1/5 Dennis S. 3 years ago on Google
Terrible,
apathetic
service
ruin
a
otherwise
good
meal.
Do
yourself
a
favor
and
go
somewhere
else!
Visiting
Laredo
from
San
Antonio
and
hearing
of
the
hoopla
surrounding
the
opening
of
La
Laguna
near
The
Rim,
I
had
high
hopes
of
eating
at
this
location.
I've
visited
La
Laguna
several
times
in
my
past
Laredo
trips,
most
recent
in
February,
and
have
seen
the
decline
in
service
and
quality
of
experience.
On
this
visit
during
a
steady
Sunday
night
(not
busy
at
all)
the
server
wore
her
mask
under
her
nose
while
she
randomly
walked
up
to
our
table
of
four
and
muttered
"Drinks."
No
hello,
introduction,
name,
or
welcome...
Just
"Drinks"
Four
waters
ordered,
four
bottles
of
HILL
COUNTRY
bottle
water
dropped
off
at
the
table
with
chips
and
2
sauces.
We
were
still
looking
over
the
menu
so
asked
for
a
minute...
15
mins
later
she
returns
to
rudely
take
our
order,
"What
do
you
want."
We
order
then
asked
for
more
chips
and
she
said
ok.
After
12
mins
of
waiting
for
chips
I
went
to
the
front
to
tell
a
guy
that
our
service
was
terrible
as
the
server
disappeared
again.
He
asked
another
server
to
take
us
chips,
which
came
out
promptly.
Maybe
5
mins
later
the
first
plate
of
food
is
brought
out.
Seven
mins
later
2
more
plates
of
food
are
brought
out.
The
server
asks
if
everything
looks
good
and
I
ask
about
my
plate,
she
looks
at
me
like
i
was
crazy
for
asking
for
food
at
a
restaurant
then
asks
what
I
ordered.
I
look
at
her
amazed
that
she
didnt
realize
an
entire
plate
if
food
is
missing.
She
checks
her
pad
and
disappears
for
over
10
minutes.
Another
person
brings
out
the
plate.
It
took
over
30
minutes
for
my
food
to
come
out!!!
She
forgot
to
put
in
my
food
order!!!
I
thought
of
complaining
again
but
the
front
desk
didnt
care
the
first
time
I
complained.
When
the
bill
came
out,
we
were
charged
$2
for
each
HILL
COUNTRY
bottle
of
water!!!
This
place
is
a
RIP
off
and
a
joke!
I'm
not
one
to
rant
and
complain
but
this
was
the
last
straw.
The
manager
removed
the
waters
and
we
were
charged
for
the
food,
which
is
perfect.
I
will
never
return
to
La
Laguna
nor
recommend
it.
Do
yourself
a
favor
and
go
somewhere
else.
1 person found this review helpful 👍