Overall this was a great excursion we did the VIP Beach and the food was amazing the views were amazing the only thing that was a little off was unfortunately the locals are pretty relentless in trying to get you to purchase their goods or services. I understand they need to make a living but at times it was a bit much.

We did this as a Carnival excursion. Understand that the free buffet ends shortly after you arrive. Our guide failed to communicate this but management was awesome and served us whatever we wanted. Darwin was our waiter on the beach and I can't say enough about how awesome he was! All in all, the beach was crowded but it was a nice trip. There is a lot more to do there than we did, so make sure you research and plan your trip accordingly.

I'm taking one star off on the rooms due to the wifi never working. I'm taking another star off from the rooms due to the beds in both the rooms we got Sm2 and Smb2 being extremy loud, it was too much. I'm taking another star from the service section due to the guy who was almost always serving pizzas at the Macao restaurant. He was extremely rude. It is sad because EVERYONE ELSE except for him were extremely nice. (It is not what you say but also the way and sasinness he said things with, but in his case also what he said was rude) Location was 5 stars, it was the best part of the beach and you could do many things. I'm taking 3 stars off due to the previous mentioned things but I will say I still recommend this place and if I was to go back it would probably be to the same place. If the hotel were to change at least one thing from the previous ones I would hope it is the beds being so loud to the point of it being ridiculous. If it were to change two I would say, get a warning for that guy at the Macao, he really needs to change, a lot of peope were complaining about him. Also... if you will certainly need wifi while in there, then in that case I would recommend to look somewhere else based on the experience I had.

The staff here are great, and the complex is well managed. However, this year the food quality really went down. The buffet is something you should try and skip at all cost, it's mainly there to service the cruise ship day pass folks. It's really unfortunate that food took such a step back. Last year for Christmas there was a whole hog roasting, this year it was Oreo cookies poured on a platter for dessert (together with instabake cakes). I think the resort complex is trying to be too many things at once.

This is a nice beach, in a safe location. The staff is very attentive and make sure that you aren't harrassed by too many locals, allowing you to enjoy your stay. Good amenities and quality food and drinks as well.

The beach was beautiful,they take good care of rooms.My kids enjoyed the trip,I showed them how to snorkel.The hotel was amazing.

We stay last year and we had an amazing experience, the food: lunch and dinner by far the best I had at any resort, the beach gorgeous, it rain for a day but that's just mother nature. The vendors are not pushy. Mario at front desk was very helpful and friendly... we are planning to go back this year... the rooms may need a little updating... beds are comfortable... we had an ocean view... definitely recommend... many activities in the island...

Clean, beautiful and friendly staff. One of the most amazing places to visit. Great for families. Felt safe and peaceful. Rooms were clean and comfortable. Our family fell in love with this wonderful island, highly recommended

It's a beautiful hotel with amazing people. The staff is incredibly welcoming and accommodating. However, we had a few issues. First, the rooms are small and tight with many windows and sheer curtains. The larger windows without curtains have blinds but they don't close all the way. I know everyone vacations differently but we like to sleep in most mornings considering how much alcohol we consume the night before. With all of this said it's too bright in our room and impossible to be comfortable. Also, because of the sheer curtains, how small the rooms are, and how well they are lit you can look right in and see EVERYTHING! Even the small tiny bathroom has windows in the strangest places. The sliding door for the bathroom is hard to pull open and close. It is so heavy and doesn't close all the way. Two mirrors in the room. if you're doing makeup it's hard as they are further away and no full size mirror to check yourself before walking out. I did want to say that the house keeping lady was amazing and really did a great job. Thank you Marilyn Lagos! Our next issue were the beach towels. The guys there tried their best and this isn't a reflection on them but hopefully the hotel gets it together. They do not have enough beach towels! You should always be stocked and ready for guests to hand you a dirty towel to replace. We were constantly told we dont have anymore go to the next one.. we'd show up at the next towel stop and they would only have one. Or, if we wanted to hand a towel and receive our card back they wouldn't have anymore. Mind you, they charge $25 per lost card. you only receive your card back once you turn in your towel. Most of the time we held onto our sandy wet towels... but fine whatever, wouldn't have given it a bad rating just something to mention, constructive criticism. The BIGGEST Problem was the running water. The sink water always smelled funny. The shower water burned and had a strong odor as well. Eventually the running water in the room smelled like sewage! The color turned BLACK to BROWN and we fell sick. Ended up having to get antibiotics after 2 days of awful torturing pain. When I told the staff of the issue and how sick we were they told us that we have to use filtered water but why weren't we told any of this during check-in, Or why wouldn't they call the room, Flag us, leave a post it, Or when we called the front desk? Instead they stopped answering the phone when we'd call. Honestly, the first hint was the sink and its terrible smell but idk, guess we just didn't put it together. It was fun until the water incident happened. Disappointing vacation to such a beautiful place!