1/5 Jenny J. 9 months ago on Google
We
were
recommended
to
South
Bay
Gold
by
a
relative
of
the
owner.
We
purchased
our
wedding
bands,
an
engagement
ring,
diamond
earrings
and
a
diamond
ring.
All
custom
made,
all
nearly
flawless
diamonds
and
they
were
BREATHTAKING.
We
had
an
amazing
experience
with
Sam
from
start
to
finish.
Fast
forward
a
few
years
later,
I
had
an
issue
with
my
wedding
band
and
couldn't
reach
Sam.
I
stopped
by
Finley's
and
ended
up
dealing
with
one
of
his
employees
which
wasn't
a
great
experience.
The
individual
who
recommended
us
to
SBG
asked
how
my
ring
(repair)
had
turned
out
and
he
was
rather
upset
that
the
employee
of
Sam's
charged
me
to
fix
it.
Now,
almost
13
years
later,
I
am
looking
to
sell
all
my
pieces.
(I
am
now
across
the
country)
I
have
called,
emailed,
messaged,
sent
smoke
signals,
etc.
to
no
avail.
I've
left
messages
with
"Paul"
who
has
no
knowledge
of
the
industry
and
was
extremely
rude
and
said
"the
boss
is
really
busy,
he
doesn't
have
time
for
you".
All
I
was
inquiring
about
was
if
they
still
had
paperwork
(receipts/value)
from
that
far
back.
Sam
had
also
sent
out
my
engagement
ring
(stone)
to
GIA
for
a
grading
report.
Jewelers
around
here
cannot
find
the
laser
inscription
on
the
stone
and
I
do
not
physically
have
the
grading
report
so
I
was
hoping
(the
number)
was
somehow
in
their
system
so
that
I
could
access
the
report
via
the
GIA
website.
But
nothing.
It's
a
shame
to
see
a
business
that
had
such
promise
and
is
noted
for
creating
such
beautiful
custom
pieces
diminish
due
to
employing
the
wrong
individuals.