Interior View of Chili's Grill & Bar

Chili's Grill & Bar

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Mexican restaurant Tex mex restaurant

Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. People often mention great, service, good, wait, server, told, time, minutes, order, Chili',


Address

499 E Alessandro Blvd, Riverside, CA 92508

Website

www.chilis.com

Contact

(951) 776-0952

Rating on Google Maps

4.20
(2261.7K reviews)

Visitor Reviews


Frequently mentioned in reviews: great (18) service (18) good (17) wait (12) server (10) told (10) time (10) minutes (9) order (8) Chili' (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Hailie D. 2 years ago on Google
    Everything was cooked nicely and tasted amazing. I got the Sat a Fe Crispers Salad and the Cajun Shrimp Pasta
    3 people found this review helpful 👍

  • 5/5 Bryan D. 1 year ago on Google • 460 reviews
    We decided to go to this place because I ate Chili's before once and it was great! My mom and I were eating Texas French Fries with jalapenos and green onions on the side along with ranch dressing (my mom doesn't like Jalapenos and green onions). We were enjoying it and we ate it all! A full size order is perfect for sharing two!
    2 people found this review helpful 👍

  • 4/5 Dacy N. 2 months ago on Google • 737 reviews New
    Good food close to home. Hmmm... I think that's someone else's tag line. 🤔 Service was Good, other than getting a Dr. Pepper instead of a Coke Zero to drink. Dr. Pepper is good, so no biggie. Just more sugar than I need. Wish they had Dr. Pepper Zero. Now that would be nice. 😎
    1 person found this review helpful 👍

  • 2/5 mary m. 2 years ago on Google
    Was there two weeks ago. May 5 Service was good. Margarita’s was fire. Food was awesome. Runners were awesome with our large order. What a difference a week makes. I was there yesterday it was like a different place. Main thing was service and servers were terrible. Couldn’t get our order right. There was only four of us. No pleasant greeting, seems like they didn’t want to be there. Ask where was our server from last week cute little African American girl and was told she no longer works there. I know where ever she is working now she is doing a phenomenal job. I won’t be going back for awhile.
    2 people found this review helpful 👍

  • 5/5 Cupid B. 2 years ago on Google
    Food was amazing, service great. Great for family celebrations🎉
    2 people found this review helpful 👍

  • 5/5 Antoinette M. 7 years ago on Google • 219 reviews
    Love place... the service was wonderful. Francisco was our waiter and he was perfect. Very help, stayed on top of our drinks and there when we needed something. The atmosphere is super cozy for a date night! :) I had the bbq chicken and half rack of ribs and my husband for a full rack of ribs!
    1 person found this review helpful 👍

  • 5/5 Navey380 �. 3 years ago on Google
    Fast and great service near bar area food perfectly cooked and customer service was excellent
    1 person found this review helpful 👍

  • 5/5 Jacob S. 1 year ago on Google
    I Been There For The Second Time and I Really Love To Eat Burgers and I have fun with my family and they love it each other, and I would have to say thank you for making me a great restaurant. 💙☺️
    1 person found this review helpful 👍

  • 4/5 Paul P. 2 years ago on Google
    There were ample open booths but was told it would be a 30min wait There were 4 parties and at least 7 tables open. Management should worry more about seating patrons right away and not the kitchen staff being overwhelmed. Food was good with a minor serving issue but wait staff remedied it quickly and properly. Over all, a good dining experience.
    1 person found this review helpful 👍

  • 5/5 visualizefate73 1 year ago on Google
    I had a wonderful visit, I enjoyed the birthday celebration! Featured was the Presidente Margarita for $3.13 on March 13th and they were excellent. Thank you Seth for making this a pleasant experience!
    1 person found this review helpful 👍

  • 1/5 Cesar V. 2 years ago on Google
    Ordered carryout, and waited an hour after receiving confirmation that the food was ready. In total about an hour 20 ish minutes. Noticed several others waiting in their cars as well and some were there longer than I had even been. All we were doing was taking up parking space for new customers making orders basically. Definitely needs some improvement. Food was cold when finally brought over and honestly this isn't something new for this place. Definitely recommend eating inside but carryout is definitely a no go.
    1 person found this review helpful 👍

