1/5 Brittany S. 11 months ago on Google
The
dentist
and
hygienist
at
this
office
is
great
overall.
My
issue
is
with
the
frontline
office
staff,
I
have
4
sons
and
with
children
and
appointments
in
general
it’s
a
lot.
So,
I
tend
to
split
the
appointments
by
oldest
and
youngest.
My
initial
visit
with
my
oldest
2
was
great.
The
same
day,
I
had
an
appointment
with
my
youngest
2
(3
&
6),
my
sons
were
playing
on
the
game
and
arguing
about
how
turn
it
was.
The
clerk
staff
Brittany
took
it
upon
herself
to
turn
the
game
off
and
stated
“now
no
one
will
play.”
Then
sat
down,
she
did
not
speak
with
me
about
the
matter
and
did
not
look
my
way.
Still
love
the
professionals.
So,
we
stayed-
reasons
for
the
visit
oldest
braces,
and
3
youngest
routine
cleaning
and
care.
At
that
time,
it
was
recommended
that
my
son
gets
invasligns-
based
on
his
dentist
recommendations.
So,
made
the
next
appointment
for
structures
and
fittings
for
6/19.
Everything
went
well,
the
dentist
stated
we
can
start
on
the
29th
because
they’re
running
a
promotion.
Initially
I
was
quoted
$500
deposit
from
the
office
manager
Hannah,
but
since
we
were
getting
the
promotion
I
was
told,
there
should
not
be
a
deposit.
Fast
forward-
this
week
I
had
an
appointment
everything
went
fine
the
hygienist
Amber
was
great
and
so
was
the
dentist.
I
asked
Brittany
(different
clerk)
about
my
son’s
appointment
and
deposit,
she
mentioned
that
she
would
speak
with
Hannah,
but
since
we’re
getting
the
promo
no
payment
should
be
due.
However,
she
would
speak
to
Hannah
and
let
me
know
prior
to
my
appointment.
Well,
I
heard
nothing-
my
husband
takes
our
son
to
the
dental
office
and
Hannah
informs
him
that
he
has
to
pay
$500
because
the
deposit
is
$1K.
In
which
is
a
lie,
as
you
see
on
the
picture
below.
Overall,
the
front
office
workers
are
unprofessional
and
appear
to
pick
and
choose
who
and
what
they
want
to
do!
They’re
incompetent
and
unprofessional.
Go
to
this
office,
great
dental
professionals-
just
ignore
the
frontline
staff.
They
require
more
training.
I
would
give
this
place
a
1,
but
the
dental
professionals
are
amazing.