My drink was made incorrectly - I took it back and asked for a refund. The employees refused and started disrespecting me, telling me there is no manager on shift. Rude and unprofessional - I worked for Dunkin for 5+ years and this is the worst experience I have ever had.

Placed an order for pickup for bagel bites and two iced coffees. All they gave me were the two iced coffees, no bagel bites. So they took my money and didn't even offer to refund me. It's been 20 days since this happened, the manager still has done nothing to rectify the situation.

They present smoothies on the menu and yet refuse to make them (and were somewhat rude about it). When I asked for a milkshake it was not clear what options were available as none of the ice cream flavours were labelled. Avoid this place unless you just need coffee to function.

The prices were unbelievably low, totally not airport like price like. The employees were to busy talking about customers who they thought didn't speak their language, rather than giving good customer service. The young Lady that rang me up acted as if I was bothering her in her personal time. There was a young Hispanic guy there that was hustling his tail off preparing orders. He also was engaged in the conversation about customers, but at least he was working hard. A message to ALL you young folks that may read thus, I too worked somewhere I didn't want to in order to pay the bills, but I made it appear to be the best job ever. And guess what? Even though I disliked the job, the district manager loved my work and enthusiasm so much that he promoted me to store manager. That came with a significant raise in pay amd benefits. Also, you never know in this day and age what language/s someone speaks and/or understands. I wanted to give them a piece of my mind but I was already upset about some major travel interruptions, so I let it go.

If you go in the evening, the donuts are pretty stale. I imagine it gets stocked in the morning.

The servers are the best. The lady who helped me on Tuesday, August 8th 2023 around 10:30 am is the best.

Go very frequently, cold drinks are always fast and employees are always friendly. Warm food takes a little longer, but is still good. One young lady is very friendly and kept her cool with an irate patron.

I don't know if it's the location but a couple of the employees act like they hate working there. My order wasn't filled when I didn't get requested donuts and coffee was lukewarm.