  • 5/5 Paula S. 2 years ago on Google
    This is the best local Chili's. They treated my uncle as their own, now he's up cheering the Vikings in Heaven. Anyway, we went on Halloween after picking up my primo. My goodness, I'd never been to "Papa's Chili's" so yes, the food is great, and the service is attentive but to go on Halloween?! So awesome! This Chili's has Spirit!! Thank you for hiring great people. No wonder this is a locals favorite.
    1 person found this review helpful 👍

  • 5/5 Suheil R. 2 years ago on Google
    Love this place. I come here several times a month. Their food is excellent. Join their rewards for extra perks and free items. Staff is friendly and no wait time.
    1 person found this review helpful 👍

  • 5/5 Eddie F. 4 months ago on Google • 460 reviews
    Awesome atmosphere and great grub at reasonable prices!

  • 5/5 Julie D. 1 year ago on Google • 253 reviews
    We were a large party. The servers were great. They offered refills on chips and drinks. I just had soup and salad. Everyone else said their food was good.

  • 3/5 Happy (. 2 months ago on Google • 203 reviews New
    It was just average.

  • 4/5 Paul D. 5 months ago on Google • 138 reviews
    This store has good food, but they've ruined the salsa. This store waters it down so that it's almost impossible to get some on the chip, what you end up with is a flavored chip. The other stores don't serve the salsa watery. But the burgers and fries are good.

  • 2/5 Esme 4 months ago on Google • 114 reviews
    Went to Chili’s because my kid wanted to try the Nashville mozzarella sticks I was mot impressed with their food the presentation was okay but the food tasted like frozen food first and last time here.

  • 4/5 Ruben A. 2 years ago on Google • 78 reviews
    Seth, was our server, excellent service! Kitchen staff made it happen.. unfortunately, someone threw the ice tea out before we left. They should have waited until the dinning hall was cleared, instead of deciding on their own. Maybe because they wanted leave on time. We stayed till closing. Seth, was even willing to make more tea for us. But we declined his good gesture. So four stars. BTW, the cook who made our food, thank you!

  • 5/5 Jack Sins (. 1 year ago on Google • 22 reviews
    We came in on a Sunday night, there were four of us and we are promptly seated. Our server, Mo, was patient, kind and very knowledgeable about the items on the menu. If there was an item that he did not personally try, he was still able to help by knowing what the customers thought about the item. I appreciate his help and even though it was mentioned that he will not benefit from reviews, hopefully somebody in management will recognize him. And give Mo more than a pat on the back or a $5 gift card. Everything was great, but I gave the atmosphere a rating of one out of five. Reason being because there was an episode of Simpsons on the TV where someone got their face cut open and was decapitated. The violence in this episode is normally not present in the episodes of The Simpsons but having to explain what was happening to small children, it was quite interesting. If not for the gore on tv, I would’ve rated the atmosphere 5 of 5. TLDR, Mo was fantastic.

  • 5/5 JoeAnne M. 3 years ago on Google
    I simply love Chili's it was very open the waitress was very very customer service oriented there was a game on at the bar people were laughing social distancing I enjoyed this visit to

  • 2/5 Matthew S. 2 years ago on Google
    I want to start by saying the service was great! The food was out quickly and everything was correct. But I can't get by the fact that the food was awful. I got soup and salad and the salad dressing was so watered down that it tasted like... Water. The soup tasted like I was eating a big bowl of cheese (this was the potato soup). The prices were reasonable, but even with that in mind, I will never be back. So unsatisfying and disappointing.

  • 5/5 Shane C. 3 years ago on Google
    Both the bartender (Andrew) and the manager (Natalie) we're very attentive and accommodating. They were insistent about making up for a minor kitchen error. I was not in the last unhappy with the food, the drinks were even better. But the service was the best!

