I am recently homeless (escaped an abusive situation) and bipolar/manic depressive. I admitted myself (for depression and alcoholism) to a local HCA ER (that particular hospital doesn’t have a psych unit) and was transferred here. I should note that I am a nurse and have worked in the psych unit of another HCA hospital before. First, the good. The clinical staff was ok. They gave me my proper meds on time and the nurses and techs treated me well. The beds were fairly comfortable as far as psych unit beds go. They offered several groups throughout the day, including an AA meeting and a meeting with a pastor (both once a week). The food was also pretty good. Much better than most hospitals. The bad: they have no outside patio, so you are stuck inside for your whole stay. There are not many books available and only one TV room. What’s really bad is they house those who are violently psychotic with those who are not. There were three instances where someone had to be restrained for fighting with others. At the HCA facility I worked at, they had two psych units: a psychosis unit for those who were violent and another for those who were just suicidal. They also have a large enclosed courtyard with a 1/2 basketball court which they take patients to daily, weather permitting. They also had a large selection of books for patients to choose from. I saw ONE book at West Tampa and I asked for books several times. Worst of all, I told the social worker multiple times that I needed to be discharged to a homeless shelter or rehab. Today, they discharged me and ordered me a lift without telling me what shelter I was going to. Turns out, they never told the shelter I was coming either. It turned out the shelter had no beds and when I told them where I came from, the shelter worker sighed and said “that hospital does this to people all the time. You are the second one we’ve had to turn away today alone.” Thankfully, a friend from out of state messaged me and asked me how I was doing. When I told her what happened, she immediately booked a bus ticket for me to come stay with her. As a nurse I have NEVER discharged a patient without confirming that the place they were going had room for them. Many people with psychiatric disorders are homeless and there is NO EXCUSE for them dumping people like that. If it weren’t for my friend, I’d be sleeping on a bench on one of Tampa’s worst neighborhoods, which is even more dangerous if you are a female. Why are you putting patients in danger like that? I could’ve been assaulted or worse! Also, you only get two minutes with the MD and NO one on one therapy. Avoid this place if you can.

Beware of this hospital. If I could rate this hospital 0 stars, I definitely would. We went in due to not being able to breathe properly. To start off they took forever In bringing my husband in and did not even update him on anything that was happening with him. If it weren’t for me being on top of them, we would probably still be in the room waiting for someone to come in. This place is very disorganized, has very rude/unprofessional staff including the doctor Alfredo tapia. The IV had finished, and no one bothered to replace the IV. The heart and blood pressure monitor kept on beeping for 30 minutes because after the tech brought him in from the CT SCAN ,no one hooked him up again and we went to let the front desk know and the nurses and they took 20 minutes to come and silence it. The beds don’t even have a control where you can call the nurse. One of the nurses after misinformed us with wrong diagnosis and then the doctor came and said something different.The inside of this place looks like a third world country hospital, very old and dirty. After we rejected further assistance from this hospital, they got nasty and the blonde nurse that has the night shift came and screamed some inappropriate things to us and snatched all the cables from the skin aggressively and had a very bad attitude towards her patients and etc. This “hospital” cannot even be called a hospital. Run!

I’m literally giving one star so that I can write the review because if I could give zero stars I definitely would. I brought my three-year-old in to get stitches because he lacerated his chin. They told me to come back in 10 days to get the stitches removed. I then come back 10 days later my son now has a scab over the stitches. We see Dr. Sean Crowley who has absolutely no empathy with his patients nor does he have bedside manner. My three-year-old is shivering in pain while he’s trying to basically rip the stitches out from under the scab. He wasn’t even sure if he left one of the stitches in under the scab kept picking at it with my son in pain shivering he literally cried more getting the stitches out then he did getting them put in. He kept talking to my son like if he was a grown man stop moving with your head up and I kept saying he doesn’t understand he doesn’t know. I just don’t understand how a person with this temperament and character can be a medical professional working with children even working with any type of patient of any age. If you want to continue to have patience I would dismiss this doctor immediately he is the worst doctor I’ve ever come across. And just because of this one doctor we will never even if we are out of further distance from a different hospital choose HCA West Tampa.

If I could give 0 stars I would. This hospital is TRASH and a name change (formally town n country hospital then Tampa community hospital) doesn’t make it any better. Look up the previous reviews and don’t be fooled. I went into the emergency room today because my 4 year old was having an allergic reaction to salmon. I ran in and tried to explain that her throat was closing up and the front attendant just pointed to the kiosk to sign in. No compassion or care in the world went outside to grab her lunch from someone .. maybe Uber… meanwhile I’m waiting… I told her to just take me off the list because of the lack of urgency she said they have other patients in a rude tone. Meanwhile the waiting room is empty and a bunch of nurses leaving for the day. Just walking past my poor baby. A family member met me at the hospital with benedryl which I gave to her and rushed her to another urgent care where she was seen stat. I later called to complain and was asked if I needed to call 911. I’m sorry but I think it’s comical that I’d have to call 911 when I was at a hospital and the same people would respond with their ambulance.. the same people without compassion and lack of urgency. Avoid this place at all cost if you can! You won’t be helped and your life is left in the hands of people who dont really care.

