1/5 Rachel M. 2 months ago on Google β’ 15 reviews New
What
an
earth
has
happened!!??
we
used
to
be
a
member
of
this
hotel
until
2020
when
the
service
really
started
going
down
hill
however
even
though
the
service
was
bad
we
recalled
the
food
in
this
beautiful
restaurant
was
always
fantastic.
My
husband
decided
to
book
a
table
for
Valentines
with
a
special
Valentines
menu
with
champagne,
oysters
and
Chateaubriand
sounded
great........on
our
arrival
there
was
no
doorman,
nobody
to
greet
us
anywhere.
We
waited
to
be
seated
in
the
restaurant...it
was
full
yet
we
only
saw
3
staff
to
serve
everyone.
We
sat
down
and
were
given
a
menu
without
much
interaction.
The
waiter
walked
away...we
were
both
very
shocked
to
see
a
very
plain
menu
consisting
of
steaks,
risotto,
salad
and
a
beef
wellington...we
called
the
manager
to
ask
where
the
Valentines
menu
was
which
they
advertised
for
Valentines
day
when
booking,
to
be
told
it
was
sold
out
and
the
manager
just
walked
off,
no
apology
or
explanation,
he
didnt
even
seem
to
care!!
We
pondered
on
this
for
a
few
moments
and
decided
we
would
not
stay
as
this
was
not
the
wonderful
menu
offered
on
booking,
was
just
plain
pub
food
and
clearly
the
service
had
become
even
worse!
We
got
up
from
out
table
and
waited
by
the
door
without
any
staff
even
noticing.
We
explained
to
the
manager
we
would
not
be
staying
as
we
did
not
want
to
eat
from
this
menu
and
he
just
said
'okay'...again
no
apology,
showing
no
concern
for
the
customers
or
willingness
to
be
in
his
job
or
do
it
well.
Our
journey
here
takes
50
minutes
and
50
minutes
home
so
we
spent
most
of
our
Valentines
evening
in
the
car
followed
by
toast
when
we
arrived
home....lucky
our
love
is
strong
but
what
a
complete
waste
of
time......not
sure
how
this
hotel
will
stay
open;
what
was
once
a
stunning
restaurant
with
ambience,
sommelier,
fine
dining
and
friendly
staff
has
turned
into
a
haunting
sham
for
this
wonderful
mansion
with
so
much
charm
and
history
to
offer
if
managed
by
the
right
people.
Do
not
waste
your
money
or
think
you
will
get
a
special
meal
here;
there
are
plenty
of
much
better
places
to
eat
and
stay
not
too
far
away.