1/5 Ivan C. 2 months ago on Google • 5 reviews New
I
once
dined
at
City
Social
before
in
2018.
That
was
the
time
when
both
food
quality
and
service
was
superb.
My
recent
dining
experience
at
City
Social,
however,
was
frankly
appalling...given
this
restaurant
is
michelin
star
rated.
1.
Staff
was
very
unattentive,
and
the
restaurant
wasn't
even
near
full
capacity
(my
booking
was
at
6:30pm).
Me
and
my
partner
are
normally
the
patient
type,
but
that
early
evening
took
them
very
long
just
to
get
a
simple
drinks
and
dining
menu.
They
just
simply
didn't
taking
care
of
their
customers.
They
also
failed
to
satisfy
our
booking
request
(we
requested
a
table
by
the
window
with
an
outside
view,
and
those
tables
were
all
vacant
at
that
time,
but
that's
fine).
2.
Staff
was
not
professionally
trained.
When
our
pork
cheek
dish
was
being
served,
the
sauce
being
poured
down
on
the
food
was
in
fact
got
spilled
and
splashed
on
the
side
of
the
plate,
making
the
dishing
less
appealing
than
it's
meant
to
be.
3.
If
the
above
two
points
wasn't
even
appalling
enough,
here's
one
that's
very
worrying.
I
was
having
this
starter
dish
-
crispy
squid
bowl.
Having
a
few
pieces,
I
felt
chewing
on
something
sharp
and
hard
which
almost
hurt
my
mouth.
So
I
spilled
it
out,
turned
out
it
was
a
foreign
object
shaping
like
a
3cm
long
but
thin
wooden
or
metal-like
pick
(see
photos).
Being
alarmed
by
this
shock
finding,
I
immediately
reported
this
to
the
staff.
We
appreciated
the
staff
was
attentive
(in
this
unusal
situation)
and
has
understood
our
concern,
and
the
manager
also
quickly
apologized
for
the
unusally
poor
food
preparation
(or
actually
more
like
a
health
&
safety
concern...even
the
restaurant
didn't
know
what
that
was!)
However
given
this
restaurant
is
michelin
star
rated,
I
felt
this
was
a
very
very
uncomfortable
experience
and
very
unforgivable.
We've
been
kindly
offered
the
same
dish
to
be
re-made
for
us
at
no
extra
cost,
but
still,
we
were
here
dining
at
your
well-reputated
place,
expecting
a
fine-dining
experience,
and
in
the
end
what
we
received
was
an
absolutely
disasteous
nightmare.
We
didn't
want
to
make
a
scene
out
of
it,
hence
we
paid
the
full
bill
for
the
evening
and
left.
(oh
and
by
the
way,
it
also
took
them
long
enough
to
get
the
bill
to
us!)
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