to a patient....I had to guess the surgery was off...I was not first told first directly by the doctor or staff...It was also a major HIPPA violation for both of us patients to know both MRI results so intimately...

My husband had a stroke after returning from an Alaskan cruise and the staff was amazing, from the ED, to ICU, to Med Tele. I cannot thank the doctors, nurses, nursing assistants and the ED receptionist (white, big male) enough!! They were fast, knowledgeable and passionate about their jobs. Some of the nurses I can remember were Jeanne, Olga, Chris, and Lonnie. The doctors never made me feel rushed when answering my questions. The Neurointensivist (bald, tall, white male) spent at least 30 minutes or more explaining, and teaching each time he came into my husband's room and this was outside of their ICU rounds. I cannot say thank you enough to all of the staff that took part in my husband's care. We are forever grateful.

One of the disgusting human beings God has created from the security to the receptionists to the nurses horrible people to ever work at a hospital facility. obnoxious people working there. Have decency and manners for the everyone.

I was not taken seriously by washington health board.. when I complained about my surgery that was done here in 2014. I am one of the casualties of their poor care. I complained to the state health board about my poor treatment. I still have proof of the way over prescribed medications, that could have killed me. I went back to the emergency room and was told to leave when the 2 Dr's there seen my actual prescribed meds. Tramadol, hydrocodone, tizanadine, amitryptiene, and oxycodone ! My surgery was changed from a fusion to a laminectemy. Since my Dr was caught changing surgeries to the more profitable fusions and mine was the opposite. I figure his intern needed practice! Whomever did it, they made me worse. I see my Dr was promoted, not fired ! I WOULDNT RECOMMEND THIS PLACE TO AN Enemy. Some of the damage to me was fixed with a good dr.. the next year in Harborview in Seattle. Nobody yet has done anything to make up for this but swept it under the rug including the hospital in Anchorage that sent me there. I would set the Stars at minus 5 if I could. I still have pain s that may have been helped instead of made worse since this. I am going to get more surgery soon. Any wonder I don't trust Dr's. Anymore ?

Rude staff, they make patients suffer by not answering call lights and then get them in trouble for getting up to use the restroom. Do not take family members here. Nurses if you can’t be compassionate and caring for patients especially right after surgery when they need you the most, then leave the floor!

I am disgusted with the low level of care at Cherry hill ER on 4/28/22 by so called dr. mengda zhang. She is racist and should not be working with people of color. She discharged me within 5 minutes of arrival at the ER in an Ambulance. She refused to accommodate my disability per ADA. She is arrogant witch with a capital B. Providence health corporation is no longer good health care. They have extraordinary racism and extraordinary low level of care. They are horrible and careless about patients well being.

I've had 4 brain surgeries here (by Dr. LITVACK). 3 of them were during covid lockdown and one of those was an emergency surgery after a scheduled brain surgery. I had been LifeFlighted from the hospital near my home. I don't remember the first couple days (was there 16 days that admission. Almost 1 month total). The staff kept my family informed since they were not able to be with me so stayed home in Sequim, WA. The nurse took a picture of me as soon as I arrived in the ICU so my family would know I was ok. Then after the surgery they took pictures of the drain, incision, bandage, ect so it was easier to understand what had been done. Once I started to remember the staff was absolutely incredible even though they must have been sooo busy since no one had family to help. Part of the problem I had was increased urination, majorly. There were times I was going ever 30 minutes and I couldn't get out of bed in my own. They never seemed put out when I called sometimes they would even check if they hadn't heard from. Even the chaplin was awesome (not of my faith). He visited me during my scheduled surgery to see if I needed anything. I didn't but he still talked to me for a bit which was really nice. He must have been extremely busy since we couldn't even have clergy come in because of covid. When I got LifeFlighted back he come to see me. He asked how my Mom was doing, by name (That's who I live with). I'm sure he had that in the chart but it's little things like that that really made a difference during a real rough time.