Terrible experience and certainly concerning! I had to call the ambulance, while being at work. I could barley walk and was experiencing severe pain. The experience was terrible as soon as I got in the ambulance it was extremely HOT. I asked them if the A/C was on and was told it wasn’t working. when suddenly I feel hot air coming in even more. The driver ended up turning on the heater as I tell one of the paramedics I was literally drenched in sweat and I can hardly breathe. I was told to control my breathing but I couldn’t. I start hyperventilating at this point my hands feel numb and my fingers were curling up on their own. We get to the hospital go in through the ambulance entrance, I hear a patient yelling they refused to sign the convent form and a staff at this location says put him back in the waiting room he’ll have to wait 4 hours to be seen. Then I ask am I going to have to wait that long? Because I can’t wait that much longer and mention my chest pain and the numbness and sharp pains going down my left arm and leg at this point and that staff member then proceeded to tell one of the paramedics to pick a wall due to the long wait and apologizes. I tell them I feel like I’m in labor to please help and they said unfortunately I would have to wait. I then tell them I will be leaving to seek medical attention else where. And all they did was tell me before I leave that I had to sign a form stating I was refusing medical attention and YES I REFUSED TO SIGN DUE THEM NOT being in “able” to attend me sooner not because I didn’t want medical attention. How could I possibly stay after hearing how terrible they were treating a patient and them taking my symptoms lightly. This is truly scary and unacceptable. Please avoid coming here if possible.

My 2 year old granddaughter went to the emergency room for a head injury. They never checked her vitals or her pupils. She was never seen by a Doctor or given any type of first aid. They wanted to give her a cat scan before even checking her and my daughter asked the 10 million dollar question "how much radiation is in a cat scan" It turns out it's equivalent to 50 to 100 chest x-rays. I do not blame my daughter for refusing this but there still should have been some other tests and or treatment!!! My daughter was freaking out saying there's no sense of urgency because she was in the room for a long time and there were no other patient's. The staff was too busy conversing to treat a child, shame on you all!!! They discharged my granddaughter without ever seeing a doctor or receiving any medical attention. NEVER use this ER!!!

I visited the hospital for a COVID-19 test since two of my roommates had tested positive for the virus at Tampa Community Hospital through the standard nasal swab method two days before my visit. I was told they would provide the test. After an hour of questioning and providing information on my symptoms I was lead into a room where the nurse told me they had to run tests to rule out any other possible illness. Blood, urine and saliva were taken and when I asked for an explanation as to why the standard nasal swab was not being used to test for the reason I came in I was told “doctor’s orders.” I was then administered an IV of saline and left in the room without a method of contacting any nurse and was told it would be a few hours. I got up opened the door and asked for a nurse to remove the IV and refused to be serviced. I spoke with the doctor after the matter who then told me they no longer tested for Covid for anyone but the elderly due to a shortage in tests. He explained that there must’ve been a misunderstanding. There was no misunderstanding merely incompetence and a lack of communication within the hospital staff. They’re attempt to up-charge me without providing any actual test for the reason I came in was a horrible experience to say the least. Also they tried to toss in an X-Ray as well when two days before both my roommates just had a simple nasal swab test for COVID-19. Do yourself a favor and stay away.

I will never go to this hospital for anything again. Even if I'm bleeding out across the street, y'all better take me to Florida Hospital Carrollwood, or St. Joe's. The staff is unbelievably rude, the surgeon didn't care at all. It took an hour to get the nurses into my mother's room to help with anything after calling the nurses station. At the end of it all they were more than glad to be rid of us, almost pushing us out the door. 1/10 would rather die than be treated here.

The mental health patients are treated like garbage in this facility by the staff and doctors. The general attitude towards patients who suffered trauma and mental health is dehumanizing and degrading. I would never send a person in need to this facility.

This review is for the emergency department. I literally had the best experience I’ve ever had at an ER department. From the doctor, Dr. S to Areli to the other nurse who I can’t remember her name right now -she was a rockstar. I was well taken care of. They were professional Very kind and I had the best care. I cannot say enough good things about the staff and the care I received- I will always be grateful for it.

