2/5 Scott G. 2 months ago on Google • 14 reviews New
Really
disappointed
with
the
experience
we
had
for
Valentine's
Day
here.
First
off,
I'm
not
here
to
blame
the
servers
who
were
there
that
night.
They
were
massively
understaffed
with
around
what
looked
to
be
only
3
people
to
serve
a
packed
restaurant.
They
were
polite,
apologetic
and
clearly
out
of
their
depth
that
night.
This
feels
more
like
mismanagement
higher
up.
We
waited
over
half
an
hour
to
even
be
served
bread
initially
which
came
out
burnt,
and
well
over
an
hour
before
we
even
got
our
starters.
The
couple
next
to
us
said
they
had
been
there
almost
3
hours
and
were
only
just
finishing
their
mains.
When
their
desserts
turned
up,
the
ice
cream
was
already
melted
on
the
plate...
Considering
this
is
a
highly
rated
Michelin
Guide
restaurant,
with
the
price
tag
that
comes
with
it,
we
had
anything
but
a
fine
dining
experience.
If
there
had
been
an
adequate
number
of
staff
members
instead
of
upper
management
skimping
on
one
of
the
busiest
evenings
of
the
year
for
dining,
this
could've
been
a
great
experience.
But
alas,
that
did
not
happen.
Instead,
we
decided
to
leave
after
our
starters
as
there
was
no
way
we
were
going
to
finish
before
12am.
The
server
comped
our
starters,
with
us
paying
for
only
the
wine
plus
the
12.5%
service
charge,
which
was
appreciated.
We
spent
the
rest
of
the
night
hunched
over
a
table
in
McDonalds
at
11pm
with
my
partner
wearing
a
formal
dress
and
me
in
a
suit,
the
juxtaposition
was
quite
funny.
My
partner
travelled
2
hours
into
London
for
some
McDonalds
fries...
On
the
plus
side,
at
least
we
received
our
order
within
10
minutes...