Doctor told me he punctured my wife's bladder during her surgery. When in truth it was a laceration. And they let her walk out the hospital a day later no wheelchair despite her being in pain.

This used to be oneof the best hospitals! After the merger though, it became one of thse worst. Everyone seemingly that works here has a self value higher than high andits disgusting. No one want to admit they are wrong so it a very stubborn environment. One nurse I had was such a female dog and wanted to fight about everything. She constantly contradicted herself and did things to be extra mean. Such as having to read herself was the biggest inconvenience to her. But she talks so low sometimes you have to ask what she said. By that time she is passed so hard she thinks you are going it on purpose and punishes you...MAAM THIS IS A HOSPITAL. This is thesameburse that forcibly gave me a medication I am allergic to. No one e cares at those place. Newer workers, no care.its just a job and one they do halfassed...

I have never met a more professional, clean, hands on & caring/compassionate group of people in my entire life. My family & I are going through a very difficult loss & these people have gone above & beyond! Seriously I cannot express the gratitude I have for all of you amazing people. You ALL deserve nothing but EVERYTHING AMAZING that lifr has to offer! 💜

The OBGYN team affiliated with this hospital poisoned me and my unborn fetus by administering metformin which caused anemia and b12 deficiency. Karma is universal law and will be paying those individuals a visit if filing a lawsuit doesn't come first.

On Monday April 10th I was transferred to swedish from a hospital Port Angeles where I live they took great care of me and swedish will always be a hospital that I would have returned to if I ever have to have something done with my.thankbyou again for everything my heart again. Thank you so much for the great care thank you again for the great care that I received while I was there at swedish

Asked me 2 many questions i don't like being interrogated . Felt like I was at the police station. I was trying to sleep and the nurse said wake up I waited 2 hours just so I could get a needle removed from my arm. I was wearing camflouge and was asked was I in the military I kept waiting and waiting. then a girl came like a hour later where am I living.

Admissions at Cherry Hill…3/11/23…MJ, really, you couldn’t help the poor lady who couldn’t speak English? She needed an appt! Why couldn’t you help her go where she needed to go or give her the phone #? No one in line…but you sure sounded superior. “You need to calm”. 4 times you said it. Good job! And the lady working next to you. Wow…between the two of you…a very unfriendly place.

Went in for a thyroid scan and uptake. The tech that did my scan was awesome. The pharmacy messed up and didn't send my pill on time, but she managed to get them to send a special delivery. Then the next day I had an important appointment with my primary care provider and the tech scanned me really fast and rushed the results out so I had them for my appointment. Awesome experience here in imaging for sure! The receptionist down there was also very kind and patient with me.

The nurses in the Emergency department are rude and disrespectful Guillermo is an over weight guy that has a chip on his shoulder. Do not take your family to this hospital. Plus the room was nasty.

My name is Victoria Henson, and I wanted to thank everyone in the Cardiology ICU for saving my life, as well as Agatha, Sami, Jun, and Codi for providing next-level nursing care. The doctors and nurses put their heads together to come up with the best plan for me, weighing all the risks, and had they not done what they did, I wouldn't be alive right now. My nurses went above and beyond making sure I was always comfortable and all my needs were met, checking on me often after my procedure was done to ensure I was still okay. For my own sake, I hope I don't have to come back, but if you end up here for a cardiovascular emergency, you're in the best possible hands.

I'm sitting right now in the short term care unit, so thankful to everyone at Swedish for the amazing care I am receiving. Everybody here has been polite and caring. This was my first time having a procedure that required general anesthesia, and I was a bit scared. One of the operating nurses/techs, I didn't know her name or job, gripped my shoulder when she noticed I had started crying silently and reassured me it was going to be fine. I'm forever grateful to this person, and to everyone at Swedish. Top notch organization and employees, never had better.

