1/5 Aleksandr C. 11 months ago on Google
There
are
too
many
problems
at
this
place.
The
issues
I
encountered
include:
poor
customer
service,
lack
of
adequate
management,
and
disrespectful
behavior
towards
patrons
by
management.
The
following
examples
demonstrate
these
problems:
First,
security
told
my
girlfriend
that
she
could
not
walk
inside
the
arcade
with
a
beer
in
her
hand
that
she
had
purchased
at
the
bar
inside
Round1.
I
repeatedly
told
the
security
personnel
that
she
had
purchased
the
beer
inside
the
arcade.
Despite
these
efforts,
he
told
her
that
she
could
not
stay
inside
the
arcade
with
the
beer
in
her
hand.
She
had
to
stand
outside
the
arcade
while
she
finished
her
beer.
Next,
the
guy
working
at
the
gift
shop
gave
me
and
my
girlfriend
back
the
wrong
game
card
with
a
zero
point
balance.
This
happened
after
we
cashed
out
our
combined
winnings
from
both
of
our
cards.
The
total
amount
was
around
1701
points.
The
guy
working
at
the
gift
shop
told
us
that
we
had
a
remaining
balance
of
220
points
left
on
one
of
the
remaining
cards.
I
checked
the
point
balance
on
the
card
that
he
returned
using
the
machine
inside
the
gift
shop.
I
discovered
that
he
gave
us
back
the
wrong
card
with
a
zero
balance.
Then,
he
claimed
we
had
the
2nd
card
with
the
remaining
balance.
I
repeatedly
told
him
that
neither
me
nor
my
girlfriend
had
another
game
card
in
our
possession
before
he
finally
decided
to
call
a
manager.
It
took
several
minutes
before
the
manager
showed
up.
Neither
him
nor
the
manager
could
find
the
lost
card
with
the
remaining
balance,
even
after
we
showed
them
our
receipts.
Instead,
the
manager
gave
my
girlfriend
a
replacement
card
with
only
91
points
left.
She
said
that
was
the
best
she
could
do.
Third,
many
of
the
machines
(ex.
air
hockey
games)
were
out
of
order.
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