My boyfriend and I moved into the Falls at the end of October 2019. Since we moved in we have had nothing but issues and a clear communication breakdown with the apartment staff. In our first month of living here the maintenance team had to be called out three times to fix our furnace as we were without heat. Every time they came out we were told they found the problem and it was fixed. This was incredibly disruptive for us. We had other things we needed done in the apartment (from our move in inspection) that took over a month to complete. The apartment manager, Amanda, would give us a time frame and then not follow through. We have not been impressed with the communication since we’ve moved in. Most recently, our garage ceiling has caved in three times since the beginning of December. Similar to our furnace situation the maintenance team came out three times and claimed to have found and fixed the leak. We keep having water pool up and drywall has littered the garage floor. We spoke with Lisa in the office about our issues and were very kind and polite, although it’s been very disruptive and frustrating for us. We requested some kind of credit for both the issues as well as the lack of follow through. We are paying a lot of money for our apartment and it is not a luxury apartment as advertised. We are not paying for what we were told we would receive. When we requested the credit Lisa was very kind and told us she did not think our request was unreasonable. Today we received an email that they would be unable to credit us because our garage issues did not make our apartment uninhabitable. I am very unimpressed with the management at the Falls. We have waited patiently for over two months for the apartment complex to actually provide the product we signed for when we signed our lease. We would not recommend living here. At this point, to make things right, we would request a credit of some kind be reconsidered as well as our garage completely fixed. We do not want anyone to cut corners for the sake of saving time. Amanda and Lisa are polite to us when we speak with them, but we have not felt that our concerns have been properly addressed. There is a clear communication breakdown that needs to be addressed. We also do not feel we should have so many issues this soon after moving in to an expensive apartment in Springboro. UPDATE: We finally received a credit for March for $300. We are thankful this was provided, but still not pleased with maintenance’s performance to date.

The Falls are an incredible place to live. The apartments are beautiful and modern. Very Up to date. The apartments all have large windows for lots of sun to come thru. They have great balconies to watch the sunset. The best part is your own garage that is attached to your apt. WOW! that was really the selling point for me. They also have Walk in closets, Black modern stove, re frig, and dishwasher. Its a great and wonderful apartment complex. Now the bad points. Only one way in so traffic can be hard deal with. I hate the tanning bed. It is old and small. I am a big guy and I can barely get in it. The work out center is like what you would find at a cheap motel. Treadmills and some tiny dumbbells. Pretty bad for a Luxury Apartment. They did just install a dog park so that's good. The people aren't so friendly that live here. I am a single 50 year old man. I mostly see families with kids or up and coming young professionals. They don't talk much During the summer they bring there whole family and friends over to swim. Kids jump off the wall where the water falls are splashing you and the parents don't care.. Huge inflatable air mattress just floating in the pool. Music blaring loud. Because some guy always thinks every one wants to hear his music. Most of the people see this as a transient stop until there home is built then they are on there way out. I have seen some older people don't get me wrong but for the most part very few. This is great place to live but for me. I like a little more social activity like clubhouse parties and they just don't have them. I left Normandy Club and came here. while the apartments are great. The social life sucks for us older people and I miss all the trees and landscaping that Normandy Club had. This here seems a bit cold and Castle like to me.

Great atmosphere, well kept apartments, and friendly staff. Teena was absolutely wonderful in our showing. Great amenities, private entries, and it seems like they host great events. Update: they added an extra 250 per month to our rent estimation, after explicitly asking if the price indicated on the website would be our rent. It drove a one bedroom price to a two bedroom price compared to the surrounding apartments. If you go to look at these ask what the extra bundle price is, they try to hide it. Response: Expired estimates? That had nothing to do with it. We met you on Saturday, applied online immediately and it listed $1,590 as rent. Monday we were approved and you sent me a lease that listed rent at $1,840 and you said that there was a manditory bundle fee for trash, pool, cable boxes, etc. This was all after I explicitly asked if the price given during our meeting (1590) was everything included, and you said yes. You hid 250/month off the original estimate, it had nothing to do with an expired estimate or fair housing rules.