Dr Dang has been wonderfull for both me and my mom he is the best doctor because he never rushed never jumped to a quick solution always listening to our concerns are and is actually caring which is very difficult to find here in Seattle

Rude and inconsiderate staff. Showed up for an appointment on time and were told it couldn’t be scheduled since we didn’t check-in 30 minutes earlier. Highly inflexible and lacking empathy.

I’ve been to this ER twice now, and both times I was not treated with respect, I was not treated correctly, and I was discharged before I was actually better or even slightly better. The first time I had to get stitches for a gnarly head wound it took them five hours to finally stitch up my head and they didn’t even have to take me back. The second time I came by ambulance, I was vomiting blood, and they still didn’t treat me with respect, and I was discharged with just a couple bags of fluid. At uw they would never treat me that way. And they would make sure that I could keep down at least some kind of fluids before they discharge me. I just can’t ever go back there again, knowing this is how they treat patients. Absolutely disgusting.

Waited over 10 hours in the back hallway of the Swedish Cherry Hill Campus Emergency room to be admitted into an upstairs room. During that time two different doctors came by to assess our situation, both asking the same questions and administering the same strength tests. During our time here, we had a total of three nurses assigned to us. One was excellent, the other two mainly only came by to check on us when requested. What a waste of time. Don't go to this hospital if you have an emergency. They don treat their patients first come, first served. It's all about whether you have good insurance or no insurance. Appears very discriminatory. Stay away from this hospital if you want quality health care within a reasonable waiting period.

Had to stay for a few days at their neurosurgery ward after an emergency. I can’t be more thankful. All the nurses were excellent, the PAs answered all my questions, and surgeons were up to date with the latest research even for rare conditions. Their surgeons refrained from rushed surgery in my case which I’m thankful for. I got all the imaging that I needed quickly. On top of that, their food is awesome! I might visit again one of these days just to get their salmon one more time :)

Liars work here. They said I wouldn't be charged for just asking medical questions so I asked them what to do for my stomach when it hurts they said put ice on it. Before I left I asked again if I would be charged and they said no they only charge if I get xrayed or give blood and get medication. 2 Weeks later and every 2 days since I receive calls from debt collectors asking for $300 and they switch numbers and try to trick me. I won't ever go to that hospital again.

This is one of the worst experiences I have ever had for an annual check. I went for an annual check, received two bills from Doctor Alice H Tin. Called swedish, did not solve the issue (when they say they will gave a call back, they never did), after a few tries, I gave up and paid the bill. Details: I am healthy and fit. I do annual check every year. And ask my doctor a few (1-4) questions that I saved since my last annual check. Went to this Campus for an annual check. My doctor was Alice H Tin who was pregnant at the time. She seemed nice at the beginning. Throughout my visit, I was reminded at least 3-5 times that I was there for an annual check and therefore cannot ask any questions I want to ask. She followed a script to ask me routine questions for 45 minutes. I was able to squeeze 1 or 2 questions in, one was left knee soreness after tennis and long run/walk. She said to stretch more and decided to give me a physical therapy referral. And a few weeks later, I received a second bill for a question doctor visit (did not even know that is a thing). I did not use the referral as the stretching worked. Referrals had given on other annual checks, never received a second bill like this one.

First of all this is a specialized hospital cardiology, orthopedics and neurosciences. So when YOU go in off the street with a " needle stuck in your arm" or a cut on your head without a concussion.They may be a bit irritated at you. Because every second they spend dealing with your superficial injury is time that could be spent dealing with CARDIOLOGY: the branch of medicine that deals with diseases and abnormalities of the heart. ORTHOPEDICS: is the medical specialty that focuses on injuries and diseases of your body's musculoskeletal system. NEUROSCIENCES: is the scientific study of the nervous system (the brain, spinal cord, and peripheral nervous system), its functions and disorders.Think of it this way if you took your Toyota Camry into a place that specializes in Ferrari for an oil change but instead of tell you to get bent they by law had to give you a oil change. Do you think they would be happy or angry? I was there for my HEART and they were/are the best hospital I have ever been in. The staff was amazing ALL of them know what they where doing. Everything in this hospital is clean and well maintained. So if you have left or 410 reviews (and are mildly racists) Go away. If you have a NEEDLE stuck in your arm GO AWAY. If you have a superficial injury on your head WITHOUT a concussion GO AWAY. If you are in need of a cardiologist, Orthopedic Specialist, or a neurologist. look no further they make The UW hospital look like a free clinic.