  • 5/5 Gabriel S. 3 years ago on Google
    Great Service, And awesome lunch specials, Still limited seating with the covid protocol's but the wait wasn't long. clean and courteous I highly recommend this location.

  • 5/5 Helen J. 4 years ago on Google
    Ordered 3 for $10 again for curbside pickup. Arrived 15 minutes early. Lots of cars in the area for 6:30pm. I received notice to text Here when I arrived. Due to technical difficulty they were not able to connect to the delivery, but provided phone number to call. I waited a few minutes bc I was early. Was just about to call when my food was delivered! Excellent service and food was great. Except... The lava cake didn't flow. 🤷 Maybe it was too cold.

  • 1/5 bren n. 1 month ago on Google • 6 reviews New
    We stopped by last night to dine-in, I wasn’t too happy with the chicken crispers usually the tenders are a good size and this time they were so tiny there was more French fries but the tenders was more breading than chicken and the salad bowl was so small. For the first time we were disappointed. Maybe it was the time because it seemed they had just had a rush. But won’t be stoping by anytime soon! Our hamburgers though were great. I love my old timer and crispy chicken sandwiches!

  • 5/5 Leah Ann M. 3 years ago on Google
    Excellent Customer Service, place was sanitary

  • 5/5 Robert P. 1 year ago on Google
    The food was awesome. Seth was an amazing server. Drinks were always full. He was genuine in his speech, and orders were accurate. He went above and beyone to make the little things right so my date with my girl was extra special.

  • 3/5 Rebeca T. 1 year ago on Google
    Had dinner at our local Chilis. Cajun pasta was great, but my boyfriend ordered a burger and it was not so good. He usually doesn’t have leftovers, but he did not finish his burger today due to the patty being too oily. Fries were really good though! Would go back again, but I don’t have super high expectations about the food quality.

  • 4/5 Xuxin G. 1 year ago on Google
    Came in for one of their promotional meals. Was happy with the service and food. The atmosphere is not my favorite but it also wasn't completely horrible.

  • 4/5 Jerry D. 1 year ago on Google
    Outstanding table-side customer service. Food came quick, was hot and cooked to order. I ordered the Bacon Cheeseburger. Best thing on the menu for under $14

  • 5/5 just f. 1 year ago on Google
    This location was great. Parking lot had plenty of parking. Service was friendly and welcoming. 10 min wait for party of 10. Timing on ordering drinks, appetizers, food, and receiving everything was in a timely manner. Staff was attentive. Food was received hot and dishes were presentable. Will return again whenever in town.

  • 1/5 jen d. 3 years ago on Google
    Tonight we were told that it was a 25 min wait for my party of 4. At 25 min the host said they were running behind because of the kitchen. After waiting 50 min and seeing 3 parties ahead of us still I went and inquired. I was told that the kitchen asked the host to delay seating anyone for 30 minutes. I asked what was going on and was told, "We are sorry staffed but even more so we now get so many to go orders that take up the kitchen." A few minutes later I was told that the direction from the Mgr was to seat 1 party every 15 min... which would mean another 45 min. wait. We left and won't be back.

  • 3/5 Nicole P. 1 year ago on Google
    Our server was great! Pros: the food was hot and we didn't have to wait excessively, even through there was a nice sized lunch crowd. The fried mozzarella is tasty. Cons: food is consistently mediocre at this franchise. Not the best, but I've definitely had worse. If you're looking for something middle of the road, this isn't a terrible option. My Ancho salmon was decent, but the rice was a tad dry and mushy like someone stirred it way too much. Idk how you do dry and mushy at the same time, but they did.