On 10/17/23 at 10:30 am I walked into ER with chest pains thinking I was having a heart attack. I was brought right and with in 2 minutes of being there I had a heart attack. They brought me back to life after 2 minutes. I want to Thank Bob the ER manager and the whole team that saved my life. If each and every one of you was not there I would not be here. And to the girl in white holding my hand once I came back to life, thank you !! You were my Angel !! Thank you all from the bottom of my Heart!!

Id give this place zero stars if i could....IF YOU ARE HAVING MENTAL HEALTH ISSUES PLEASE DO NOT GO HERE! I WAS BASICALLY LEFT IN MY ROOM HAVING SEVERE PANIC ATTACKS OVER AND OVER. It felt more like a punishment than getting help.

I am a parent of a 19 year old who was committed. The staff and Dr Smith (the best dr) were very attentive, listened to our concerns as a family and helped us through a very difficult crisis. The staff were pleasant and tried their best to keep us informed. I was very happy as a parent. My son may feel differently but many times patients who are committed usually are not happy but don’t realize it’s for their safety and what is best! Florida student family from NJ.

I’m writing this review as a visitor. 50% chance the nurses are going to be rude and only a few with actual bedside manner 100% chance the security officer is rude, her name is Violet. Got there at 4PM for our 45 minute visitation time, the 1 security officer took 20 minutes to get to us. She Walked us to the unit and as I stepped in the door something happened with a patient and we were all kicked out.

Do not come here for anything. They tell you to call the ER while you are in the ER. This place is a joke. Only come here if you want to die.

Horrible horrible place avoid at all costs. Cannot get in touch with a single doctor, social worker or case manager. Nurses incompetent and laugh when asked if they could get family in contact with anyone. Been there for a week and have no knowledge of doctors name who is treating the patient.

Came in and was took right away they took care of me and made sure that I got the treatment I needed.they did a awesome job

Just wanted to safely dispose of insulin needles, and according to Hills Co. Website this hospital is a drop off center. Person at info desk had no idea what to do, ER said talk to security. Lady at security desk was THE RUDEST person I have encountered I'm awhile. I will never go to this hospital for care if this is how people treat you!!!

So I have to thank. I arrived with horrible pain because I had hurt my ankle and I had a quick and effective service. the doctor who assisted me could not be better doctor Tapia, Alfredo, Melissa the nurse and everyone was wonderful. thank you and God bless you for taking care of me with respect and affection. Maria Tharakan

I was in the mental health facility everything was good for the most part the stuff was great I would have rated it a 5 but one of the nurse were rude to me

If there was a choice to give no stars I would. I went to this hospital towards the end of October with a syphilis infection and they told me that they didn't have the Penicillin shot in order for me to get treated (WHAT KIND OF HOSPITAL DOESN'T HAVE PENICILLIN!?!) so they gave me an alternative to it called doxycycline and now that I'm done taking the antibiotic it still hasn't resolved and I took it as prescribed. I am now feeling sharp needle-like pains throughout my body and particularly my legs which is a symptom of complications of syphilis. Never go to this hospital if you have anything serious you will die.

My son was admitted in the mental department at the hospital and his meds were changed and my son is doing better. Also the social worker Marisel K. kept always in touch with me and always returned my calls back. She kept me informed with my son's health. I asked my son how they treated him he said everyone there treated him really good and the food was amazing. Thanks for the hard work and dedication you do for the patient's in your hospital.

The absolute worst experience I've ever had at a hospital honestly. The nurse was so rude and needs to find another job / position / field or work because the way she was acting, is no where near comforting or respectful. My friend legit had to leave before snapping back at her and I even overheard another visitor for another patient near me mention how rude and disrespectful that nurses attitude was towards her. It's totally unacceptable for you to be in a position where you're called to help and assist peoples lives yet you have that type of demeanor towards them and make it so uncomfortable to be there. I was extremely glad to say the least, that I was transfered to Memorial Hospital within that day, Thankfully!

lousy deal. I took a friend with the new monkeypox disease and they treated him horribly. I do not recommend it

This hospital will let you die and say there was nothing wrong with you. And there's a Dr there that will try and tell you that you have to isolate for 2 weeks even if you are negative for covid. DO NOT GO BECAUSE TRUST ME ITS A WASTE OF TIME. YOU WILL HAVE TO GO TO ST JOE SO YOUR WASTEN YOUR TIME

Great staff. All staff were accommodating. Food was plentiful. They listen and they actually care about you. I left caring more about myself.

(Translated by Google) I attended a medical shift with the specialist and I had a good experience in every way as it is a well-kept facility with large green areas. The staff are very calm and friendly. I was treated with professionalism and respect. (Original) Asistí a un turno médico con el especialista y tuve una buena experiencia en todos los sentidos pues es una instalacion bien cuidada con amplias areas verdes. El personal muy cspacitado y amable. Fui atendido con profesionalidad y respeto.

