I was just at the store in the shoe department looking for a specific pair of shoes I needed to purchase. I walked around looking for a solid 10 minutes trying to find them and not one associate came up to me asking if I needed help. Keep in mind, the department was not busy and there were plenty of employees standing around. They all just watched me with snobby and pompous looks on their faces and apparently could not bare to ask if i needed help. I eventually had to approach them with my questions and the employee I spoke with was rude and arrogant, even though I was going to make a purchase. I ended up leaving because no customer deserves to be treated like that and I wanted to take my business elsewhere. After reading other reviews, it seems that multiple other people have had this same experience in the shoe department. I find that disgusting that you can treat any human being that way, let alone potential customers. How sad! I hope you can listen to these reviews and change can be made in this department. Discrimination should not be accepted in 2023!

Last august, I came to this location to get clothes for work.( which is what my objective this go around was too) I had a not so great experience. I submitted a review and expressed said experience. Someone in management contacted me, and asked to give them another shot… it took me a year to do so. I expressed Nordstrom lost their way, and felt zero customer service. I expressed it used to be the pinnacle of customer service and I had felt that way from them in years This go around, was a day and night difference. My consultant was Daniel, and holly hell, what a great experience I had. He gave me all of the time and attention and then some. I refuse to ever work with anyone else ever again. He was polite, remembered my name, gave great advice, and he actually gave a damn. Not pushy at all, treated me like I had the financial means, and didn’t view me as “kid” like I am often treated. Online shopping is much easier, but I love getting service. That’s exactly what I got, I will e returning after my temporary leave of absence and will only work with Daniel. He deserved his commission and much more!! Thank’s for turning my frown upside down. Ask for Daniel E, he will take care of you, give great advice and he knows his stuff.

Their online shopping is definitely not the Nordstrom customer service experience! They charged me for the items that I purchased online and recommended in-store pickup. I got the email my stuff was ready on 5/31, went in today and it had all been returned because of their in-store policy of return after 5 days,even though it was bought and paid for. Ridiculous and a waste of my valuable time. I will try another store for my purchase.

Since Covid-19, this location has gone downhill. Disheveled employees, disheveled store. Had money to spend and simply walked out.

Shopping was fine. The restaurant was not so good. Had to wait ten minutes waiting to order while the person wiped menus, then moved on to dry silver ware, while there was a line of eight. When I asked if we could get help,.I was told the kitchen was taking a break. Finally ordered. The food was good and our server did the best she could. Service at the Cafe needs to improve if Nordstrom wants to be known for their service.

I had a wonderful experience at Nordstrom on 9/23/22 at the Jo Malone perfume counter. A woman named Anna helped me. She was super helpful, friendly and professional. She was not pushy at all and made me feel comfortable asking all my questions. I left feeling like I had made a friend. I had walked all the way down the corridor of the mall and even turned the corner when she came running to find me. She had forgotten to put something in my bag and had come running to look for me. She went above and beyond in customer service. I will definitely be returning on my next trip down from Idaho.

Went to Nordstroms for shoes for myself they have one of the Best shoe selections and service always taken care of! Went in shoe department today not one person even asked if I needed anything during the fifteen twenty minutes I was there, I looked around the employees help the ladies during that time! My wife was helped right away while I waited for someone to assist me in men's shoes, shell shocked with the whole situation at hand, Left with no shoes for myself!!! Never had this happen in Nordstrom store ever!

Went to get a soft bathrobe for my wife. They were quite expensive, but I had walked into Nordstrom, so I knew what I was in for. They had quite a wide selection as opposed to the other stores I've been to, and the lady in the sleepwear Department was super helpful, show me all the different sections where they had robes, and explain which ones were for after shower, for comfort, and for colder weather. All in all quite a good experience, and was certainly treated with more Congeniality than I expected as I walked in with dirty boots and concrete dust all over me and still received five star service.

Usually I avoid going into Nordstroms unless I really need something or I'm in the market for a new perfume. The women's fragrance manager Nancy was so nice and helped me sample some new scents so I could pick out a new perfume when I'm ready. She's extremely pleasant and made looking for new scents a good experience.

