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JF 3 image

JF 3

Restaurant โ€ข Meal delivery โ€ข Pizza delivery service โ€ข Sushi takeaway

๐Ÿ˜  I ordered food to be delivered at my house and my order never arrived, but the rider marked it as delivered. I called customer service and even had that useless chat thingy with them and after 5 hours my issue wasnโ€™t resolved. I didnโ€™t get my food, no refund, no coupon, not even an apology from the... People often mention service, order, customer, delivery, Jumia, time, call, ordered, deliver, refund,


Address

JVM2+JH8, Boundary Rd, Accra, Ghana

Website

food.jumia.com.gh

Contact

+233 30 274 0650

Rating on Google Maps

2.70 (118 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: service (42) order (29) customer (25) delivery (18) Jumia (18) time (16) call (13) ordered (11) deliver (11) refund (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sylvia A. 2 years ago on Google
    Absolutely terrible service. Third time trying to place an order today. First two declined after money being taken, third one accepted. Order confirmed at 16.58. Now 19.33 and still no food and "Customer Service" refuse to give a refund. Avoid at all costs. Charlatans! If I could give zero stars, I would.
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Nneka J. 2 years ago on Google โ€ข 29 reviews
    I ordered for two smoothies from Nourish Lab Osu. They sent me a completely different flavor. The second cup even poured in the rubber. The smoothie was so watery and tasteless. I wouldnโ€™t recommend this service to anyone.
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Laura A. 2 years ago on Google โ€ข 9 reviews
    Save yourself time and money and use another app. Terrible customer service. Received the wrong order and immediately got in touch with customer service to ask for a replacement. Was told someone would get to me in 5 minutes. Took 2 other chats with customer service on the app and 45 minutes for someone to actually give me a call back. After that call, I was assured that my order will be delivered again which never happened. The rider called me saying the vendor was not being cooperative. I called customer service once again and after 2 hours since the first delivery, I now received my lunch. They are a COMPLETE JOKE. The rider then proceeded to try and argue with me after delivering my food because I hang up the phone after he told me he would call me back. What was I supposed to do? Wait on the line?? 0 stars if I could
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Zulfa T. 1 year ago on Google โ€ข 37 reviews
    Ordered food with missing items. I contacted the customer care team and they apologised. I was told a voucher will be issued. I thought it will be linked to your account for the next purchase. I got nothing!!! When I spoke to them again, I was told itโ€™s on the system as issued for thereโ€™s nothing to be done. They canโ€™t reissued me another one.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Lalah N. 2 years ago on Google โ€ข 11 reviews
    How do you order food to be delivered at your doorstep and after over one hour of waiting the rider finally shows up and tells you he canโ€™t deliver it to your apartment number? That you should come downstairs because itโ€™s not his job to bring the food to you? Called to complain to management and of course they were of no help. Doesnโ€™t make any sense! The whole purpose of having things delivered to your house is to not leave your house! Terrible service all the time.
    4 people found this review helpful ๐Ÿ‘