  • 1/5 duraid s. 1 year ago on Google
    We were asked to leave ASAP because they need the space for a bigger party! THE MANAGER Matt that wasn't man enough to come ask us to leave himself, told a server to come ask us to finish up faster. Even our server was uncomfortable asking us! Mind you, we maybe had our food no more than 10 minutes. Then were asked us to finish up and then brought us To-go boxes. We were less than an hour with 6 people. Tried to make eye contact with the manager, but he was not trying to look our way, no respect or dignity to come ask us like a man. No discount or even compt our food for kicking us out. Our poor server named moe was the nicest person. He was very respectful and kind and really tried to help us out. Very cool guy. He apologized for his manager. I really need to contact corporate and talk to them about how unprofessional there manager Matt handles guests

  • 5/5 Stephanie A. 1 year ago on Google
    Late rush after graduation. We had a party of 30. The staff sat us quickly. I can't remember the name of our waitress ,she was great friendly and quick. She always had a refill before we could ask. She never looked overwhelmed .our food came quick as well. Thank you for making us feel welcome and ending this graduation night on top.

  • 2/5 David R. 2 years ago on Google
    Poor service for sure. Appetizer came out after entrees. They were shocked as to why we would return them. I only received one refill which was watered down lemonade. Meals were nothing to rave about either. I used to enjoy Chilis.

  • 4/5 Maddie B. 3 years ago on Google
    I went here today with my grandma. The waitress was very nice! And we got our food for pickup really quick. But we got all the home and realized that my grandma's order was wrong. It was partly right and the food was still very good but it wasn't exactly what she wanted. And while we're talking about it I realize my pasta has chicken instead of shrimp. I would recommend that if u order for pick up just double check you food. The people here are very kind, and the food is good. Just to be safe, I'd say check your food.

  • 1/5 Adam M. 2 years ago on Google
    11/13/22 Went in to celebrate my daughter's baptism, she likes Chili's. Were greeted with attitude and told it would be a wait while people were standing around & there were open tables. The girl with a nose piercing was unprofessional & unpleasant. We left as a result! Sad customer service...too bad 👎...went to Cactus Cantina next door instead, better decision.

  • 1/5 Janise S. 2 years ago on Google
    Usually I do not leave many reviews but I did not have a good experience here. It was a Friday night and my Dads birthday. They messed up my order twice and all I ordered was nachos with no meat (an appetizer). I ended up not eating because by the time they came out again with the wrong order, my family already finished eating and were ready to leave. Also, my dad told the server that it was his birthday and the server laughed and walked away. Meanwhile they Acknowledged everyone else that had a birthday that day including the table next to us. I understand service is not going to be perfect on a busy night. Maybe they were short staff. But I can tell the difference between being short staff vs just not trying.

  • 5/5 Goals F. 2 years ago on Google
    My family took me here for mother's day celebration, and service was incredible, I love this location

  • 2/5 Kat 2 years ago on Google
    There were at least 8 empty tables when we arrived. We were told the wait was 20 minutes. So we sat in the bar. As soon as we sat down low and behold other people who came in after us were pretty much sat right down. My hubby prdered the steak. He said it was tasteless. My burger was great as usual. But, the girl managing the bar was awesome! We would have rather sat in a booth.

  • 4/5 Javier B. 2 years ago on Google
    Service was slow, sandwich had a hair, they made a new one without hair it was good. Chops were tasty but my wife's shrimp fajitas were fair. We got the lunch deals so price was not too bad. It's been awhile since our last visit probably will be awhile before we go back.

  • 1/5 LoneNightfury 2 years ago on Google
    Every time I come here, there is always a ridiculous wait and there are tables that are empty. I have not successfully been able to eat here for the last 4 years because there's always something that makes it worth getting back in my car and driving somewhere else. I would love to eat here but I'm not going to wait 50 minutes to be seated when I can go to a diner down the street and be seated immediately and served within 5 minutes of sitting down.

  • 4/5 Gerardo D. 2 years ago on Google
    Chili's is always good and always have a great time dining in with friends and loved ones. I'm giving this place 4 stars due to the inconsistency of their skillet queso, the one we got was very soupy and watered down unlike other branches that give it with texture and a better. Also the waitress we had wasn't having a good day despite us being polite we got a rotten attitude in return. Like I mentioned before the customer service industry needs a major over haul all the way around. Hope this helps and that your experience become better and funner than ours.


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