1/5 Carlota S. 5 months ago on Google • 2 reviews
We
recently
visited
Vichy
Catalan
Spa,
opting
for
a
massage
and
spa
circuit.
The
overall
experience
left
much
to
be
desired.
Firstly,
the
hotel
appeared
outdated,
and
common
areas
like
the
cafeteria
were
unwelcoming.
Despite
not
staying
in
the
hotel,
we
booked
a
50-minute
massage,
only
to
be
shortchanged
by
10
minutes.
The
massage
therapist
lacked
a
friendly
demeanor,
and
the
cramped,
cold
room
disrupted
the
flow
of
the
massage.
The
spa
circuit
didn't
fare
much
better.
The
pools
were
uncomfortable—the
hot
pool
had
aggressive
air-conditioning,
making
it
chilly,
and
the
jacuzzi's
cold
water
rendered
it
unusable.
The
sauna
doors
didn't
close
properly,
affecting
the
temperature,
with
a
constant
influx
of
people.
Moreover,
our
€180
payment,
which
we
believed
covered
everything,
ended
up
excluding
towels
and
swimming
cups,
information
withheld
during
booking.
In
summary,
Vichy
Catalan
Spa
provided
a
subpar
experience
at
a
high
cost.
We
wouldn't
recommend
it
to
others
and
certainly
won't
be
returning.