  • 1/5 abiade g. 2 years ago on Google โ€ข 4 reviews
    Very terrible service. Riders will pick up your order then decide not to show up. It's either the riders say they had an accident or their bike is faulty. When you call customer care to report, they'll tell you someone will call to follow up but they never call back. If by some miracle they call, it just to "Apologize for inconveniences" but not actually do anything. If you pay online too, your money is gone if they don't deliver!
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Steve W. 4 years ago on Google
    HORRIBLE! You will starve to death waiting for a Jumia Food delivery that will never arrive. They point at the restaurant. The restaurant points to Jumia. Meanwhile, I am at home with hungry children crying for food that never comes. This review is posted after trying to use Jumia Food more than once. Every time it is a problem.
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Ian A. 2 years ago on Google
    Jumia Food is a scam. Anytime they release the Ghc15 off Voucher Code on Friday they block my location and other places close to my location. I ordered Nana K Fast food previous day in Legon and the next day that was Friday they said the same restaurant doesn't deliver food there. I even tried restaurants situated in Legon they said they don't deliver there. How can you be in Legon and not deliver in Legon? I wanted to even order something without the voucher code since they didn't want me to use it but I couldn't. I don't know about other locations but anytime they release the voucher code they block the whole Legon and it's vicinities and my place of residence too. If you know you can't bear the cost of the voucher promo then please don't do it. But don't lie to the public about it. This is fraud and you guys can be sued for it. I am so disgusted by Jumia Food. After the 2pm-5pm duration for the Voucher code, I could now order in Legon. That is so bad. All my Friends in school complained bitterly about this.
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Mazen D. 4 years ago on Google
    Extremely bad service, driver went for another pick up while we wait for our food, NOT RECOMMENDED , If u wanna go hungry order now
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Cyntaya D. 2 years ago on Google
    Service is terrible. I never received my food and did not get a refund ๐Ÿ‘Ž๐Ÿพ๐Ÿ‘Ž๐Ÿพ๐Ÿ‘Ž๐Ÿพ
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Saint A. 4 years ago on Google
    The phone service is awfully bad. It was as if I was standing outside an opera house talking to Jumia in small room the opera building during a performance. Bad voice setup from the call center. I struggled to hear the attendant and in the end, she said they donโ€™t deliver to Valley Oyibi. Huge disappointment.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Kwame D. 5 years ago on Google
    These guys are very useless. Very poor service. Will not advise this app or service for anyone.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Ginger A. 2 years ago on Google
    Jumia if you know you are not cut off for discounts don't dare do it. I ordered for food with missing items. I have complained and you are telling me someone will get to to me. Called the rider only to be told dat the office said that was all. Who does that. Don't annoy me oo. At all. Come for the food. As for the money keep it. My God will judge you. The nonentity of it
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Talibah A. 5 years ago on Google
    The service is absolutely horrible. The customer service is terrible, they are unreliable and I strongly do not recommend using this establishment because every time I have used them, I have had horrible experiences
    2 people found this review helpful ๐Ÿ‘

  • 1/5 evans y. 3 years ago on Google
    Made an order around 6:32 pm and up till now it hasn't been delivered. Their customer service line too is not going through. Their delivery service is poor
    1 person found this review helpful ๐Ÿ‘

  • 1/5 J F. 4 years ago on Google
    Terrible customer service. A restruant can mess up an order or meal and Jumia will only have the resturaunt make the order without discount or anything else to make it right with customer. This seems to be the treatment with all businesses in Ghana, or Accra anyways. Do you not care about your customers? This is pathetic.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Alberta Atwesa n. 4 years ago on Google
    What you see is what you get. Great customer service too!! UPDATE Im very glad i tried it before reading reviews ๐Ÿ˜‚ Not saying i didnt have issues with them The first time was smooth heck i was the one who caused the rider inconvenience when he had to wait more than 10mins for my mobile money to go through he ended up Leaving without a notification ๐Ÿ˜ณ Second time was a mess lol i ordered and jumia customer service calls me an hour later to ask me to order again due to some network problems... Turned out i had another hour to spare. Third time extremely smooth. Ok so my point is NB ALWAYS MAKE SURE YOU DOUBLE THE TIME THEY SAY YOUR FOOD WILL BE DELIVERED.. POLITELY ASK THE RIDER TO BRING CHANGE IF ITS SO IMPORTANT TO YOU. im not sure about this but i think jumia asks you to make sure your money doesn't need change. This prompted me to ask the rider and he didn't have a problem with that. I always order from same restaurant though ๐Ÿค”
    1 person found this review helpful ๐Ÿ‘

