1Bonnie J. 6 months ago
We booked a more expensive room on the second floor, pre paid. When we arrived, we were shown to a second floor, less expensive room. No credit or refund was applied with the only option to not loose all our money was to move to another property they also owned for "$5 more a day per person". They also charge $15 a day for A/C but don't tell you that. The safe has a key only, codes didn't work and keys are kept in an unattended drawer. We had ants, gnats and one giant cockroach in our room. The cleaning staff was nice and the restaurant attached was super nice and the drinks well poured. The beach, which is across the street is one of the main bouying areas for dive trips which go and return 2 to 3 times a day. Not very peaceful. All that said, it was the fat cockroach that rolled out of the toilet paper roll, landing on my arm in the middle of the night that did me in. Any couple of these things are part of travel, all put together was too much.
5Marcela A. 8 months ago
Great hotel located in West End. Lots of bars and restaurants around the area to enjoy. Superb costumer service :)
1Karla L. 8 months ago
Terrible Costumer Service.
I couldn't make it the day of my reservation because transportation to the island by ferry was cancelled and I was denied even a partial refund from them knowing thats its busy season and they were definitely able to give that room away to someone else easily. Zero decency.
5Narelle N. 1 year ago
My stay here has been delightful, this small hotel is located on the beach in West End, and the team here have been fantastic.
My room was clean and spacious and I had a great view from the huge balcony with a hammock. Very comfortable and beautifully decorated. I woke up to sea views and the sounds of waves in the morning. Close to stores, restaurants and awesome yoga next door at Sundowners every morning at 9:00am.
I hope I get to come back soon ⭐️
5Shannon M. 1 year ago
We stayed five very enjoyable nights here while visiting Roatán. It’s very affordable, while still giving you basically everything you need. Housekeeping came daily to replenish towels and replace bedsheets. Beds were comfortable, but if you’re coming from the states don’t expect a Marriott or Hilton style bedding. Next door is a grocery store (that’s where we got a few gallons of water for our stay, each was maybe $1.50) and a few restaurants and bars are within walking distance. The beach is literally right outside the hotel, and lounge chairs/umbrellas were almost always available for us to use for free. The hotel has kayaks you can use complimentary too. Area quiets down by 10pm, my one complaint would be the dogs barking most of the night but that’s not the hotels fault.
1taylor c. 1 year ago
Ewww! There’s black mold all over the mattress and ceiling, the woman working the front desk is super rude, and this is apparently a BYOT (bring your own towel) situation. This is worse than a $3/night hostel and I would never return or recommend.
3F. 2 years ago
Location. Location. Location. I'm a big fan of this establishment. Spacious rooms, friendly helpful staff, right in front of the beach in West End.
Drawbacks: older building. Must fetch your own drinkable water daily. Some rooms have more stairs to climb than others.
4Todd P. 2 years ago
The hotel is great for thr price. Did not like the AC was extra but it was worth it. The location is the best part. Right across the street from the beach, and down the road from the night/day life. Everything within walking distance. 4 starts because of the extra charge for AC and no TV in the rooms.
5Denise G. 2 years ago
My friend and I stayed here last week for seven nights. We loved it and can't wait to go back. The location is perfect for all West End and West Bay activities. Everything in West End is easily walkable and you can catch a water taxi to West Bay for $6 pp r/t. The lodge is on Main Street and sits back from the street a little.
We stayed in a one bedroom apartment with kitchenette with one double bed in the main room and one in the separate bedroom. Everything was super clean. There is a deck at the front of the room with table, chairs and hammock. We were on the second level so it seemed like we were in a tree house.
A nice small clean beach is across the street. We saw sunsets from our deck. A restaurant fronts the lodge.
All of the staff were so kind, friendly, and helpful. We felt very welcome. They arranged for a 5 gallon bottle of water for the room, airport transfers, and made recommendations for activities all at nominal cost.
I highly recommend this quaint, clean, perfect location for your Roatan stay!