1/5 Vicky H. 7 months ago on Google
I
made
the
booking
two
months
in
advance
and
as
you
can
see
from
the
room
description
it’s
double
or
twin
bed
so
I
wrote
to
say
we
would
like
a
double
to
which
a
copy
and
paste
response
came
that
it’s
‘subject
to
availability’.
On
arrival
we
were
met
with
no
enthusiasm
told
the
room
was
not
ready
which
was
fine
so
we
went
to
lunch
after
which
another
staff
who
seemed
equally
nonchalant
showed
us
to
our
room
at
the
entrance
down
some
stairs
to
the
right.
She
opened
the
door
and
I
stepped
in
and
started
sneezing
there
was
a
dank
musty
mouldy
smell
to
which
she
replied
it
was
the
Sinatra
mountain.
After
looking
round
the
property
I
realised
that
the
other
rooms
were
either
facing
the
hills
or
the
swimming
pool
and
had
sun
where
as
our
room
was
semi
below
ground
level
looking
at
the
car
park
and
air
conditioning
units
and
their
storage.
People
were
walking
by
constantly
and
there
were
no
net
curtains
for
any
privacy
unless
you
closed
the
black
out
curtains
or
shutters
so
you
had
no
natural
light.
I
subsequently
said
to
the
lady
that
we
had
booked
a
Mountain
View
room
to
which
reply
came
‘subject
to
availability’
and
we
are
fully
booked
till…why
can’t
they
block
off
the
room
that
you
actually
paid
for
(they
take
payment
in
advance)
or
have
accurate
descriptions
perhaps
people
might
even
pay
more
for
the
view?
That
night
I
had
an
asthma
attack
and
my
husband
developed
a
cough
on
inspection
there
was
rising
damp
from
the
walls.
Next
morning
I
had
a
look
around
other
rooms
being
turned
over
which
didn’t
have
the
same
problem
the
staff
was
fully
aware
of
problem
of
the
damp
room
from
their
attitude
not
their
fault
but
obviously
management
above
couldn't
careless
since
a
place
like
Sintra
there
are
no
returning
guests
and
you
will
be
gone
and
they
are
fully
booked
anyway.
Other
things
that
made
our
experience
unpleasant
was
the
lady
at
breakfast
was
slamming
down
the
food
at
our
table
no
smiles
no
greetings
and
we
can
hear
her
attacking
the
dish
washer
like
she
was
having
a
bad
day.
I
don’t
blame
her
as
the
second
morning
I
saw
her
making
the
beds
and
running
down
the
stairs
to
serve
at
the
table
totally
disgruntled.
The
Heating
and
AirCon
functions
were
locked
in
the
room
not
the
public
areas
and
the
pool
was
not
heated
(again
turned
off
she
says)
despite
two
previous
hotels
we
stayed
at
already
had
theirs
on.
No
kettle
in
the
rooms
and
just
a
nespresso
machine
in
the
common
area
with
a
note
of
2euros
per
capsule.
This
just
sums
up
their
idea
of
hospitality.
From
the
photos
it’s
very
instagram
place
with
a
fancy
Hidden
Place
group
title
but
at
best
it’s
totally
soulless
and
at
worst
a
real
health
hazard.
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