I come here to see current trends. This year I'm reverting back to last year's current trends, there are some fun things however I think last year's was great because they didn't have such a divide between younger and older. Everything kind of flowed into each other. This year it's more distinct.

My experience with Grace Osborne, a customer relationship coordinator at Nordstrom Fashion Place, was extremely unprofessional. She sent me an email on October 7th offering a $50 off if I reply & let her know if I prefer to shop in-store or online. I sent her a reply 3 hours later and she kept emailing me back with more and more questions even after I have already sent her my choice of shopping experience and the item number of which I’d like to purchase. She claimed that she was on vacation and didn’t get back to my email until October 20. Then on October 21, she proceeded with “I will have one of our stylists send you a discounted link today”. It is now October 28, and no one, not even Grace, has bothered to follow-up if I have made my purchase. I haven’t and will not be able to now because the item I wanted is now sold out! Please do not send an email offering such thing if you cannot honor it.

Please give Denny a raise! Outstanding customer service! Nordstrom is lucky to have him. Denny went out of his way and stayed after closing to help resolve my issue.

I seriously had the most amazing experience. I went to go look at few colognes and fragrances and I went in having very limited experience or understanding of men’s colognes. Mason at the men’s fragrance counter was beyond amazing. He was knowledgeable, such a master at his craft, he helped guide me and walk me through exploring new scents as well as the intent and occasions to wear a given cologne. With this new understanding, I walked out with 6 new fragrances. I will be back and I’m so happy to have talked with Mason.

At risk of sounding dramatic: beware of bringing in outside clothing for alterations at Nordstrom. And also, my garment was pretty badly botched at this location. I'm now left with only the option of chalking this up to a learning experience on my part, but, before this experience, I didn't really consider how much the consumer is on the hook for anything that could go wrong with an alterations service and end up with no recourse. I've brought a handful of clothing items into this Nordstrom location for alterations over the years (some turned out better than others), but I have never had an expensive garment rendered unusable (and honestly looking a bit hacked together) until now. Gabby did my alterations and we agreed that I wanted the shoulders taken in and a seam added down the back to slim the garment. When it was returned to me (a full 3 weeks later), the entire upper body/neck area was hacked together poorly, and now the neck hole has become so small that I cannot pull it on or off my head without an absolute struggle (as in, taking off my earrings and yanking it on/off -- goodbye to any lipstick or makeup that was on my face prior to the struggle). After it hung in my closet, unused, for a few weeks, and while it sunk in that my garment was essentially botched, I decided to take the garment back in and speak with the alterations manager, Roberto. He informed me that so much material had been taken off the garment by Gabby, with none left behind for flexibility, that even he wouldn't be able to fix it. The best that Nordstrom could do in this case was refund my alterations fee, which they did. In terms of recourse, that was about what I was expecting as a bare minimum really, but, lesson learned, and I won't be going back to this location for alterations or bringing outside merchandise in for alterations at any Nordstrom again.

Absolutely love this location because of Grace. She makes EVERY shopping experience the best. I’m so grateful to have someone so carrying and genuine while shopping.

I had to give 2 because we tried shopping for my 9th grade daughter... and it was hopeless. I have respected the Men's department for years as the most reliable source for my business casual needs, and when lucky, just casual. And when my older daughter was starting high school, Nordstrom was 50/50 okay. bit sadly things have changed. the prices are now Beyond ridiculous... even for Nordstrom. the selection of styles were incredibly sparse, and in the end, we didn't find Anything we would buy for Any price. The worst was that we were completely ignored by staff for our entire visit, they were visible throughout the departments we looked through... but not even One approached us. Dismal, Sad experience experience overall. Where did the good Nordstrom go???