Beautiful and clean atmosphere. Dog friendly. Friendly and knowledgeable staff. Tina was very helpful. **Update: -Difficulty contacting office to find out status of application -Completely different overall prices on lease online than quoted when in person aka hidden fees

I’m a Director at a fortune 500 company and I can tell you after many relocations, this is the worst rental place I have ever stayed, avoid at all costs. Condition: Baseboard: previous water damage that was just painted over Paint Job: splatter all over floor/trim, missing sections with no paint, and runs all over the apartment Air quality: Stayed at 3 days due to place making us sick (maybe VOC’s, sewer smell due to incorrectly installed AAV valve) Garage: holes, broken frame and dirty mess with fluid stains Caulking: broken up or missing around toilet Screens: Holes as large as about 10” Cabinets: Stains, scratches and damaged Experiences: -Had lease for ground unit but was then told we couldn’t have it because someone else was leasing it…ok -Iphone delivered via mail and put in their “secure” room, package goes missing, put notice on phone, packaged re-appeared in secure room taped up and charged -Charged me $100 for a cracked and rusted disposal after less than month of being in unit. Clearly had pre-existing issue but unethical maintenance supervisor told management damaged caused by us putting a little hay and pizza crust in disposal. Anyone with any level of integrity would acknowledge pre-exiting damage and would have just replaced it as normal wear and tear and not extorted their tenant for the money. Sickening. - Dishwasher unusable for months now. They came to repair numerous times, but system still doesn’t work They swapped out with another unit but the new one was beyond disgusting, rotten smell, and gross debris all within the unit. Same unethical maintenance supervisor claims he verified it was working correctly before install (See photos). -Parking: horrible, sometimes can’t get out of garage - Pool- nice….if you like spending time with middle age people drinking all day and evening. If you want to be treated like a professional and a respected tenant…..go somewhere else

Shay & Laura took me on a tour last week. They were both super friendly & professional. They showed me a one-bedroom unit, but since I’m applying for a 2-bedroom, they assured me that they’d walk me through that one as well, before I sign my lease. They answered all my questions, & even helped me out when I called with questions about the application. I really like the complex itself.. very nice pool, clubhouse, etc. But my favorite part is that the apartments each have their own attached garage, own garbage, etc.. really makes it feel like your own little townhouse or condo, instead of an apartment. Love that it’s pet friendly too. Great location & nice look.. definitely my favorite complex that I’ve seen in the area. Hope to be living here soon!

I cannot say enough WONDERFUL things about Lisa and The Falls! Lisa has worked so hard for us and the little extras with a smile make it the perfect place to live! I've had questions that are answered sweetly and promptly! Any little thing has been taken care of that I've had concerns about and this has been an amazingly positive experience!

I moved here in Nov and love it the staff is great. Lisa really knows her stuff and people. She set me up in a unit that I am loving. I was looking at 2 bedrooms and she asked me to look at a one bedroom unit and I feel in love I think it is bigger than the 2 bedroom I moved from. Maintenance is very responsive and helpful. I highly recommend this place it is quiet and friendly. I am looking forward to the summer here.

When I first toured the community, I was enchanted as from the outside all the units looked nice, and the unit I was shown was great and the same model as the one I would move into. This of course wasn't true as the hardwood floors, fireplace, well-painted walls, and stain-free ceilings were missing in my unit. Since moving in I have had nonstop problems with lost maintenance requests, experiencing a broken garage door for over a month, and a reported leak repair being unanswered for over four months. Additionally, they will enter your unit illegally. Often it seems they look for any shortcut available, asking residents to maintain the pool chemicals instead of professionals, leading residents in the community to feel the improper chemical balancing led their children to get sick. Management is constantly rotating and blaming all the problems on the old management. I would caution prospective residents to avoid this community at all costs.

Great community with amazing amenities.