The doctor and nurses are all very nice they took good care of my daughter even intake guy was awesome the one who gets all your info.

I went in early this evening with the worst kidney stone pain from the front desk clerk to Tony the nurse and the doctors and everybody there did everything in their power to get me out of pain they were absolutely wonderful very caring wonderful bedside manner. I had to go back at 2:30 this morning cuz I was back in an unbelievable amount of pain more so than even earlier than that night Dr tapia, Ari the nurse, and Jessica the nurse couldn't have been more wonderful people. If you have a chance and buy this hospital go in there they are amazing I don't know who would give them a bad review because they were not just supportive but funny very good at their jobs and I couldn't have had a better experience being in one of the worst pains I've ever had in my life. Very thankful I went there and these people are wonderful!!!

(Translated by Google) Very good attention, and especially to Mirelys in mental health, she helped my mother a lot and she took care of her very well in addition to keeping us informed of her, thank you very much (Original) Muy buena atencion, y en especial a Mirelys en salud mental ,ayudo mucho a mi mama y la atendio muy bien ademas de mantenernos informados de ella ,muchas gracias

Horrible experience today at the emergency. Dr Croc may have a medical degree but when it comes to seeing patients and understand patients concern, he is not qualified, in my opinion. Lack of customer service skills. Few staff members including the RN Amanda among others; such as the lady who gathered personal información (contractor) and the triage nurse Michelle, were very helpful.

My Dr. Was very nice to me even though not much was communicated, staff especially my nurses where very sweet and seemed to care, big tv in both activity rooms, and more snack times then other facilities, just generally better then other facilities like Bay Care. Thanks y'all! 🦄🍭🎠🍨

This hospital is very unprofessional the staff has a whole doesn’t care about the pts! They sit and talk all day while the pts scream. The doctors don’t come around unless we’ll they just don’t come!

I recently had an experience with Tampa Community Hospital. Also had a couple experiences when it was Town 'n Country hospital. The older ones were very positive and I found the staff very caring from the get-go. My recent ER experience was also very positive and a very ❤ caring experienced staff that quickly reacted to my needs. After being admitted, the staff, the nurses, Dr. Richard Smith that was my doctor outside the hospital were so good, professional....awesome experience!!! M.D.Moore aka Melvin

Was treated here twice and visited admitted family members on two occasions as this is my local hospital. The overall care and friendliness of the staff is fantastic but this hospital feels very old and dirty. I was afraid to touch anything and the walls were super thin. Compared to the other facilities in the area this one has a lot to be desired. Few patients are expecting the Hilton, they just want to get better, but some attention to detail would work wonders on the overall experience and outlook. It's hard to feel better when you're worried about cleanliness. My advice is to put some money towards the facility itself. Some improvement has been noticed once they teamed up with Memorial Hospital.

So rude at this hospital there is acouple good nurses but the doctors are some of the rudest I have ever seen

I recently went to the hospital due to I was very sad and needed to talk with someone. They asked me like 5 questions and for that they got me in for one night without my consent. By the way the Doctor (with Asian accent) interrupted our conversation with a personal phone call which shows he didn’t care about patients. Next, day the nurse asked me to sign a paper to receive 3 medication. I was really surprised that with a 5 minutes conversation he determined I have to take medicine. I went to talk about a tough situation a was facing but I just realized that with that Dr non-body would ever get better. I have to empower myself with meditation and journaling until next day. The nurses were very kind with me so I don’t have complaints about them.

My fiancee Michael was sent there from Gracepoint (last year) and they helped him out greatly! Fed him good too..lol. But, I'm disappointed they only gave him 1 prescription of Paxil. As of now he really needs it.

Please do not take any family member needing Mental Health to this hospital. To our dismay, we were told different stories about their care. Their website states that they have a psychiatrist on staff at all times. HCA West location could not provide us with answers and when we pushed for information, we were told that their psychiatrist was contracted and didn't work weekends. Notes were left for him that would be read on Monday. There were also supposed to be 3 group sessions a day and that also did not happen. Medications were changed without consulting the family members doctors, even after being told they were incorrect. Also, dietary needs were not met, which caused physical side effects. This facility is understaffed, and it shows in their care. I will thank a few nurses that tried to fix the dietary issues. Just touring a facility doesn't give you all the answers. Do your research.

We arrive with a child 10 years old who was blood in his head after an accident playing. After almost three hours waiting to be assistant the nurse was very rude when he called to us. I don’t understand if the broken head is an Emergency or not, I’m confused.