Went in today to look for basic, single-colored collared shirts. The sales associate, "Tim," was extremely helpful, courteous and attentive. When he was ringing up my items at the register, he asked one of his coworkers if she could help him fold the dress shirts. He stated to me that he was new and it takes him a while to fold in their specific way. I told him, "Don't bother. You can just put it in the bag." This coworker's name was Stephanie. After Tim asked for help, Stephanie responded, "I would love to help you, but, I'd rather sell things on the floor." After this Karen went to 'sell things on the floor,' I thought that her interaction with Tim, especially in front of a client, was completely unprofessional, discourteous and blatantly apathetic towards being a team-member. Based on her attitude and behavior with her team, it may be preferred that she seek a career in a local used-car dealership. There, her skills may be best put to use.

Nordstroms is the place to go when shopping for new perfumes or colognes. They have someone standing at the counter to help you find a new or loved fragrance and will even supply you with multiple samples to take home and try.

I had a great styling session here with Christy. Highly recommend this service as it saved me a lot of time!

fun to see happy employees… I loved looking at the style boards that Jacqueline created. Thanks for getting me excited for the anniversary sale!

Had best cold brew at their cafe before our shopping day inside started with women’s shoes and men’s shoes both area had great selections and friendly staffs, definitely love their Jo Malone selections as well. Need more time to spend here.

They were a lot better when they had a wider selection of Topman apparel, but when it comes to tall skinny guys they have a pretty good selection. The Nordstrom at City Creek is definitely better.

I had an amazing experience today at both Nordstrom and their restaurant. There was amazing service the whole time I was there. And the employees were so nice. The chef Katie was so nice! And the people in the fragrance section were so helpful and kind. I loved my experience at Nordstrom!

Good luck getting help. Walked around the suit department for about 10 minutes. Saw employees chatting with each, another was even anxiously helping an order gentleman who looked like he had money, but then ended up telling the associate "i'm just looking." I was ready to drop good money on a suit, at least good money to me, $500-$750. I guess wearing a flannel shirt (it was 30 degrees outside), khaki pants and Vans doesn't warrant me any attention. To be fair I got the same attention at Dillards. I ended up buying one at Macy's who was also having a sale, so win for me.

The blonde hair woman was nice and sweet as could be. She helped me complete my return politely and with a smile. Great customer service wish all stores could be like this!!! Will return even though the prices are a little high on some things.

It's more expensive but you can get high quality. Helpfulness of staff is usually good. I feel like they are commission based sales associates and that bugs because sometimes.

3 stars for their customer service because every time I go in for them, they’re service is great. When it comes to the shoe department, they are the worst customer servicer. It happens to me 98% of the time when I’m shoe shopping. They are so unhelpful, passes by, does not ever offer service, or what else they can do to help satisfy my shopping experience. Negative stars for the shoe department if I could give it. Discrimination at its finest in that area or I’d say the store itself. They need to hire people loving candidates.

I will preface this review that I have 6 years of experience in the restaurant industry. Nordstrom’s Bistro/Cafe was a nice little treat. Quiet atmosphere, beautiful lighting, plenty of seating. The food was timely (Lemon Curd Crepe was amazing, my over medium eggs were cooked perfectly, potato fingers cooked wonderfully with the roasted herbs, arugula prosciutto pizza was also amazing) However, our server, he did not have a name tag and didn’t tell us his name. He did not check on our table once, nor did I see him follow up on any tables aside from bringing them water and bringing them their food. After food was served, he did not check back in to see if we needed anything, ask how the food was, and never refilled our waters. He had no problem chatting with the other server sitting in a booth in corner of the restaurant. There were three servers on staff, four tables at the time (totaling 10 people in the establishment either eating or waiting for their order) yet it confused me that there was a line of 11 people at when servers LITERALLY sat around giggling with one another instead of getting people sat. If i hadn’t been prompted to tip before being sat, I wouldn’t have tipped at all. For $60 worth of food, I expect, at the very least, one table touch from my server to check in and see if refills are needed. If you come here expecting good food, you will get good food. If you expect service, prepare to be disappointed. I’ve had more pleasant experiences at an Arby’s.

Andrew in cosmetics is amazing! Last Saturday he spent so much time helping me track down several items. Super knowledgeable and made great recommendations. It was honestly like I was shopping with a best friend not a sales associate.