This place is ok. But it seems like the prices are the same at Ross, DD's, Big Lots, and Walmart. Considering that everything here is used and given to Goodwill and they hike the prices so high, you would be better off buying new at any of these other stores. We saw a tool kit with no tools in it (just the empty case) and the plastic case was $15. You can buy a tool set with tools for $15 at these other stores. Overall not somewhere I would shop.

I’ve donated a lot of things to Goodwill over the years. Today, I was in my car for not even 1 minute after dropping some items off when the employee handling the donations rushed me out of my parking spot. They told me to “hurry up” as I was trying to start my car. This isn’t how you treat someone after they have generously donated items to this facility.

Terrible CUSTOMER Service I went shopping at their location IN MILPITAS and the guy that was working at the register closing told me that I could return or exchange any of the items that I purchased. Then when I went back to return. The big lady with a dark completion and curly hair was very rude. She told me I was lying about the younger gentleman telling me I could return. She said I dont think so. Then followed me around the store and collected my bag that I was trying to return. She basically called me a lier and a thief. She wouldn't let me buy a couple of items. She said she couldn't sell them to me. She is not helping your store make money for the needy with her trying to bully people. Need more customer service orientated people to bring customers. Usually if the person is accusing its because they are guilty and think other people would that way.

Last Saturday afternoon, on July 9th, I visited the Goodwill store in search of a bookshelf. To my surprise, they charged an audacious $64 for a used bookshelf that didn't even have a price tag. My friend and I had to carry it by ourselves to the cashier, only to be informed of this exorbitant price. When I inquired about the high price, the person behind the counter said that was the price and didn't show any willingness to reconsider. When I asked to speak to the manager, the young teller responded very rudely, claiming to be the manager himself and insisting that the $64 price tag was non-negotiable. While he may indeed be the manager, in America, when we escalate an issue to the manager, we don't expect such discourteous behavior. It's disheartening to see that such American values were not displayed, and the employee failed to recognize that Goodwill stores are meant to offer discounted prices for used items. I must say, I am deeply disappointed with this experience. In comparison to other Goodwill stores, the Goodwill store at Milpitas falls short in terms of the quality and availability of inventory and products. This could be attributed to the lack of nearby competition. Thank you for considering my feedback. Best regards, Syed Bilgrami

The quality here has really gone up! I will say that it’s harder to find good items these days (but I blame rising prices), but you’ll still find some good stuff every so often. The staff is also a good mix right now! Used to have a few unsavory characters but it’s gotten really better recently and I Love checking this place out when I get the chance. Senior citizens get 10% on Tuesday’s (I think)! So Definitely check this place out and give them your business. They support anti-consumption, underprivileged people, and they help with job placement. I’ve heard some issues of this goodwill and the headquarters stealing wages from the workers and denying them lunches and things like that but that was a few years back. And that’s not the workers’ fault so definitely give them your support when and if you can. Best place for seasonal purchases! Halloween, Thanksgiving, and Christmas are always bumping! Fewer electronics and furniture than I’d like to see, but still a good mix. Too many clothes for my liking but there’s a lot of kids clothes if you need any and a good selection of shoes but they go fast! Altogether I’d say a 3.5 or 4/5 but it’s slowly improving and I’ll continue to give them my business as long as staff is polite and friendly and forthcoming. Appreciate this in my community.

The goodwill is supposed to be the goodwill. But yet even if you needed the product and it happens it doesn't have a barcode or price tag, the staff or manager as what she claims she's the manager....hello.. as far as I know .. goodwill is non profit for the people who need them. I needed that sunscreen lotion for my sensitive skin because of the weather to prevent skin cancer and I badly needed it. And this " manager" made my life miserable for few days and that goal of goodwill didn't really apply to me .. I'm not stealing the sunscreen lotion . It doesn't have a barcode and so they can't sell it or give it.. and I begged if they can do something about it. I went to goodwill thinking I could afford things I need in my life. I told the manager why they are goodwill but just shrugged her shoulders and ignored me.

This place is a bombshell I mean really don’t get me started with fashion because i will wear them all to red carpet I’m not kidding I’m more fashionable than Pc is don’t tell I said that because she will be jealous.

The BEST DONUTS in the world!! HAND MADE!!! no machine rolling and cutting here! Fresh and hot mmmm! Sorry no pic ate it b4 I could take one...maybe next time

Kinda small selection, and I actually didnt visit THIS time, but I was fixing my car and one of the workers came over and helped me diagnose the issue with the car so that's pretty cool of him.

The Goodwill here in Milpitas has a need for volunteers all year around. If you want to assist them and give some of your time then ask the manager Shirley Castillo what days/times are available. I personally have volunteered at this location in 2021 and I found it to be very rewarding. You also have the option of donating monetarily and your dollars help support the HOMELESS. You can make a difference in their lives.