They will never get your sandwich right. Asked for a turkey sandwich with everything. I even had to tell the staff how to redeem my perk points. Like what. And the drive thru has been down for weeks with not taking card. Ridiculous.

Since they deleted my first review. They will never get your order right. I was there yesterday day and made me a turkey sandwich with everything. And they fixed me a sandwich with just meat and cheese. I came back for them to make the sandwich over. The customer service is horrible the whole staff needs to be changed. I even had to tell them how to redeem my perk rewards. Like what. They need to learn customer service and how to listen and make orders for customers. They deleted my last review and picture of my bare sandwich. Get it together I will be contacting corporate because this is the not the first time.

Great sandwich but they put a lot of stuff i don’t ask for and they only had chips for a side 😾 still the food was on point 👌🏽

Very rude workers one young lady and waved me off while I was in the drive-through window so I realize that I was missing a whole sandwich and also my soup so I went in the inside to get it also I put another in order for cookies one of the young ladies tell me we did that order already and I said I order again she gave me a very hard time I’m showing her that I ordered cookies in the app. She was basically telling me that I only can order one time not multiple times. What type of business is this that nice staff need to be fired if you wanted to be treated with respect, please go to another potbelly’s not this one.

I read all the reviews before I wrote mine and I know we all ain’t lying or crazy. Smh. I came here the other day for the first time and my sister and got a sandwich and soup. I got the avo Turkey sandwich and broccoli cheddar soup. My sister got the tuna sandwich and the vegetable soup. My sandwich was just full of Turkey and it looked like a dog licked it and put it back on the sandwich. It was one pickle and 3 cucumbers. I counted. Even the pickle had no flavor. The soup was fine just not hot. My sister sandwich was so disgusting looking. Looked like someone chewed up the insides of her sandwich and spit it back on the bread. Her soup was fine but not hot either. Ridiculous. First time coming and last time as well!

I ordered a pickup on-line, when i went to pick up they were out of my soup and incorrectly made one of the sandwiches plus it didn't take the buy one get one coupon off. They told my husband they didn't know how to adrefund it and to take it up with my bank. I would love my money to be refunded

The Avo Turkey is a big "nothing burger" It literally tastes like nothing! So I picked it apart and my conclusion is you have to stop using these low quality foods. The only thing I enjoyed was the bottled water...smh

Went through the drive-thru today on September 1st, 2023. The service was fast and wonderful. The girl working the drive-thru window was very polite. I had the chicken pot pie soup for the first time and it is out of this world delicious. I can't believe I've been missing out on it all of these years. Will be getting it a lot more. The cheddar broccoli soup is always fabulous as well. Thanks Potbelly for great food.