1/5 Ava F. 6 months ago on Google • 432 reviews
My
experience
at
The
Haven
in
Jamaica
Plain
was
unfortunately
disappointing.
We
booked
a
reservation
without
knowing
that
the
lunch
menu
was
incredibly
limited.
The
offerings
were
not
only
sparse
but
also
came
at
a
surprisingly
high
cost.
The
portions,
from
the
Birdies
to
the
Cheese
Plate,
were
notably
small
for
the
price.
It
left
us
feeling
unsatisfied
and
questioning
the
value
for
money.
While
the
ambiance
was
pleasant,
the
limited
menu
and
high
prices
make
it
challenging
to
recommend
The
Haven
for
a
satisfying
dining
experience.
UPDATE:
Thank
you
for
addressing
my
concerns.
However,
the
dismissive
tone
in
your
response
only
amplifies
the
unprofessionalism
we
encountered
during
our
visit.
The
slow
service,
coupled
with
small
portions
and
high
prices,
was
disappointing
enough,
and
your
response
unfortunately
adds
to
the
overall
negative
impression.
I
hope
you
consider
addressing
these
issues
more
professionally
in
the
future.
Thank
you
for
taking
the
time
to
respond
to
my
review.
While
I
appreciate
your
commitment
to
offering
lunch
options
in
Jamaica
Plain,
my
experience
extended
beyond
the
limited
menu.
The
service,
which
you
describe
as
'unhurried,'
unfortunately
crossed
into
the
territory
of
being
unprofessional.
The
slow
service
not
only
highlighted
the
disappointingly
small
portions
and
high
prices
but
also
left
us
feeling
overlooked
and
undervalued
as
patrons.
I
acknowledge
the
economic
challenges
of
running
a
restaurant
and
your
commitment
to
maintaining
menu
prices.
However,
the
limited
menu,
combined
with
subpar
service,
made
it
difficult
to
justify
the
overall
dining
experience.
What
was
particularly
disheartening
was
the
unprofessional
tone
in
your
response,
dismissing
valid
concerns
and
deflecting
accountability.
It's
crucial
for
a
restaurant
to
address
feedback
constructively
and
professionally.
I
hope
that
my
feedback,
as
well
as
that
of
other
patrons,
can
contribute
to
improvements
in
service
quality.
A
balance
between
an
economically
viable
operation
and
a
positive
dining
experience
is
crucial
for
any
restaurant's
success.
I
sincerely
hope
that
future
visitors
to
The
Haven
have
a
more
positive
encounter
with
both
the
menu
and
service.
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