KUDOS TO DR. EDMUNDSON AND HER TEAM. My brother-in-law (my wife's brother) was just transitioned from Swedish Hospital Cherry Hill Campus to PeaceHealth in Bellingham, and I have to say, this is the BEST experience I've ever had with a hospital. Dr. Edmundson, a Neurologist, is the most caring and respectful doctor I've ever communicated with, as she has been on top of all of his transfers (cardiologist, physical therapist, general doctor, and infusion centers). She is like a one man Army. In fact, I hate to leave Swedish now that I've seen them in action, but my brother-in-law has moved to Bellingham to be with us. Thank you Dr. Edmundson.

There is a woman who answers the phone for Sleep Medicine Prescription requests. She is a horribly mean person and I can't get through to anyone else. I don't know her name but she was working between 3 and 4 pm on Friday September 15, 2023. I called about a CPAP mask prescription that I had requested several days before because my mask has now completely broken and I'm having trouble getting a mask without a prescription. I am 100% permanently disabled so getting prescriptions filled is not easy. She mentioned something about a medical certificate by I didn't understand and I was trying to ask a question and she got mad when I asked and said "I just explained it to you and I don't think I can be any more clear". I asked if I could just speak to someone else and she interrupted me started berating me which triggered a cataplexy episode. I was trying to request that she please stop and give me a moment and she refused and told me I should just call 911 and then hung up. This is a sleep center. They should know what cataplexy is. And she knows that I have a disability because I told her when I was asking questions that I needed assistance. All subsequent attempts when calling back to find out what I'm supposed to do to get my mask resulted in her hanging up on me every time she heard my voice. This isn't my first problem with her. I recognized her voice today. She did this to me at the beginning of this year also when I was trying to get a medication filled. She eventually called me back to apologize for that one, but this time it's unacceptable and I cannot have this happen. I have rights as a patient and a disabled person. Nobody should be treated this way. I'm filing a complaint with the Washington State Department of Health. Whoever this person, she is not fit for the job of providing customer service.

I arrived due to severe pain, I was told that I should see a specialist but the nearest appointment at a hospital is only for another month, and then they tell me that if the pain is unbearable then I should go to the room. Yoon, but I explain that I was now in the emergency room and that they sent me to make an appointment with a specialist at a hospital... just very bad service.

This lady by the name of CELECE in Seattle Washington is very Rude, mean, ghetto and uneducated. For sample question asked, if I could have the address emailed, or texted to me for my upcoming appointment. Must be a black chick since my people doesn't have customer care ethic. She went off so quick and cut me off even the interpreter could feel it. anyway, i am planning to be there in one week if you read it, be sure I will fill a complain about you Celese . sorry for the one star, it's on her.

My experience with Dr Hard has been amazing. He rebuilt my back, I am now able to stand straight and given a new extention on living. Most grateful for his skill and Swedish Cherry Hill fine hospital.

Disgrace of a hospital. SWEDISH COVERS UP LIES

From my treatment by some of the staff there I would not recommend it as a hospital

For brain surgery Dr Backous, Dr Litvak & staff were wonderful! They made my experience less stressful! Definitely recommend...

I really like the building layout it’s pretty easy to get around. Just be careful with some of the providers here really research them before you see them Some of them are really not good

Great signs to navigate yourself. However, the parking is too far away, or you need to pay for garage parking.

The most fantastic doctor and nurses in the 50 states are here. Dr.Veal is above and beyond in everything he does. Thank you sooooo very much for saving my brother......you are all wonderful!!!!!

Great people and great doctors! They saved my life! Need I say more...