Very nice & helpful! Replied in a timely manner when needing questions answered. Went to do a walk through and they are gorgeous! If you have any questions ask to speak with Laura

We had a wonderful time time getting the tour of the property yesterday with Taylor Fairchild. She answered all of our questions was a big help. I would recommend The Falls and look forward to living there.

Visited 5 apartments and this one far exceeds the others. Clean, quiet and breath taking...will definitely be applying here. Hope they get a kids park soon our son loves meeting friends at the park...

What a difference a management company makes! Lara and Taylor are great! So much positive energy in the office. And Keith is always there when we need him, even on a beautiful Saturday afternoon to fix our AC. We appreciate you!

My boyfriend and I went to tour on Tuesday. We went in mind of a 2 bd/2 bath and took a tour of a 3bd/ 2 bath. We really liked how spacious it was. I love how spacious the master bedroom, bathroom and closet. I love that the unit comes with a washer and dryer. The kitchen is spacious with lots of storage. The clubhouse, swimming pool and fitness center is a plus on our decision wanting to move there. The ladies in the office were very knowledgeable and professional.

Absolutely great management, and the properties are kept very clean. Repairs and maintenance are almost always done quickly and correctly the first time, with few exceptions. Shay in particular does an excellent job managing here, and sets a good example as to what kind of standard is set and met at the Falls.

Stamp of Approval from a Former Inner City Housing Inspector. I must say I am overwhelmed with how easy applying at this property was. The employees were extremely helpful, up front and honest. They worked with me and treated me as not just another number but as an actual person. I recently decided to switch careers finding a new job in Dayton. Really came out of the blue, I had spent hundreds of dollars on application fees hoping I’d find a good fit, especially being 5 hours away it was hard to trust anyone. the Falls at Settler’s Walk had my trust after the first conversation and I thank them!! Can’t wait to move in!

Laura, the Assistant Community Manager, was very patient and helpful. I have a few unknowns as far as my time line along with budget constraints. Laura answered all my questions and searched the available apartments along with leases due in the next month or two to help me find the right fit. She also showed me the 2 bedroom model that I will end up signing a lease for. The apartment I toured was very clean and well kept. I look forward to moving in!

The facility is beautiful. The two apartments I toured were updated with lovely extras like crown molding and beautiful floors. They were spacious and well designed. The club house was stunning with great public spaces and a lovely media room. All the public grounds were well groomed and inviting.

I can’t saw enough amazing things about the staff at Settlers Walk. I am always greeted with a smile and they always acknowledge me by name. The community is beautiful and extremely clean. Since the new management company took over last year they have done nothing short of an amazing job improving the amenities and the overall appearance of the property!

Amanda was extremely helpful and made my move very easy. She has helped me with anything I have ever needed. Great place to be living :)

My husband and I are planning a move to Ohio for my husband’s new job. We contacted The Falls at Settlers Walk and spoke to Teliah and Latina and we’re met with two of the most pleasant people we have met. They answered all our questions in detail and made our rental experience so pleasant. We can’t wait to meet them in person. Thank you Falls! Tammi Jones

Downsizing and selling my home and decided to rent for a year. This community is very nice and the amenities are a Plus!. I am excited to move soon! The leasing staff were very pleasant to work with and so very helpful!

Everything about this community is perfect. I am blessed to be a future resident. Very clean. Very friendly staff. All amenities a person could ask for. Pet friendly and it’s really a place to call home.

Had a great tour with Makyya! She was very knowledgeable about the property and so helpful! I can’t wait to be a resident soon :)

I recently toured your beautiful property and thoroughly enjoyed the experience. The grounds were well manicured and were very welcoming. The manager on duty Shanise was very genuine and eager to assist with helping me finding the right property to fit my needs. Showing me the amenities (attached garage, movie theater, club house, gym, hot tub, Starbucks machine. etc.) offered me just the right combination for a healthy lifestyle. I wasn't able to look at an actually unit but the virtual tour offered was good. I look forward to making new memories there!

