1/5 Bianca L. 2 years ago on Google
Great
Staff
But
Flying
Bugs
Abruptly
Ended
My
Stay
After
reading
the
wonderful
reviews,
I
knew
I
had
to
book
here.
The
staff
on
the
property
are
outstanding,
so
I
want
to
make
that
point
before
I
finish
my
review.
They
are
ALWAYS
willing
to
assist
you
and
made
my
stay
wonderful
before
an
infestation
of
bugs
caused
me
to
have
to
leave
my
room
and
reservation
two
days
early.
I
am
writing
this
after
checking
in
at
my
new
hotel.
Around
8
pm
today,
I
returned
to
my
room
after
a
full
day
visiting
the
sites
of
Sintra
and
went
to
close
the
wooden
shutters
and
noticed
what
looked
like
wings
from
bugs
on
the
windows.
I'd
closed
the
shutters
two
nights
in
a
row
and
hadn't
noticed
anything
like
that,
so
I
took
a
closer
look.
There
were
dead
and
alive
flying
bugs
all
over
the
window
seal,
the
desk,
my
clothes,
my
suitcases,
on
the
floor,
and
around
the
bed.
Again,
none
of
this
was
the
case
before.
So,
I
went
to
chat
with
Andrea
(who
is
lovely
btw)
and
she
let
me
know
that
housekeeping
had
noticed
the
boom
of
bugs
and
alerted
her
and
she
did
her
best
to
clean
them
up.
However,
hours
later
when
I
arrived
the
situation
was
worse.
When
I
checked
in
my
air
conditioning
unit
was
leaking
water,
so
they
brought
me
a
heater
and
blanket
instead.
But
the
heater
made
the
air
dry,
so
the
team
placed
a
humidifier
in
my
room.
I
think
the
heat
(it
was
a
warm
day
today)
and
the
humidifier
must
have
hatched
bugs
that
were
already
living
in
the
room
because
they
were
literally
everywhere.
I
asked
if
the
windows
had
been
left
open
and
I
was
told
no.
Andrea
told
me
the
only
option
was
to
move
hotels
because
there
weren't
any
other
rooms
which
was
a
bummer
for
many
reasons.
Additionally,
the
information
shared
by
her
management
let
me
know
that
they
didn't
see
this
as
a
big
deal
which
was
even
more
of
a
disappointment.
Bugs
(live
and
dead)
in
a
guest's
room
and
additionally
in
their
luggage
and
on
their
clothes
are
a
pretty
big
deal
in
my
book.
As
I
write
this
I
am
in
a
new
hotel
and
had
to
pay
for
a
cab
to
leave
as
management
didn't
even
offer
to
take
care
of
my
cab
fare
given
all
that
happened.
The
on-site
staff
is
amazing.
However,
it
doesn't
seem
as
though
upper
management
rises
to
the
occasion
to
ensure
guests
feel
valued
and
safe
when
things
go
wrong.
And
for
me
this
was
big.