  • 1/5 MARTHA D. 4 years ago on Google
    Delivery is very bad
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Marty K. 5 years ago on Google
    Every single time I order with Jumia Food there's an issue. Mistakes with orders, incredibly long waiting times, riders with no change. Stay away from Jumia Food if you can!
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Arthur M. 4 years ago on Google
    Food hasn't been delivered!!! Waited and called over 3 hours. AVOID!!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 lesli d. 4 years ago on Google
    very pleased....The rider was very nice too
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Henry A. 4 years ago on Google
    The order took bloody 2 hours instead of 44 minutes your representative lied about the timing and u refuse to cancel the bloody order, if they don't have the menu item just say so don't keep me waiting and then lie about it
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Richman 2. 4 years ago on Google
    Great food, excellent delivery services
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Owuraku Q. Q. 4 years ago on Google
    I ordered a meal from KFC which we all know doesn't take long at all and my meal arrived 2 hours later. Horrible service
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Adrian O. 2 years ago on Google
    Rude customer service staff. Awful service. You're better off calling an Uber to pick up your food from the restaurant.
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Jemima K. 3 years ago on Google
    Good delivery system..You can track your deliveries
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Justice A. 2 years ago on Google
    Bad service ๐Ÿ˜”. They take the order, receive payment yet, fail to deliver the food. The agents would give you an excuse of high demand. How are you going to compete with your competitors(Bolt).
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Jess A. 2 years ago on Google
    I ordered food and paid for delivery but the order was never processed and their number doesnโ€™t even go through . Worst service
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Crystal Investement G. 3 years ago on Google
    Do not pay online riders might not deliver and jumia wont do anything about it
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Naa 2 years ago on Google
    Why do donโ€™t you pay vendors on time? How do you expect them to restock? Also ignore their calls and make them look desperate for their own money !!
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Efya F. 1 year ago on Google
    Your customer service is the worst, after I get my refund I am deleteting the app Update: I never got my refund. if you use jumia food please pay on delivery or do not use jumia food at all they're thieves
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Stay S. 2 years ago on Google
    One of the absolute worst food delivery services there is. Customer service is non existent and the service fees charged are far more than the delivery fee with other services.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Jephthah D. 4 years ago on Google
    Excellent customer service, meal of great quality and delivery was on point!

  • 1/5 Ivy D. 3 years ago on Google
    Why are u guys like this I ordered banku, fish and wele But rather u guys decide to choose a different food For me to eat Abi ,,, this my first and last ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

  • 5/5 sukenibe w. 3 years ago on Google
    Fast and reliable services

  • 5/5 NAFIU H. 2 years ago on Google
    I haven't ordered food on jumia but they are good at other side thus electronics aspect

  • 1/5 fatayi r. 5 years ago on Google
    Can't deliver if it's even walking distance because of restaurants location. What a joke if you compare to Uber eats that's for the Dada ba fo) lol if u know u know

  • 1/5 J B. 2 years ago on Google
    I placed an order 6 days ago, it never got delivered and they claimed they had cancelled the order and I will receive a refund shorty. It's been 6 days and all jumia does is toss me around and have their customer reps tell me nonsense. Just look at this. It's better you call the restaurants directly to order than use jumia to be honest

  • 1/5 obaa yaa okyere- d. 3 years ago on Google
    I ordered food at 2:18. Itโ€™s currently 4:33 and I havenโ€™t received it. Itโ€™s very upsetting and disappointing. Iโ€™ve been calling for over an hour yet no response. I honestly would not recommend this to anyone who wants quick delivery.

  • 1/5 Joรฃo Q. 5 years ago on Google
    More than 2h waiting for my food. And now they're closed. Unprofessional

  • 5/5 Anderson G. 5 years ago on Google
    Well it was amazing

  • 1/5 genny l. 3 years ago on Google
    I ordered food and I was told u don't deliver to Ashaiman, so pls stop sending me notifications ๐Ÿ˜ก

  • 5/5 Berima G. 4 years ago on Google
    The best and I will recommend it to anyone who has a hungry stomach, try and you will thank me later..

  • 5/5 Hiba O. 4 years ago on Google
    It's very good I loved it I would recommend it to all , the best ever in gh

  • 5/5 Melissa M. 3 years ago on Google
    the best place to get your meal at record time

  • 5/5 Mabel A. 4 years ago on Google
    Best customer service ,delivery always on point .I will recommend any day !!

  • 5/5 Maria 4 years ago on Google
    Jumia food is a life saver ๐Ÿ˜ฉawesome customer service!!I will always definitely recommend ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ

  • 1/5 MARIAM A. 4 years ago on Google
    Useless app.. Jumia food isn't reliable at all.

  • 1/5 christine s. 4 years ago on Google
    Sadly, they don't deliver to foods to anywhere beyond Accra.