I toured here and will be visiting again! Good customer service so far from the staff. Beautiful complex! I love that the complex actually gives a home/neighborhood feel instead of like you're on a complex and you're just another number. I definitely think The Falls has some great amenities included. Attached garages, washer/dryer in unit and valet trash for sure sold me.

I've been in love with this location for many years and have been wanting to become a resident. The amenities offered are fantastic, including a space to exercise. I've been in contact with Mikaya (forgive me if I spelled your name incorrectly) who was very polite and professional in speaking with me over the phone. This location also allows me to be closer to my parents who are getting up in the years which helps me take care of them. Couldn't ask for a better location than the Falls at Settlers Walk.

I recently toured The Falls at Settlers Walk and the unit I toured was great and all the clubhouse features were amazing! They mentioned they do a cookout for all the residents as well which I will be looking forward to! A great community and I love that all the units come with garages!

They were so helpful and kind and informative with all of my questions, we discussed all options and have worked out the perfect unit for us. This was a great experience and I will recommend everyone looking to rent in Springboro to them.

Mikyya has been an ABSOLUTE pleasure! She has gone above and beyond to help with us with every detail in the process to ensure that we were happy and satisfied. We are just so grateful for her patience and kindness with the many questions and concerns that we had prior to finally settling on a unit. Great management truly makes the difference in finding your next home! Looking forward to being a part of The Falls Community!

The management at Falls was helpful and very nice. They answered all my questions, allowed a tour on short notice, and were open to emails and phone calls on questions or concerns I had after departing the housing office. The apartments are spacious and up-to-date. The have great amenities and they were upfront about their availabilities, unlike some of the other management companies in the surrounding area. We knew once we were shown the apartment that this was the place for us. They even offered us a great deal on moving costs. 10/10 would recommend.

Wow! What a beautiful experience! Taliah was outstanding, courteous and professional throughout our time with exploring available units and even showing us a few in person. She assisted with our application process and definitely went the extra mile. The property at the falls is well maintained and secure and the units are spacious and well kept. There is a spacious gym, movie theater and computer room as well. This is a really like a home away from home. Truly appreciate the wonderful team and highly recommend to anyone looking for a cozy and clean apartment soon! Thanks again for a wonderful experience this far. Sincerely, John Bratcher

I found the customer service was extremely friendly and well-informed. The young lady I was speaking with was very helpful and guided me through the process step-by-step in how to best proceed with the rental agreement. This was helpful as moving can be very stressful and making sure all the details were filled out correctly was very helpful and needed. Thank you!

I moved in 2 weeks ago, the master bedroom window is broken and looks terrible, the garage door automatically opens when I'm not home, and when I’m ready go to work, the garage door automatically falls down. It damaged my car's antenna and scratched my car's paint. There wasn’t hot water this morning before I got ready to shower for work and when I got home in the winter evening. And pay at home by check online without receiving a check, online payments are $57 ever time. We paid in full before moving in, why didn't we receive a fully furnished and complete house? The Falls Settler walk's responsibility Where is the luxury apartment located? Why wasn't the renovation completed before we moved in?

I went on a few different tours of apartments in the area and this was my favorite. The garages for secure entry feel so safe. The community is so beautiful and I love that there is a hot tub. Teliah has been very helpful with my tour and correspondence since. I am very excited to become a part of this community.

We have not moved into the Falls yet but the experience with the management staff has been extraordinary. Teliah Coleman is professional, very articulate and polite. She has been very helpful, and we are looking forward to meeting her in person. Steven Jones

Just moved in the end of January. Had a great experience with Amanda, Keirra, and Katie. They have all been so helpful in this transition as I moved from Florida to Ohio. I am looking forward to my 1st year in this community.

We had the opportunity to tour these homes and enjoy seeing the grounds of Falls at Settlers Walk. Amanda made the experience so wondeful and answered all our questions. Keep up the good work you made the visit totally worthwhile.

I enjoy how quiet and peaceful this area is while still being only minutes away from everything I need. The community is well taken care of. Checked out the clubhouse and thought it was incredible compared to other places I've toured.

this is the greatest apartment place ever Lisa and Amanda are wonderful people and we'll work with you no matter what your price is I suggest everybody in the world move here if you can

The BEST!! Excellent apartments, lovely staff, and the coolest clubhouse!

