Angelina T. Was the sweetest person, I would definitely come again. She was helpful and answered my questions nicely.

Very young inexperience staff, lines are always long and kids at the register always have questions or problems running simple transactions. If you bring your kids they will get tired of standing around, even on a slow day, due to the staffs poor CS. Shame of franchise to have such poor execution, product it self is decent.

Sorry to say but the service was too disappointing, a line of people waiting on the staff to finish rolling that dough… Not taking the job serious on these holidays🎄don’t hire young people. 12/20/2021 4:00 pm

Never has 2 registers open theres always a big line just really bad service

Horrible fing customer service. If you are open you should not tell a customer they can't have something that is on your menu. I waited in line to be told they would not make any petzel dogs. Mind me Im 7 months pregnat I made it clear I understood I'd have to wait. It seems just to avoid taking long they refused to make them. I have managed restaurants before and I know that the worst thing you can do as a manager, is refuse to sell a product on your menu to customers in the store before it closes.

Was told the wait was 30 mins they asked me if I was waiting for an order and I said yes and he said oki in 30mins I had to wait another 30 mins then I wanted to order a pretzel the wait for that was 15 more mins ridiculous yall need to hire more people cause 2 people to handle a long line is sad!

I've been to the location in the Outlet Shoppes twice. A bit on the pricey side, but good pretzels. I would prefer they heat up the cup of cheddar cheese though.

Love their quality of their food. Every time I buy one is fresh out the oven, delicious!

I dont know why it says it opens at 10am and right now I went and it’s still closed and it’s 11:20 am. It’s ridiculous!!! And they do t even acknowledge you! Super disrespectful! At least say that you open late or acknowledge people who actually want to go buy.