  • 2/5 Sasha B. 3 years ago on Google
    So many improvements needed. Frustratingly, my order is almost always cancelled! I think it's best to order directly with the restaurant (if the option is available) as Jumia is just the middleman with no additional knowledge

  • 5/5 Nina H. 4 years ago on Google
    Recent delivery took less than 30 mins, was very pleased. I like the range of restaurants.

  • 1/5 Kwame Adu M. 3 years ago on Google
    Worst delivery service of all time. Don't waste your time on this.

  • 5/5 Joycelyn A. 3 years ago on Google
    Its nice.on point

  • 3/5 carlo a. 3 years ago on Google
    sometimes delay

  • 4/5 Jerry Q. 4 years ago on Google
    Dilivey time is decent, but the rider had a hard time locating my house

  • 5/5 Michael T. 4 years ago on Google
    Reliable, fast and delicious foods

  • 5/5 Lydia M. 4 years ago on Google
    Is the best I have seen so far .Great customer service ,I will recommend to anyone to use Jumia App

  • 4/5 Samuel N. 4 years ago on Google
    Cool place.. Nice food..

  • 5/5 Freddy A. 4 years ago on Google
    Best food delivery service in Ghana. No doubt. Feels like every restaurants in this country is available on their platform, hopping from one restaurant to the other in a matter of clicks.. I strongly recommend them to any one

  • 5/5 Paddy Supremo Q. 4 years ago on Google
    Great Experience..Delivery on time

  • 5/5 Raphael Wiredu B. 4 years ago on Google
    Quality service with excellent customer service.

  • 5/5 Senanu T. 4 years ago on Google
    Excellent service.. i was pleased

  • 1/5 Michael A. 2 years ago on Google โ€ข 2 reviews
    I ordered food to be delivered at my house and my order never arrived, but the rider marked it as delivered. I called customer service and even had that useless chat thingy with them and after 5 hours my issue wasnโ€™t resolved. I didnโ€™t get my food, no refund, no coupon, not even an apology from the driver or customer care for an undelivered meal. One agent by name Emmanuel even ended a session with me because I kept asking them of the whereabouts of my food, food I payed for my family and I to eat. Initially I thought Jumia food could be the next big delivery service in Ghana, but with this bad customer service and rude behavior of riders, if management doesnโ€™t interfere, Jumia food will go downhill very fast.
    9 people found this review helpful ๐Ÿ‘

  • 1/5 Benjamin A. 2 years ago on Google โ€ข 2 reviews
    With the surge of many food delivery companies, one would think a company like Jumia Food Ghana that has been in the market for a while now would have the best customer service experience but thatโ€™s not the case. Itโ€™s been 6 days since I made an order to a vendor from their app. After several minutes, got a notification on the app indicating that the delivery guy has arrived with my order. Went outside to meet up but he wasnโ€™t there. After several calls to him, I finally reached him only for him to tell me that he was still at the vendorโ€™s location and that the vendor has closed when he arrived to pick my order. I immediately made a call to their call center to report this and was promised refund of my order will be done early morning next day since I paid via MOMO. Till now, no refund has been made. Whenever I call, they will say refund will be done shortly or an agent will call you. When I chat them on their Live Chat, they will say they are sending reminder to the payment to be done and refund will be done shortly. 6 days guys. I wonder what their definition of shortly is. The money is just 31.35 cรจdis. One of the annoying moments of this is twice I went on their live chat and an agent called Emmanuel A. received my chat. He ended the chat session on both accounts after I had made my complain without giving me any feedback or assurance. With brands like Glovo giving a good competition, you guys are feeling yourself with this kind of treatment to customers.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Marco P. 2 years ago on Google โ€ข 2 reviews
    customer service is so bad. Login Jumia App with GH mobile number and password. Orders cannot be placed because the mobile number is allegedly not stored! And why can I register with my mobile number? Customer service is overwhelmed and asks in writing via chat if I want to place an order. My problem itself is not addressed.
    2 people found this review helpful ๐Ÿ‘


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Amenities


  • Service options
    • โœ“๏ธ Delivery
    • โœ“๏ธ Takeaway

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