Lisa was amazing

We moved here about 3 months ago and it is a beautiful place. I highly recommend moving here if you are looking for nice apartments. The neighborhood is also full of nice people and everyone is exchanging smiles.

This is a beautiful neighborhood and I highly recommend moving here!!

Beautiful property and in a great area.

The staff at The Falls is very responsive and friendly. The complex has a nice community feeling which is great for single people and families alike. Dog friendly. Great location.

Once Amanda and Lisa took over for Connor we had no issues with repairs and maintenance of unit.Communication very good with Lisa and Amanda. I actually had an issue with my wife terry she had fallen do to an illness I couldn’t lift her due broken hand. I called office and Amanda and a maintenance employee were there in less than 5 minutes. That’s a caring type of people you need , they set a good example tks gary english

This is the most beautiful place I have ever lived. This community is very family oriented and there are so many nice people here especially the Property Manager Amanda. She will definitely help anyway she can. She is an amazing person. The apartments are very extraordinary and they are very up to date on all of their appliances and they are very modernized

Great community within a prominent location. Kate and the others in the leasing office are fantastic. Great staff, and amenities.

Love my apartment at the falls. My roommate and I moved in over the summer and have absolutely zero regrets! The amenities are awesome and the pool is the jam. Amanda is the best property manager ever and makes everything we ever need happen!!! The Falls is 100

Just moved in and so far it’s been great! Staff made my move incredibly easy and the apartment is a great layout with a lot of room. New appliances and a private garage were a huge plus!

Very Professional & Accommodating..Kierra & Kati were detailed to my needs and my Place is very Cozy & Peaceful. We enjoy the Amenities,Location & Fountains! #FiveStar

Amazing staff was super informative when I came in to look for a new place. The grounds looked well kept and the apartment I saw was immaculate.

We just moved here and absolutely love the experience. We had a two week notice to move from Texas to Ohio. The staff here was very accommodating, and worked with our very hectic schedule. Keirra was our leasing agent and was always quick and helpful. She has gone above and beyond to help us settle in. The Apartment Manager Amy has been so helpful as well. She connected with us to check in and make herself known in case we needed anything. The apartment had a couple of kinks when we moved in, but Keirra got maintenance in right away. He was very thorough and also fixed a couple of things we hadn't even noticed. If you are interested in living somewhere that feels like the staff genuinely cares. This is the place!

I live in Springboro and have always loved driving past this property. Naturally, this is where I chose to live when I was looking for an apartment. Amanda is so sweet, you can tell she really cares about the people that live in her community. The entire property is gorgeous and extremely well-maintained. I can’t imagine why you would want to live anywhere else!

Lisa has been so helpful in finding a new home. I am very excited to be part of such a nice, clean, safe and responsive community!

The buildings are eye catching and the grounds are beautiful.

Lisa is the absolute best! She was so helpful in getting me moved and finding the perfect place! So far this has been my best experience with an apartment complex! Looking forward to being a resident here!

I Love living here, management is very helpful and quick to respond.

Lisa is the Best!

Lisa always patient and sweet!

Staff is always available to help with any maintenance issues etc!

Lisa was absolutely amazing!!! Very Professional and Informative. We are very happy and pleased we decided to join the The Falls at Settlers Walk Community!!

Both ladies in the office were amazing

New, pristine, friendly staff, excellent service. Very nice place to live.

Highly recommend FASW. Very nice apartments. They are well kept as is the outdoor area.

Amanda and Lisa were amazing!!! Super helpful and very easy to work with. I’ll recommend the Falls at Settlers Walk to anyone looking for a new home.

Great place and people. Lisa and Amanda are the best. Thanks for all of the help.

Lisa in the front office is amazing! She’s always happy and always over-the-top helpful. Whenever we have an issue or need assistance she’s on it in a flash.

Great staff, great school district, awesome apartments!!