Went to this location (4200 Shelbyville Rd) and had the pleasure working with Josh. He was a great rep to work with. He was definitely and expert on the phones, equipment and understood the plans. Josh was a great multi tasker and if you work there, you definitely need that skill :). Josh was working with several customers at one time and kept a smile on his face the entire time, even if not all the customers were happy. He held his composure and treated everyone with kindness. The store manager Drew was also working and he is an amazing leader. I have worked with him and a wonderful gentleman named David in that location and the entire crew seems to work well together and gets their job done~ Thank you for the great experience transitioning from Sprint to T-Mobile

Ismael Perkins was fantastic when I came in to this location to switch service from another carrier and upgrade my phone. He not only helped me troubleshoot an issue with one of my lines, but he also went above and beyond to ensure I received the iPhone I wanted, even though it was the last one they had in stock. Excellent customer service.

Store has a table outside in front of doors with one man there to help customers. You Cannot go into store. It is 88 degrees, feels like 91, humid and extremely uncomfortable. We have been here over an hour, did I mention only 1 person outside while we have seen 2 others inside the nice, big air-conditioned store!! This is ridiculous! Completely unacceptable to treat your customers this way! We were told reason for this is COVID, but you can clean surfaces between customers! You can limit the number of people in store at one time and require masks be worn. What is the deal?? Oh, BTW, did I mention the guy working outside was the only African-American employee and the nice white lady did bring him some bottled water once. Would have been nice to offer some to my 73 year old partner who is sweating bullets. I went & got him some cold water. The young man doesn’t seem to know what he’s doing and trying to buy this new phone is excruciating. So sad to continue to see good customer service fading away. If it was an option, I would have given a negative score.

I cannot say enough positive things about Josh at store 4200!! He was knowledgeable, helpful, patient, kind, diligent and more than competent in getting my phone changed over to T-mobile. Recommend him highly. I couldn't stay with T-mobile because I had no signal once I got home, but Josh was still great.

Awful awful customer service. Sales tech was more concerned with my personal life with my ex than with actually making sure to assist us correctly. Now I’m out 200 dollars and I’ve been on the phone with T-Mobile all day trying to get a refund. Do not go to this location. Go to the location across from Oxmoor Mall. As a long time T-Mobile customer, I don’t appreciate my money being messed with.

I went into this location with the intention of buying a charger since I left mine in another state. I had the secondary intention of upgrading my phone and I may as well pay my bill too.. Josh was FANTASTIC. Every single question I had was met with expertise and he truly valued my time. I wound up on the phone with T-Mobile customer service and that lady was equally exceptional. Once I had all my business tended to (phone is on a biz account), I discussed upgrade options with Josh. Having been sent a list of possible upgrade/line adding suggestions to my email from the woman over the phone, Josh and I had lots more to discuss. He multi-tasked very well as he walked other employees through various tasks in the background and I never once felt like anyone was ignoring me. He explained the differences between the iPhone 13 and Google P6 phones and also some of the others I was drooling over. I work in IT so it's great to find someone who can talk the talk and keep up with me and by the end of it all, I left a very happy customer. Also, this location is wheelchair accessible, very clean, I saw them wiping down devices between customers, and every employee was incredibly friendly to everyone that entered. Well done.

came in to pay my home internet because tried on phone and they told me without a pin they could not take my payment .. Went into store was told it would be about a 15 min. wait. Over an hour later thzy finally took my money and said my internet is on and I dont need a pin. Got home no internet called store would not pick up calls. Called T Mobile. was told would not do anything without a pin. Took my money still no internet no one knows what they are doing. DO NOT GET HOME INTERNET FROM T MOBILE

My family of 3 decided to make the switch to T-Mobile from another carrier last week. We came to this store because of the good reviews and we were happy we did. The service from Saffevell and the others that helped us completely mirrored the good experiences others had. They did a great job working with us to fit us with new phones and lines that we felt really good about. Would definitely recommend this store.