Found a fly in my food. Called to tell the manager about it and they said "well if you bring your receipt I can replace it for you." I replied with "ok?" Considering I never heard an apology.. then the manager said "oh sorry by the way" I never got my receipt.. and quite frankly I wasn't very interested in any more food after that..

Im sick and tired of getting ripped off… the price of anything anymore is insane and this is the TRASH U GIVE ME! This location needs a DIFFERENT MANAGER!!!!!!!!! Whats up taco bell!? U let this location just trash u? DO SOMETHING! This is anytime u go here!!!!!

This has to be one of the worst Taco Bell’s it’s nasty dirty smells bad inside. When you ask for something to not be on your food they put extra. They would be better off to just shut this location down. It’s disgusting. No beans on the Mexican pizza I got extra! I’m scared to tell them about it for the risk of them spitting in my food. Do not go to this one go down the road to the other location it’s much better!

actually sucks. always forgets something you order or has “ran out”. Had me sitting in the drive thru for about 8 minutes because my freeze was still “freezing” eventually I was told it was taking to long and asked what else I want.. before that I was told they were out of black beans, which isn’t much to pay for extra for but still. I get home and open my chalupas and it’s literally only the rice add on. No meat. Close down already so a business that’s worth anything can be here.

I moved to Nicholasville in June. It’s now mid December. My bf and I have always been a frequent customer of Taco Bell. Since we have moved here, we have visited this Taco Bell at least ten times. Each time we spend at least $30. Not ONCE, has our order been correct. Something is ALWAYS either missing or incorrect. I get upcharged for chicken on my tacos, and never get it. It’s always beef, and one time it was even steak? I don’t really eat red meat so at this point I have wasted a LOT of money on things I can’t even eat. I double check the order on the screen every single time, and every time it’s rang in correctly but once we get it it’s always wrong. I never write bad reviews, but tonight we decided to give it one more try because nothing else is really open. On the way home we pulled out a fry and they are completely cold. We got home and the crunchy tacos don’t even have any lettuce or anything on it?!? I’ve never been to a place that will mess up food 10-20 times in a row. Didn’t know that was even possible.

The grilled cheese steak burrito is really good. Service was fine just the same thing as most all fast food places. Attention to detail. Our frozen drink choices were not prepared with the rest of our order.

To be honest (in spite of the revolving door of employees affecting all fast food places) interacting with the staff here is almost always pleasant - a rarity in today's fast-food world. Idk what makes this place less soul-crushing for its employees than the other places in town, but keep it up! Combine that with the usually better-than-expected quality of their food and you've got probably the best (actually fast) fast food place in town. Still just a taco bell, but a reliably *good* taco bell. 👍

I swung by Taco Bell today for lunch around 1 o’clock because I realized I hadn’t eaten today. That was probably my worst decision of the day. I left Taco Bell before even checking my order which I should’ve known better. I only got one thing, a quesadilla. The tortilla hadn’t been toasted, the cheese was definitely not melted, and the chicken was cold. Literally, could not eat it. Waste of time, waste of money

Not the greatest taco bell I've been to but not the worst. The people here seem over worked but they have never messed up my order. Overall standard fast food.

Went through the drive through and the lady was rude while I was placing my order. I was asking about adding some guacamole on the side for my nachos and you could tell that it aggravated her. When I got to the window to pay, she was shaking her head out of frustration as other people placed their orders. I’m not sure if they were short handed or if she just didn’t want to be there, but whatever the reason, she was not happy at all! When I got home, I found that my food was cold and the sauces that I had asked for were left out of the bag. It was a totally bad experience. Taco Bell definitely needs to do a better job with the customer service and food quality.

food is okay, but only when they get the order correct. their drive thru order screen doesn't display your items, and they don't recap the order. I've had items missing almost every time. I'm not coming back to this one.

This location didn’t give me my full order. I went back to the store after a few phone calls to them to remedy the situation. When I got there I was told that there was nothing they could do for me. So here I am still no burrito and no refund. The worker and manage that talked to me were rude and unhelpful. I had my receipt and order number but they refused to help. Any other fans of Taco Bell should avoid this location at all costs.